Sample Letter for Parcel Delivered to Wrong Address
[These are sample letter to a client whom to Parcel Delivered to Wrong Address by mistake or wrongly due to name confusion or address confusion. You can modify this format as your requirement.]
Date…
Client Name…
Institute/Company name…
Institute/Company Address…
Subject: Excuse for Wrongly Putaway
Dear Mr./Mrs.,
I am feeling extremely sorry about the wrongly dispatched goods that our company has sent to you. In response of your complaint number (AA-BB-CC), we have checked your order and found a typing mistake about your delivery, as you have ordered (Items name, e.g., a pair of shoe) and you had been delivered with a pack of shirts (Sample no.).
The order was delivered to you wrongly as the operator mistakenly wrote “x” instead of “y” which is a human mistake. (show actual problem and situation). I have personally dealing with your complain and I assure you that next time you will be provided with due care.
Your original assignment has been delivered to you with a coupon of worth (Amount of money) as a gift which you can use at any of our stores. I once again say humbly sorry for the mistake done by my team.
Sincerely,
Name…
Manager HR…
Another format,
Date…
Client Name…
Institute/Company name…
Institute/Company Address…
Sub: Apology for Parcel Delivered to Wrong Address
Dear (Sir or Madam),
I am (Mention your name and designation) hereby inform you with this letter that the shipment number (Mention the shipment number) was overloaded. There should be (Mention the supposed number/amount) a number of items in the consignment on board the ship but instead of these, the ship was loaded with (Mention the actual number/amount?) number of items in the consignment. This was an unintentional mistake from our side. (show actual problem and situation). Hence we sincerely apologize to you for the inconvenience caused to you because of this. As the number of items were more than your order, and if you require these extra items then you can purchase them otherwise we can arrange for the return of the extra goods.
Please inform us of your decision. Kindly excuse us for this mistake and please accept our sincere apology.
Thanking You
Yours truly,
Name and Signature…
