Performance Analysis of Foreign Exchange Department of National Bank

Performance Analysis of Foreign Exchange Department of National Bank

Performance Analysis of Foreign Exchange Department of National Bank

The report is on the performance evaluation of the foreign exchange activities of National Bank Ltd. This is a necessity for the successful completion of the BBA program. The report has been made with the help of NBL officials and some third party sources that are being appropriately cited. At first, the report includes a short introduction of the organization. There is the introduction tothe company along with its history. The products/ services, organizational organogram and the mission- vision of the company have also been reviewed.


Bank can be termed as iron cell of blood in a financial system of a country. Without bank a financial system can’t survive. Form the very beginning of financial activity in human civilization bank has a remarkable contribution as a whole. Banking, a pillar of economy, is guided by laws, rules, regulations and practices. The prime objective of the banking industry as a whole is to collect deposits from the public and to invest the same in the form of loans and advances to businesses. The service necessary for financing of import, export, guarantees etc is also the function of banks. In our country, like others, banking companies act 1991 remain operative to control and monitor the function of banks in coordination with the other laws. Since the banking functions are commercial in nature, many laws from the negotiable instrument act to civil procedure code are essential in the day-to-day operations of the banks.

One of the largest businesses carried out by the commercial bank is foreign trading. Foreign trade can be easily defined as a business activity, which crosses national boundaries. These may be between parties or government ones. No country can produce all kinds of goods. From this sense; this is the origin of foreign trade. When two countries exchange goods or services between them we can call it foreign trade. The trade among various countries falls for close link between the parties dealing in trade. The situation calls for expertise in the field of foreign operations. The bank, which provides such operation, is referred to as rending international banking operation. Mainly transactions with overseas countries are in respects of import, export and foreign remittance. International trade demands a flow of goods from seller to buyer and of payment from buyer to seller. In this case the bank plays a vital role to bridge between the buyer and seller. No country is self – sufficient in this world. Every country is more of less dependent on another for goods or services. For the following reasons foreign exchange is very important for any country:

  • International trade gives opportunity of exchange of goods.
  • National assets and resources of a country can be utilized properly.
  • Foreign Currency can be earned easily
  • International trade helps to trade domestic production globally.

About National Bank Ltd

National Bank Limited has its prosperous past, glorious present, prospective future and under processing projects and activities. Established as the first private sector bank fully owned by Bangladeshi entrepreneurs, NBL has been flourishing as the largest private sector Bank with the passage of time after facing many stress and strain. The members of the board of directors are creative businessmen and leading industrialists of the country. To keep pace with time and in harmony with national and international economic activities and for rendering all modern services, NBL, as a financial institution, automated all its branches with computer networks in accordance with the competitive commercial demand of time. Moreover, considering its forthcoming future, the infrastructure of the bank has been rearranging. The expectation of all class businessmen, entrepreneurs and general public is much more to NBL. At present it has 145 branches. In addition, the effective and diversified approach to seize the market opportunities is going on as continuous process to accommodate new customers by developing and expanding rural, SME financing and offshore banking facilities.

The bank was inaugurated on March 28, 1983 but the first branch at 48, Dilkusha Commercial Area, Dhaka started commercial operation on March 23, 1983. The 2nd Branch was opened on 11th May 1983 at Khatungonj, Chittagong. At present, NBL has been carrying on business through its total 167 service locations spread all over the country. Since the very beginning, the bank has exerted much emphasis on overseas operations and handled a sizable quantum of home bound foreign remittance. It has drawing arrangements with 415 correspondents in 75 countries of the world, as well as with 37 overseas Exchange Companies located in 13 countries. NBL was the first domestic bank to establish agency arrangements with the world famous Western Union in order to facilitate quick and safe remittance of the valuable foreign exchanges earned by the expatriate Bangladeshi nationals.

This has meant that the expatriates can remit their hard-earned money to the country with much ease, confidence, safety and speed. NBL was also the first among domestic banks to introduce international Master Card in Bangladesh. In the meantime, NBL has also introduced the Visa Card and Power Card. The Bank has in its use the latest information technology services of SWIFT and REUTERS. NBL has been continuing its small credit programs for disbursement of collateral free agricultural loans among the poor farmers of Barindra area in Rajshahi district for improving their livelihood.

National Bank, has now acquired strength and expertise to support the banking needs of the foreign investors. NBL stepped into a new arena of business and opened its Off Shore Banking Unit at Mohakhali to serve the wage earners and the foreign investors better than before. Since its inception, the bank was aware of complying with Corporate Social Responsibility. In this direction, it has remained associated with the development of education, healthcare and have sponsored sporting and cultural activities. During times of natural disasters like floods, cyclones, landslides, we have extended our hand to mitigate the sufferings of victims. It established the National Bank Foundation in 1989 to remain involved with social welfare activities. The foundation runs the NBL Public School & College at Moghbazar where present enrolment is 1140. Besides awarding scholarship to the meritorious children of the employees, the bank has also extended financial support for their education. It also provided financial assistance to the Asiatic Society of Bangladesh at the time of their publication of Banglapedia and observance of 400 years of Dhaka City.

The Transparency and accountability of a financial institution are reflected in its annual reports containing its Balance Sheet and Profit & Loss Account. In recognition of this, NBL was awarded Crest in 1999 and 2000, and Certificate of Appreciation in 2001 by the Institute of Chartered Accountants of Bangladesh.The bank has a strong team of highly qualified and experienced professionals, together with an efficient Board of Directors who play a vital role in formulating and implementing policies.

Mission and vision of NBL


The vision of NBL is to ensure highest standard of clientele services through best application of latest information technology, making due contribution to the national economy and establishing itself firmly at home and abroad as a front ranking bank of the country.


The mission of NBL is to expand the activities at home and abroad by adding new dimensions to the banking services. Alongside, they are also putting highest priority in ensuring transparency, account ability, improved clientele service as well as to their commitment to serve the society through which they want to get closer and closer to the people of all strata. Winning an everlasting seat in the hearts of the people as a caring companion in uplifting the national economic standard through continuous up gradation and diversification of their clientele services in line with national and international requirements is the desired goal they want to reach.

Products & Services

National Bank Limited offers different types of Corporate and Personal Banking Services involving all segments of the society within the purview of the rules and regulations as laid down by the Central Bank and other Regulatory Authorities Deposit.


  • Savings deposit
  • Current deposit
  • Term deposit
  • Foreign currency deposit
  • Monthly saving scheme
  • Monthly income scheme
  • Double benefit scheme
  • Millionaire income scheme

Credit products

  • Overdraft
  • Lease financing
  • House building
  • Small medium enterprise
  • Consumer credit scheme
  • Trade finance


  • Credit card
  • NBL power card


At first, the objectives, importance, scope, methodology and limitations have been discussed in general. Afterwards, import, export and remittance have been discussed briefly as these are the main activities of foreign exchange. Later, a performance analysis has been conducted for a better understanding of the situation. It was, later on, followed by some findings, recommendations and conclusion.

Objective to the project

The general objective of the study is to gather practical knowledge regarding banking system and operation. The practical orientation gives us a chance to relate the four year, long theoretical learning of BBA Program with the practical experience. This consists the following:

  • To get an overall idea about the foreign exchange procedure of National Bank Ltd.
  • To describe the organizational structure, management, background, functions and objectives of the bank.
  • To examine the profitability of the bank compared to the commercial bank
  • To know the performance of foreign exchange department of NBL.


The report is essential for the completion of the Bachelors of Business Administration. It emphasizes on the foreign exchange department of National Bank Limited, Banani Branch. The foreign exchange department is one of the major departments of NBL. The report emphasizes on the activities of the foreign exchange department. The report also includes a performance analysis of the activities of the foreign exchange department. Therefore, the report holds its importance to get an overall idea about the foreign exchange department of National Bank Limited, Banani branch.


This report has been prepared on the basis of experience gathered during the period of internship. For preparing this report, I have also got information from Annual reports and other third party websites. The employees of the bank were helpful in providing the information related to the Banani branch that could not be found in the annual reports. I have presented my experience and findings by using different charts and tables, which are presented in the analysis part.

Methodology of the study

The report is prepared on the basic of foreign Exchange of National Bank Ltd. To conduct the overall study, at first I explored the sources of Primary and Secondary information and data. Different files of the department and statement prepared by Foreign exchange department (FED) helped me to prepare this report. To present financial performance of NBL, I used the Annual Reports of NBL. For preparing this report I have used some graphical representation to find out different types of analytical interpretation.

Primary data

  • Official records of NBL.
  • Face to face conversation with the client.
  • Personal Interview – Face-to-face conversation and in depth interview with the respective officers of the branch.
  • Personal observation – Observing the procedure of banking activities followed by each department.
  • Practical work exposures on different areas of the branch

Secondary data

  • Study on Annual Reports of Natioanl Bank Limited.
  • Relevant file study as provided by the officers concerned.
  • Other manual information.
  • Online data from NBL website.
  • Various publications on the Bangladesh Bank.


The internship report was not free from limitations. I faced some problems during the study-

  • Lack of supervision: As the officers were busy with their daily work, they could provide me very little time. Sometimes, they didn‘t want to supervise due to pressure of work load.
  • Restricted information: There are various information the bank officer didn‘t provide due to security and other corporate obligations.

Other limitations: As I am a newcomer, there is a lack of experience in this concern. And many practical matters have been written from my own observation that may vary from person to person.

Foreign Exchange Department of NBL, Banani Branch

The Foreign Exchange Department of NBL, Banani Branch is divided into two sections:

  • Foreign Trade (L/C Operation): It includes Import and Export.
  • Foreign Remittance


The word ―import‖ is derived from the word ―port‖, since goods are often shipped via boat to foreign countries. Import means purchase of goods and services from the foreign countries. Normally consumers, firms, industries and Government of Bangladesh import goods to meet their various necessities. So, in brief we can say that import is the flow of goods and services purchased by economic agent staying in the country from economic agent staying abroad. Countries are most likely to import goods that domestic industries cannot produce as efficiently or cheaply, but may also import raw materials or commodities that are not available within its borders. Mainly, imports are the goods and services that are bought by residents of a country, but made outside of the country. It doesn‘t matter what the goods or services are, or how they are sent. They can be shipped, sent by email, or even hand- carried in personal luggage on a plane. In economics, an import is any good or service brought into one country from another country in a legitimate fashion, typically for use in trade. It is a good that is brought in from another country for sale. An import in the receiving country is an export to the sending country.

Import Regulations followed by the bank

As per Import & Export control Act 1950, no person can indent, import or export any goods in Bangladesh except in case of exemption issued by the government of the peoples of Bangladesh. According to Import and Export Control Act, 1950, to be an importer the person should obtain the Import Registration Certificate (IRC) from the Office of Chief Controller of Import and Export. Goods from Israel or goods originated from these countries are not importable. Import of goods into Bangladesh is not permissible on the flag vessel of Taiwan and Israel.

Procedure of Import Registration Certificate (IRC):

To carry on the business of import, the first thing one need is registration with the licensing authority of the area. To get this registration, the interested person/institutions submit the application along with the following papers/documents directly to the chief controller of imports and exports or respective zonal offices of CCI&E. Following papers/documents are usually required to obtain IRC-

  • Income tax registration certificate
  • Nationality certificate
  • Certificate from Chamber of Commerce and Industry or Registered Trade Association
  • Bank solvency certificate
  • Copy of trade license
  • A forwarding letter to the CCI&E

On receiving application, the respective CCI&E offices will scrutinize the documents and conduct physical verification (if necessary) and issue demand notice to the prospective importers to furnish the following papers/documents through their nominated Bank:

  • Original copy of Treasury Challan deposited as IRC fees
  • Assets certificate
  • Two copies of passport size photographs of the Importer
  • In case of partnership registered partnership deed

The nominated bank of the applicant will scrutinize the papers/documents and verify the signature of the applicant. After verifying, the nominated bank will forward the same to the respective CCI&E office with forwarding schedule in duplicate through bank’s representative. The CCI&E office will acknowledge on duplicate copy of the forwarding schedule and return back the same to the bank representative. On being satisfied after securitization of the documents the respective zonal offices of CCI&E will issue Import Registration Certificate (IRC) to the applicants.


Export means to transfer goods from one place to another. It is a function of international trade whereby goods produced in one country is shipped to another country for future sale or trade. The sale of such goods adds to the producing nation’s gross output. If used for trade, exports are exchanged for other products or services. Exports are one of the oldest forms of economic transfer, and occur on a large scale between nations that have fewer restrictions on trade, such as tariffs or subsidies. Many companies are heavily dependent on exports for sales, any factors such as government policies or exchange rates that affect exports can have significant impact on corporate profits. The exporter must pay duty on goods exported. The exporter should obtain registration from the office the chief controller of import & export, trade license ERC, LCA to open export L/C.

Things done in export

In broader aspect the major responsibilities that are performed here are —

  • L/C Advising
  • Documents Collection
  • Documents negotiation
  • Export financing

Parties of the Export

  • L/C issuing bank
  • Importer
  • L/C advising bank
  • Exporter
  • Confirming bank
  • Negotiation bank
  • The paying / Reimbursing Bank

Export Formalities

The export trade of the country is regulated by the Imports and Exports (control) Act, 1950. There are a number of formalities, which an exporter has to fulfill before and after shipment of goods. These forma or procedures are enumerated as follows:

  • Registration of the Exporter
  • Export Registration Certificate (ERC)
  • Export permit Form (EXP)

Foreign Remittance

The word remittance originates from the word- remit‘which means to transit money/fund. Inbanking terminology, the word- remittance‘means transfer of fund from one place to another and when money is transferred from one country to another then it is called Foreign Remittance. National Bank Ltd. is an authorized dealer to deal in foreign exchange business.

As an authorized dealer, a bank must provide some services to the client regarding foreign exchange and this branch provides these services through foreign remittance department. The basic function of this department is outward and inward remittance of foreign exchange from one country to another country. In the process of providing this remittance service, it sells and buys foreign currency. The conversion of currencies takes place at an agreed rate of exchange in which the banker quotes, one for buying and another for selling. In such transactions the foreign currencies are like any other commodities offered for sales and purchase.

Foreign Remittance refers to the transfer of fund from one country to another either through the office channel i.e. banking channel, post office or the informal channel. In Bangladesh, the informal market is playing a significant role. However, we shall limit our discussion within the official channel. Foreign Exchange earnings are very important for the country as valuable foreign exchange is involved in the transfer mechanism. From the year 1990, financial liberalization has been started which is still going on. Due to liberalization, restrictions on foreign remittance have been eased. Bangladeshi Taka is convertible for current amount transactions on March 24, 1994 with the view to achieve better exchange rate management system. And from April 1994 Bangladesh Government has accepted the status of Article VIII of International Monetary Fund.

NBL places an important role to transfer money from other countries to Bangladesh and Bangladesh to other countries. Inward and outward T.T, M.T and draft are the main components of foreign exchange remittance. The Foreign Remittance incoming and outgoing through this branch are handled by Head Office.

Agency Arrangement

To facilitate foreign exchange business throughout the world, agency arrangement may be made between local bank and foreign bank. However, in case of agency arrangement accounting relationship may or may not be made.

Drawing Arrangement

Drawing arrangement is made to facilitate remittance through concluding accounting relationship between banks & corresponding bank or exchange house.

Functions Performed by Foreign Remittance

  • Issuance of TC, Cash Dollar/Pound.
  • Issuance of FDD, FTT & purchasing, payment of the same
  • Passport endorsement.
  • Encashment Certificate.
  • F/C Account opening & filing.
  • Maintenance of ledger of Cash Dollar, FC Deposit A/C & TC.
  • Preparation of all related statement, Voucher & posting
  • Preparation of Weekly, Monthly, Yearly Statement for Bangladesh Bank
  • Attending all related correspondence to other Bank or Institution.

Types of Foreign Remittance

Foreign Remittance has two wings-

  • Inward Remittance.
  • Outward Remittance.

Inward Foreign Remittance:

Inward remittance covers purchase of foreign currency in the form of foreign T.T., DD, and bills etc. sent from abroad favoring a beneficiary in Bangladesh. Purchase of foreign exchange is to be reported to Exchange control Department of Bangladesh Bank on Form-C. Followings are the

Inward foreign Remittance of NBL:

  • Foreign Telegraphic Transfer Payable
  • Foreign Demand Draft Payable
  • Traveler’s Cheque Payable
  • Encashment of foreign currencies endorsed in the passport.
  • Purchase of Foreign Currencies.

Outward Foreign Remittance

Outward remittance covers sales of foreign currency through issuing foreign T.T. Drafts etc. Sale of foreign exchange is reported to Exchange control Department of Bangladesh on form T/M. Remittances issued by NBL to foreign corresponds to fulfill its customer’s need is the Outward Foreign Remittance of NBL. It comprises the following:

  • Foreign Demand Draft Issued
  • Traveler’s Cheque Issued
  • Foreign Telegraphic Transfer
  • Endorsement of Foreign Currencies in passport
  • Sale of Foreign Currencies

Major Findings

Banking sector being a vital sector of Bangladesh contributes a lot in the economy of the country. A Lot of new commercial bank has been established in the recent years and these banks have made the banking sector very competitive. So now, banks have to organize their operation and do their business according to the need of the market. Banking sectors no more depends on a traditional method of banking. In this competitive world, this sector has trenched its wings wide enough to cover any kind of financial services anywhere in this world. The major task for banks, to survive in this competitive environment is by managing its assets and liabilities in an efficient way. National Bank Limited is one of the leading banks in the private sector, and it gives a vast service to its customer. I observed the foreign exchange department, general banking area and also loans and advance department very carefully. The following are some extract of the major findings:

  • NBL foreign exchange department is doing well and it shows the growth compare to previous year.
  • Export, Import, Foreign Remittance growth rate increasing in 2013 compared to previous year.
  • For the effectiveness of the foreign exchange department, NBL has divided the whole department into three major parts, which are Export, Import, and Remittance.
  • The monitoring system of the foreign exchange department of NBL is excellent. The chain of command is strictly maintained here. The executives now and then visit the department, which keeps all the officers alert about their duty.
  • NBL earning per share is seen to be increasing in 2013 and EPS is quite good compared to average commercial Bank EPS.
  • Some rules and regulations of government work as barrier for the free flow of remittance, export and import of profitable goods.
  • Problems faced by real estate companies for repaying the loans.
  • Loss in share market.


As per earnest observation some suggestions for the improvement of the situation are given below:

  • To attract more clients NBL has to create a new marketing strategy, which will increase the total export import business.
  • Attractive incentive packages for the exporter will help to increase the export and accordingly it will diminish the balance of payment gap of NBL.
  • Long term training very much required for the foreign exchange officers.
  • Bank can provide foreign market reports, which will enable the exporter to evaluate the demand for their products in foreign countries.
  • New investment sector is booming rapidly. NBL should identify those untapped areas of business and invest in those sectors such as gas plant, condensed milk project, ship breaking etc.
  • Effective Management Information System must be evolved by NBL so that correct decisions may be taken at correct time at policymaking level.
  • Proper communication needs to establish with clients.
  • Arrangement of monthly /quarterly training courses /workshops for the selected by the authority in order to promote employee to their desired level
  • It is noted that ―delay in service‖ is one of the problems faced by the clients. Attempts should be made to straighten the banking procedure.


This report is prepared to fulfill one of the requirements of BBA program to submit internship report under Business students. It is an effort to cover the foreign exchange activities in general which has been observed during the internship period in National Bank Ltd. The activities of the foreign exchange department are much broader. Everything may not be covered here due to time constraint. However, the report includes enough information to get an overall idea about the foreign exchange department of National Bank Ltd.