Questionnaire
1.Please you are a customer of jamuna bank?
- a.Yes b. No
2.What do you think about the service quality of this Branch?
a. Excellent b. Good c. Fair d. Poor
3. What do you think about the profit given to you?
a. Excellent b. Good c. Fair d. Poor
4. What do you think about the ATM facilities?
a. Excellent b. Good c. Fair d. poor
5. What do you think about the Bank Investment facilities?
a. Excellent b. Good c. Fair d. Poor
6. Opinion about charges?
a. Excellent b. Good c. Fair d. Poor
7. What do you think about the Bank relation with you?
a. Excellent b. Good c. Fair d. Poor
8. How the tellers behave with a customer?
a. Excellent b. Good c. Fair d. Poor
9. When you have a problem, how sincere the bank is in solving your problems.
a. Excellent b. Good c. Fair d. Poor
10. How the consumer feels about the environment of this bank?
a. Excellent b. Good c. Fair d. Poor
.
11. You feel safe in your transactions with your bank.
a. Excellent b. Good c. Fair d. Poor
12. Individual attention gives on you by your bank
a. Excellent b. Good c. Fair d. Poor
13. Understanding your specific needs by the employees of your bank.
a. Excellent b. Good c. Fair d. Poor
. 14. Modern-looking and hi-tech equipments use of this bank.
a. Excellent b. Good c. Fair d. Poor
15. How convenient Banking hours of your bank?
a. Excellent b. Good c. Fair d. Poor
