Apology Letter Format in Response to Customer Complaint

Date: xx-xx-xx

Dear Valued Customer,

We received your e-mail about the complaint of damaged product that you received from our officer. We apologize for getting you in such an inconvenience and problem. We have suspended that officer who gave you the damaged product. We assure you that you will be getting the original product within the next two working days. Apart from that you will also be availing 20% discount on next purchase from our outlet.

Moreover, we have also sent you a complementary gift along with the apology card. We make sure that our customers are fully satisfied by our services and products. Customers like you are an asset to our company and we try our best not to give you any kind of inconvenience. But unfortunately, we could not meet your expectations last time.

We value your commitment and love with our company/organization and we assure you that we will be giving you the highest level of service next time. If you still have any kind of queries or questions regarding our company/organization or products, feel free to mail us and we will reply promptly. We once again apologize for the trouble you had to face by our staff.

We will make sure that you will not be facing such problems again.

Yours Sincerely,

(Designation/Position)

(Company/Organization Name)