Date: dd/mm/yy
To
name….
Customer name….
Address….
From
Company name…
Dear Sir/Madam,
Thank you for your order (order no. and product name and quantity…). We are sorry to say that, at this time we cannot fill your order due to an unexpected shipment (transport system name….) delay from our overseas suppliers.
All of us will hold your order for arrival on the merchandise, and ship (transport… ) immediately thereafter. Unfortunately, we cannot provide you a specific shipping date currently.
Thank you for your anticipated patience in this matter and we will necessary step to earliest possible time.
Sincerely yours,
name….
company name….
signature….
