Sample Complaint Letter for Rude Customer Service

[It is a Sample Complaint Letter for Rude Customer Service. This Complaint Letter format is applicable for restaurant, company, outlet if anyone from their customer service has behaved rudely with you. This format will help you write a good complaint letter that will tell the inconvenience you had to face.]

Date…

Authority name…

Job Designation…

Company/Institute name…

Sub: Complaint Letter for Rude Customer Service

I am writing in regards to the extremely poor customer service I had received during my visit to the (Area and City name and address) location of (Company/Institute name, e.g., McDonalds) in (Branch name) in (date- dd/mm/yy).

I had ordered a Happy Meal for my two children, and I noticed that there were no toys included inside. The reason I specifically go to (Company/Institute name, e.g., McDonalds) is that of the toys in the Happy Meals that my children love.

I politely asked the workers about the missing toys, and they said that they had run out of them. I then asked for a refund, because I was not informed before about this.  I deemed this to be a reasonable request. However, the workers said it was not their problem and they told me to speak to the manager on duty. I then spoke to the manager who was very rude and told me to simply order from another (Company/Institute name, e.g., McDonalds) location, and that there was no reason for a refund over such a small amount of money. (Show your actual problem and situation).

I am not filing this complaint about the money, rather I am complaining about the service. I am appalled at this behaviour from the manager and workers and I am disappointed that I was not informed beforehand that they had run out of toys.

I request that you take disciplinary action against the workers and manager of this location.

Your name…

Contact no. and Signature…