Sample Letter for Goods Delivered by Mistake
[Here briefly focus on Sample letter to a client or other address whom to delivered by mistake or wrongly due to name confusion or address confusion. You can modify this format as your requirement.]
Date…
Client Name…
Institute/Company name…
Institute/Company Address…
Sub: Letter for Goods Delivered by Mistake
Sir, this is (Name) from (Company/Institute name). With full regret, I have to inform you that due to a mix-up of information, we delivered (Items name and type, e.g., 3 cartons of light bulbs along with holders) at your given address on (date). It came into our knowledge when our client asked for the goods that we had delivered to your address by mistake. (show actual problem and situation). I have sent my officials to your current address to pick up the goods early by tomorrow. We are very sorry for this inconvenience and we will make sure that this does not happen again in the future. Thank you for your cooperation.
Yours sincerely,
Name…
Managing Director…
(Company/Institute name)…
Another format,
Date…
Client Name…
Institute/Company name…
Institute/Company Address…
Sub: Letter for Goods Delivered by Mistake
Mr.,/Mrs.,
First of all, please accept my sincerest apologies for the delivery of the incorrect shipment to your address. We started a formal inquiry in this regard and discovered that the error happened at one of our fulfillment centers and the wrong order was recorded in your name. (show actual problem and situation). You are an old customer of our company and we are happy to have been able to serve you satisfactorily earlier. So, to make up for our mistake and your loss, we decided to provide you the ordered product at only half the price and refund half of your payment.
Our company values each and every customer and will do everything to keep them satisfied and happy. We understand that this mistake might have caused you some inconvenience. We hope, this slight discrepancy in our service will not put any strain on our relationships. You can return the wrong delivery to our delivery person. If you want to talk to us in this regard, we will be happy to answer your concerns.
Kindly use the toll-free number at the bottom and I or someone from my team will get in contact with you. You can also contact us by replying to this e-mail.
Sincerely
Name…
Customer Service Manager,
Contact no…
