An Analysis of the Business Process of Jobsbd.com

Introduction

Jobsbd.com is one of the pioneer job portals of the country which was established in July 09, 2000. Jobsbd.com believes in accommodating new technologies and ideas for improving the job seeking experiences of the job seekers and enabling the employers with latest recruitment solutions. Today, Jobsbd.com is now more powerful with database of over 2, 00,000 job seekers. In August 16, 2006 jobsbd.com has formed a partnership with JobStreet.com, the regional leader in online recruitment with a strong presence in Malaysia, Singapore, Philippines, India, Japan, Hong Kong, Indonesia and Thailand. JobStreet.com is currently working as a strategic partner of jobsbd.com to help Bangladeshi corporate to find suitable candidate from Asia Pacific region through Jobsbd.com. Everyday lots of foreign and local employers visit our sites to select appropriate people.

Origin of the report

As a compulsory part of BBA program I have to submit an internship report to my supervisor Prof. Rafiqul Islam. As the topic of internship report I choose “Business process of jobsbd.com” I worked in www.jobsbd.com and I prepared my report based on information marketing and finance department of jobsbd.com.

 Background:

The marketing strategy is the one of the core element of a company, the ultimate success of the company largely depends on company marketing activities. Marketing strategy include several task like target marketing, developing marketing and many other activities. I have tried to analyze the situation in jobsbd.com in evaluating their overall marketing activities in product marketing and service. The product of jobsbd.com are Training, Certification course, Professional training.

Objectives of the Study

The study has been carried out with the following objectives.

• To know the services offered by  Jobsbd.com;
• To describe business operations of Jobsbd.com;
• To measure the overall performance of  customer services of Jobsbd.com;
• To find out the problems related to Jobsbd.com;
• To make some recommendations to overcome the problems faced by Jobsbd.com.

Methodology of the study

This is an exploratory type of research. Information collected to furnish this report is both from primary and secondary source. The overall methodology is given below:

Primary source of data:

• Office of jobsbd.com

Secondary source of data:

 Documents and materials of jobsbd.com

Website of jobsbd.com

Method of the data collection:

• Direct observation
• Discussion with officers and customers

Target population:

• Officers  and  clients of jobsbd.com

Sample size:

• 10 Officers
• 20 Customers

Sample technique:

• Convenience sampling method has been used to select sample in this study.

Limitations of the Report

There are some limitations of the report and therefore it may lack some crucial data. In preparing the report, some problems arise, which are as follows:

• The main constraint of the study was insufficiency of information, which was required for the study. There are various information the jobsbd employee can’t provide due to security and other corporate obligations.
• Large scale research was not possible due to constraints and restrictions posed by the organization.
• Due to time limitation many of the aspects could not be discussed in the present report. Learning all the functions within just 90 days is really tough.
• Data and information used in this study are mostly from secondary sources.

Organization’s Overview

About jobsbd.com

Jobsbd.com is one of the pioneer job portals of the country which was established in July 09, 2000. Jobsbd believe in accommodating new technologies and ideas for improving the job seeking experiences of the job seekers and enabling the employers with latest recruitment solutions. Today, Jobsbd.com is now more powerful with database of over 2, 00,000 job seekers. In August 16, 2006 jobsbd.com has formed a partnership with JobStreet.com, the regional leader in online recruitment with a strong presence in Malaysia, Singapore, Philippines, India, Japan, Hong Kong, Indonesia and Thailand. JobStreet.com is currently working as a strategic partner of jobsbd.com to help Bangladeshi corporate to find suitable candidate from Asia Pacific region through Jobsbd.com. Everyday lots of foreign and local employers visit our sites to select appropriate people. Our intelligent search and matching technology saves your job searching times and help you to find your esteemed positions. Jobsbd.com is committed to attain its new mission statement “Creating Opportunities” by attracting local and foreign employers to post their latest advertisements with the site. Jobsbd.com is also devoted to bring the latest services to the employers and help them to find the right candidates within the shortest possible time and within financial bindings. Jobsbd.com is not only focused on online recruitment but also to extend career development training to different level of job seekers to enhance their professional skill and secure better opportunities for them. Daffodil Education Network and the Human Resource Institute of Daffodil International University is working with Jobsbd.com and assisting in Training Division. Jobsbd also has a pool of resources from different industries to conduct these job oriented, skill enhancement trainings.

Mission of Jobsbd.com

“Creating Opportunities”

History of Jobsbd.com

  Founded in 2000, recognized the potential for:

  Employers getting the right employees efficiently;

  Employees getting the right job and choices;

  Job matching done accurately and transparently.

 Achievement and Successes of Jobsbd.com

  Grown to be one of the leading Online Recruitment Company in Bangladesh

  4000 HR Users and 2 Lac Jobseekers Database

  Parent Company Listed in Dhaka Stock Exchange

  Working with JobStreet.com, Asia’s no. 1 Job portal operating in 8 countries

 Best Value of Jobsbd.com

• Up to 90% cheaper, still feasible during economic recession
• Fastest Growing database
• Over 2,00,000 in Bangladesh
• Advanced Resume Management System

 Serve Fast & Fill All

• We emphasize on Quality, Speed and Accuracy
• Dedicated customer service support team – Corporate Care
• Professional account management representatives

 Products of Jobsbd.com

Jobsbd.com is offering various products and services for their corporate and individual customers.

Services of Jobsbd.com can be categorized into the followings:

Details Description of Product and Service (Employer Section)

JOBSBD POST & FIND

Jobsbd Post & Find consists of two key components

• Online Job Posting
• Resume Search

 Online Job Posting

Introduction: Online job posting enables employers to advertise jobs online and it is an avenue whereby candidates apply online immediately to job advertisements posted by employers. Systems of Jobsbd.com act as an employment exchange within employers and jobseekers and these systems are:

• Resume Management Application for Employers
• Job Matching and Notification for Jobseekers

Benefits

• Great return of investment: Up to 90% cheaper than traditional advertisement methods, get connected with 2, 00,000 seekers.
• Reduced time to hire: Immediate job posting in the site and opportunity to search resume.
• Long exposure of ads: Job posting appear for 30 days, Full page advertisement.
• Targeted Qualified Candidates: Job alerts are sent to jobseekers in the database based on selection criteria and the career preferences of the jobseekers.
• Ease of administration for recruitment process: The entire recruitment process is managed from one centralized Resume Management system.
• Instant Matching of client’s advertisement with potential candidates though Genie and Ultra.
• Shorter Recruitment Cycle Time with user friendly and effective features of Ultra

 Resume Search

Introduction: Resume Search allows our clients to pro actively search our database for suitable candidates instead of relying on applicants to the job posted. With our recently improved Resume Search, our clients are now also able to-

• View and contact those with open resumes immediately
• Request those with confidential resumes to apply

 Benefits:

1. Less time of recruitment

2. Ideal for niche positions

 3. Ideal for senior positions

Our Customer Service

 Jobsbd Adverts/Advertisement

Introduction: Jobsbd Adverts allows organizations to target millions of working professionals who are online through email-based and web-based services. Organizations can promote their products and services, conduct surveys, generate leads and prospects, or simply use Jobsbd Adverts to gain added exposure to their online job advertisements in Jobsbd.com.com. Through our targeted advertising tools, our customers’ campaigns will be cost-effective, measurable and extremely focused. Jobsbd.com Direct comprises of the following components-

• Online banners on the Jobbd.com portal
• Email and SMS targeted blasts

Benefits

• Faster turnaround time and immediate call for action
• Measurable Results

Jobsbd Search & Select

Jobsbd Select

Introduction: We are committed to finding the right candidates to fill key positions that will grow your business now–and in the future. We strive to provide the highest quality executive-search services through a systematic search process based on thorough industry knowledge and understanding of the client’s company culture and competitors.

Benefit

• Extended service to support your hiring needs.
• Value added service providing:

• Advise on current recruitment trends
• Overview on compensation packages
• Feasibility studies

• Skilled Recruiters
• Automated Database Search:

• Faster occupancy of vacancies
• Ability to fill positions with rare specifications

• Large Database

• Over 2 Lac candidates on our database
• Ability to handle multi-volume recruitment

• Mass Recruitment
• Contracting Services
• Search Projects

Jobsbd Select Services:

Jobsbd Alert

Introduction

• This service sends out dedicated Email message to targeted jobseekers
• Client can pre-define the criteria and select the target group of candidates to

Receive the email message.

This service can be used for-

• To Promote you products and services
• Attract job seekers to participate in workshop, training and seminar
• Walk-in invitations
• Special email to attract target candidates to apply for a job
• Special invites for Careers Talk, Industry nights etc.

Benefit

• Various forms of banners to attract the attention of jobseekers at Jobsbd.com.
• Proven rate of success as Jobsbd.com has an handsome page views each month.
• Banner Statistics are also available to measure the success of you advertisement.

 Jobsbd Learning

Introduction: Jobsbd Learning offers the widest range of topics and focuses on an Individual Approach to organizational achievement through high impact training courses, custom learning and development, professional services and publications. It offers largest number of workshops available today for the different professionals. We are continuously tracking the latest work trends and monitoring job market demands to ensure our content is relevant, practical and useful. We ensure you that our state of art training will meet and surpass your expectation.

For over 9 years, Jobsbd.com has successful work experiences with every major multinational organization, Govt. offices, numerous associations and non-profit organizations and hundreds of large and mid sized corporations throughout the country.

Some offers of Jobsd.com –

• High Impact Training Courses
• Professional Certificate Programs
• Corporate Trainings
• Skill Development Program
• Custom Learning & Development
• Publications & Resources
• E-Learning

With technical training division of Jobsd.com, they accomplish all this through:

• Workshops and conferences.
• On-site Training.
• Off site Training
• Retreat Programs
• Human Resource Development Consultancies

 Jobsbd.com Customer Service Operations Process

 SWOT Analysis of Jobsbd.com                       

There are many companies in the market like jobsbd .com .so jobsbd.com is facing for run their business. Though there are large number of competitor exists in different areas but jobsbd.com has some advantage over them. Following is the SWOT analysis of jobsbd.com

  Strengths

  Jobsbd.com has strong goodwill at present;

  Jobsbd.com has already established a strong brand in current market;

  It has strong marketing, finance, and IT department.

  Jobsbd learning is very strong part in the market.

  Weakness

  Lack of coordination between the daffodil group

  Price of training relatively high;

  Lack of promotional activities

  Lack salary structure.

  Opportunities

  Jobsbd.com has lot of opportunity to use its brand name of ” Daffodil group”

  The number of organization give their advertisement through the online

  It will be one of best job portal in Bangladesh.

  Threats

  Competitive condition is increasing day by day in domestic market, Many competitors are arriving in market like BD jobs.com, Chickrimela.com, Prothom alojobs.com

  Now a days several environmental issues are seen.

Learning Part

Revenue projection of jobsbd.com

Job Post and Find

Jobsbd Collect revenue from the post and find criteria .post means job posting from the employee in jobsbd website and find means employee find the resume from the web site. For this reason they give money to the jobsbd.

Jobsbd collect revenue from this category which is given below by bar diagram:

 Jobsbd Advert/Advertisement

Jobsbd collect revenue from the jobsbd adverts criteria it means e- mail blast and banner. E-mail blast means many people want to advertisement through the e-mail .So jobsbd do this type of job. And many organization give advertisement in jobsbd website it is called banner.

Jobsbd collect revenue from this category which is given below by bar diagram:

 Jobsbd Learning

Jobsbd collect revenue from learning it may be training, course and corporate training, income are given below:

Total Revenue of Jobsbd.com in 2012

Jobsbd.com revenue projections are given below which come from different type of sources.

Jobsbd.com Five Years  Revenue (2008 to 2012)

Jobsbd.com is one of the pioneer job portals of the country which was established in July 09, 2000. We believe in accommodating new technologies and ideas for improving the job seeking experiences of the job seekers and enabling the employers with latest recruitment solutions. In the little time jobsbd earn more profit from their business. So we can say that its potentiality is very high.

Findings

From face to face interview and close ended questionnaire some general findings came up which are as follows:

Problems Identified

• Their server is very much slow that’s why some times customer and employee face problems;
• Their promotion activities are not done in proper way
• Their concentration not  place on competitors
• They are less concerned about their brand;
• Lack of proper trainer;
• Jobsbd.com are unable to capture the market effectively
• Lack of personal computer lab.

Recommendations:

Finally I have some recommendation about the organization as well as jobsbd.com which are given below:

• Jobsbd.com server should be faster;
• The promotional activities should be increased;
• More concentration should be placed on competitors
• More emphasis should be placed on branding;
• Trainer should be more intelligent ;
• Jobsbd.com should try to capture the market more effectively
• Jobsbd need a personal computer lab.

Conclusion:

At the end it can be said that jobsbd.com is a very popular organization and it is operating its activities as a leader in various sectors.  Jobsbd.com is increasing their service day by day. But today many competitors arrive in its job portal market. So jobsbd.com should be more concerned about their customers as well as competitors.Jobsbd.com has achieved much success in their business. But still they have some problems which can be easily overcome by taking appropriate steps.

Bibliography

Website, Date & Time

1. Jobsbd Available from http://www.jobsbd.com.
2. More information from http://www.google.com

Report:

1. Jobsbd revenue projection in 2012
2. Annual Report in 2005 to 2011 ,jobsbd,Dhaka, Bangladesh
3. Brochures, lifts let etc, published by jobsbd