Practice makes a man perfect- the proverbs tell us about to practice those procedures that we have learned through out the graduation program. Theoretical knowledge does not highlight the reality as clearly as practical knowledge. Theoretical knowledge is a guideline but practical knowledge is experience oriented. But both of them are equally important.

The internship report comprises a brief study on “IFIC Bank Ltd.”  The report is distributed in many parts according to nature and requirement of organization and according to the instructions of the supervisor of the report.

The purpose of study is to develop skills through learning various aspects of organization. The study enables to get command on bookish knowledge through practical approach and to understand the difference in both approaches. This thing increases the knowledge and brings betterment in working within organizational environment. It includes practical experience through which I have gone through whole internship program.

Origin of the Report

The internship program is required for the student of BBA. It is a program with duration of three months. Students who have completed all the required courses are eligible for this program. In the internship program I was attached to the IFIC Bank Limited for three months.

This report originates to fulfill the requirement of studying BBA Program of Ahsanullah University Of Science & Technology. This program has been designed to facilitate the students with basic theoretical and practical knowledge in the job activities in the context of Bangladesh as well as worldwide.

Since the BBA program is an integrated, practical and theoretical method of learning, this program is required to have practical exposure in any kind of business organization is last term of this program. This report has been prepared on practical orientation.

Background of the study

Banks are the life-blood of modern economy. Banks are established to earn profit and help economic and financial activities so as to help economic development of a country. In such a context, the main business of Banking is to take deposits from customers and sanction credit to the borrowers. Thus the Banks act as financial intermediaries. As a service industry, the Banks are customers oriented. Customers are the driven power of a Bank and it earns profit by serving customers. In general, he, who has an account in a Bank, may be treated as a customer.

In broad sense, customers may be seen from the two wings – Depositors and Borrowers. Beside these, other short-term served customers may exist in a Bank. However, as the Banking area is very hard and competitive, so in order to survive and successfully compete with other Banks, a Bank not only have to serve but have to nicely and effectively serve its customers. Now, in Bangladesh more than 50 scheduled Banks are operating their activities. Among those the IFIC Bank Ltd. has positioned well & would be able to create a strong confidence in banking sector.

IFIC Bank Ltd is one of the leading private banks in Bangladesh. From its inception it has been playing a very strong role in the overall development of the country. To measure the overall performance of IFIC Bank Ltd was impossible for me in only three months. So I decided to observe the functions and performance of the General Banking section. I have also tried to give so much recommendation for the improvement of the performance of General Banking System of IFIC Bank Ltd.

GENERAL OBJECTIVES:

¯  To fulfill the partial  requirement of BBA program.

¯  To gain practical experience and view the application of theoretical knowledge in the real life.

SPECIFIC OBJECTIVES:

¯  To know the general description of the branch banking

¯  To know the relevant rules, regulations, theories and practices for banking.

¯  To gather knowledge about general banking  activities

¯  To identify the documentation & guideline for the potential credit and deposit customers.

SOURCE OF DATA

I have emphasized on the practical observation though this report is prepared based on primary and secondary data. While preparing the report, I have taken information from the following sources:

 PRIMARY SOURCES

¯  Observation of banking activities.

¯  Conversation with the respective executives & officers of the Bank.

¯  Practical work exposures from the different desks of the IFIC Bank, Kawran Bazar Branch.

SECONDARY SOURCES

¯  Periodicals published by Bangladesh Bank.

¯  Website of IFIC Bank Ltd.

¯  Annual report of the IFIC Bank.

¯  Different lending forms and schemes used by the Bank.

limitation of the study

This study is subject to the following limitations –

¯  First of all the time limitation, it is not possible to gather all the information about the banking activities in 3 months internship period

¯  Difficulty in gaining accesses to financial sector.

¯  Non-availability of the most recent statistical data.

¯  Some secrecy was maintained in the bank and I was not exposed to activities.

¯  Besides this, it was very difficult to carry out the whole analysis on the basis of limited scope of study.

vision of the bank

To be the best private commercial Bank in Bangladesh in terms of efficiency, capital adequacy, asset quality, sound management and profitability having strong liquidity.

mission of the bank

The mission of IFIC Bank Ltd. is to provide service to its clients with the help of a skilled and dedicated workforce whose creative talents, innovative actions and competitive edge make our position unique in giving quality service to all institutions and individuals that we care for.

IFIC Bank is committed to the welfare and economic prosperity of the people and the community, for the Bank derives from them its inspiration and drives for onward progress of prosperity.

IFIC Bank wants to be the leader among the banks in Bangladesh and make its indelible mark as an active partner in regional banking operations beyond the national boundary.

In an intensely competitive and complex financial and business environment, IFIC Bank particularly focuses on growth and profitability of all concerned.

IFIC Bank Limited offers various products and services. The bank has highly qualified professional staffs that have the capacity to manage and meet all the requirements of the bank. Every account is assigned to an account manager who personally takes care of it and is available for discussion and inquiries, whether on writes, telephones or calls. Here is a diagram of product and services of IFIC Bank Ltd.:

DEPOSIT PRODUCT AND LOAN SCHEMES

INTRODUCTION

During my practical orientation I was placed in IFIC Bank Limited at Kawran bazar Branch. I studied their General Banking procedures. General Banking is the starting point and main function of all the banking operations. It is the department which provides day-to-day service to the customers. It is associated with financial transactions to facilitate customer service. However, there are other departments like – clearing, financial control and accounts, computer to give both of them back office support and to maintain regular and immaculate records.

FUNCTIONS OF GENERAL BANKING

This department maintains following functions:

• Accounts opening section.
• Cash section
• Test arrangement
• FDR
• Remittance section.
• Clearing section.
• Accounts section.
• Establishment.

ACCOUNTS OPENING SECTION

This section opens different types of accounts for their valued customers. Selection of customer is very important for the bank because bank’s success and failure largely depends on their customers. If customers are bad, they create fraud and forgery by their account with bank and this destroys the goodwill of the bank. So, this section takes extreme caution in selecting its valued customer.

TYPES OF ACCOUNTS

Accounts can be classified into two types:

CURRENT ACCOUNT (CD)

Current account is convenient for the business persons who need frequent transaction. In case of Current Account, no interest is given to the account holder. There are current accounts for individual, joint current account, proprietorship current account, partnership current account, and limited company current account. It is a running and active account, which may be operated upon any number of times during a working day. There is no restriction on the number and the amount of withdrawals from a current account.

Documentation: Proprietorship

• Attested photocopy of Trade License
• Two copies of passport size photographs of account holder
• Signed and rubber stamp seal of the client
• Photocopy of National ID Card

Documentation: Partnership

• Attested photocopy of Trade License
• Two copies of passport size photographs of account holder
• Photocopy of National ID Card
• Attested photocopy of Partnership deed

Documentation: Private Limited Company

• Attested photocopy of Trade License
• Two copies of passport size photographs of directors
• Photocopy of National ID Card
• Certified copies of Memorandum and Articles of Associations
• List of directors as per return of Joint Stock Company with signature
• Resolution for opening account with the bank

Documentation: Public Limited Company

• Attested photocopy of Trade License
• Two copies of passport size photographs of directors
• Photocopy of National ID Card
• Certified copies of Memorandum and Articles of Associations
• Certificate of Incorporation
• Certificate of Commencement of business and copy of TIN cert IFIC ate
• List of directors as per return of Joint Stock Company with signature
• Resolution for opening account with the bank

Closing of Current Account

A customer’s account with a banker may be closed for the following circumstances:

(a)The customer may inform the banker in writing of his/her intension to close the account.

(b) The banker may itself ask the customer to close the account when the banker finds that the account is not been operated for a long time.

Formalities (When customer informs)

• Application to Branch in charge for closing
• Making the account balance nil
• Signing the revenue stamp by the client
• Payment of closing charge
• Surrender of the unused Cheque leaves to the bank
• Closing of  the account by the bank

Formalities (When bank informs)

• Bank communicates with the client if the account is not operated for six months and in case of non response account becomes a dormant account.
• In case of non operation for two years, the account becomes “inoperative” account.
• If the current account stays “Inoperative Current Account” for more than one year, the account becomes an “Unclaimed Deposit” account.
• For withdrawal at any amount from that account, permission from head office or controlling office is required.

SAVING DEPOSIT ACCOUNT (SB)

Saving Accounts are especially for the middle-income groups who are generating limited income and have the tendency to save to meet their future need and intend to earn an income from their savings. It aims at encouraging savings of non-trading person(s), institutions societies, clubs etc. by depositing small amount of money in the bank. 5.5% interest is paid to the account holder. Both the elements of time and demand deposit are present in this account

Documentations

For opening a savings account these documentations are required:

• Two copies of passport size photographs
• Photocopy of National ID card
• Introductory reference.
• One copy photograph of Nominee with the photocopy of National ID card

Closing Formalities of Savings Account

Formalities for savings account opening and closing are same as current account.

Restrictions on SB Account:

Restriction on Withdrawals and Deposit:

• The number of withdrawals over a period of time is limited. Two withdrawals per week are permitted. But for more than that, no interest will be paid on rest amount for that month.
• The total amount of one or more withdrawals on any date should not exceed Tk.20000.00

SPECIAL ACCOUNTS

Double Return Deposit Scheme (DRDS)

IFIC Bank is pleased to offer 8 ½ Years (Proposed) – Double Return Deposit Scheme (DRDS) with special feature:

Table : Double Return Deposit Scheme

Special Feature

If you require to have your money back after completion of 1(one) year, IFIC will not deprive you from interest for pre-encashment. For each completed year and subsequent completed years you will get interest @8.50% p.a. (proposed).

Credit Facility

You can avail Credit facility up to max. 90% of the deposited amount against registering Lien on Instrument with the issuing Branch.

Three Years Deposit Plus (3YDP)

IFIC Bank is pleased to offer Three Years Deposit Plus (3YDP) Scheme with special feature:

Table : Three Years Deposit Plus

Special Feature

If you require to have your money back after completion of 6(six) months, IFIC will not deprive you from interest for pre-encashment. For each completed 6(six) months and subsequent completion of 6(six) months you will get interest @8.50% p.a. compounded at half yearly rest (Effective Rate 8.68% p.a.).

Credit Facility

You can avail credit facility up to max. 90% of the deposited amount against registering Lien on Instrument with the issuing Branch.

SHORT-TERM-DEPOSIT (STD)

Minimum balance is required in this account is Tk. 25,000 and interest is given to the depositors at the rate of 4%. It is also a time deposit account. The formalities for opening of this account are same to those required for current account. The only difference is that 21(Twenty one) days notice is to be given for withdrawal of any sum of money from Account.

FIXED DEPOSIT RECEIPT (FDR)

These are the deposits, which are made with the bank for a fixed period specified in advance. It is purely a time deposit account. The bank does not maintain cash reserves against these deposits and therefore the bank offers higher rates of interest on such deposits. Interest is paid at rate determined by the length of the period for, with the deposit is made. Obviously, the longer is the period of deposit, the higher is the rate of interest.

FDR (Tenure 3 month):

 FDR (Tenure 6 month):

FDR (Tenure 1 year):

OPENING OF FIXED DEPOSIT ACCOUNT

The depositor has to fill up an application form wherein he/she mentions the amount of deposit, the period for which deposit is to be made and the name(s) in which the fixed deposit receipt is to be issued. In case of a deposit in joint names, the banker also takes the instructions regarding payment of money on maturity of deposit i.e. whether payable jointly or payable to survivor etc. The banker also takes the specimen signatures of the depositor(s). A Fixed Deposit Receipt is than given to the depositor acknowledging receipt of the sum of money mentioned therein. It also contains the rate of interest and the date on which the deposit will fall due for payment. In this account no transactions are allowed and no Cheque books are issued. Customers are given Fixed Deposit Receipt only.

 PAYMENT OF INTEREST

It is usually paid on the maturity of the fixed deposit. IFIC Bank Ltd, calculates the interest at each maturity date and provision is made on that “Miscellaneous creditor expenditure payable account” is debited for the accrued interest.

Table : Interest payment on FDR

 ENCASHMENT OF FDR

In case of the premature FDR IFIC Bank Ltd, is not bound to accept the surrender of the deposit before its maturity date. In order to deter such a tendency the interest on such a fixed deposit is made a certain percentage les than the agreed rate. Normally savings bank deposit is allowed.

RENEWAL OF FDR

In IFIC Bank Ltd, the instrument is automatically renewed within 7 (Seven) days after the date of maturity if the customer does not come to cash the FDR. If the customers don’t want to renew automatically then they need to specify this option when they open that particular FDR.

MONTHLY INCOME SCHEME (MIS)

This is another attractive scheme offered by this bank. Under this scheme the depositors can deposit a fixed amount to the bank and for their fixed amount they are entitled to earn monthly payment from the bank. This is an attractive scheme for the retired person. This is also a kind of FDR, but here the interest is given monthly to the clients. The deposit will be 50,000, to 10, 00,000, respectively.

The rate of interest is 8.4 %

• Matured in 03 years
• Liquidation of MIS
• Tk.200 charged for premature encashment as out access duty
• Closing before 6 months no benefit will be provided
• Preachment between 6 months to 1year interest is provided according to savings rate
• Pre encashment between 1 to 3 years savings interest is provide 1.00 + saving rate

Monthly Income Scheme (MIS)

Table : Monthly Income Scheme

PENSION SAVINGS SCHEME (PSS)

Under this scheme the customers are to pay a certain amount of money at monthly interval up to a period of 3 to 5 years and after the period they will get the returns along with the full interest earned during the period and the principal amount. Most of the clients under this scheme are middle class and lower middle class people

• Generally opened by small saver
• Minimum Amount Tk 500 and maximum Tk 50,000
• Interest rate 9.50%
• Maturity 3 to 5 years
• In case of premature encashment if the period is below 1 year then no interest will be provided.
• If above 1-year interest will be given.

Liquidation of PSS

Main features of 3 (Three), 5 (Five) years Pension Saving SCHEME (PSS)

Payment after maturity

Table : Pension Saving Scheme (PSS)

KINDS OF ACCOUNT HOLDERS

Branch may open accounts of the following categories of depositors:

1. Individuals: Individuals are adult persons of 18 years age or more who are competent to enter into contracts.

2. Joint accounts: More than one adult jointly or adult with minors may constitute joint accounts.

3. Sole Proprietorship concern: A business trading concern owned by a single adult person is sole proprietorship concern.

4. Partnership firms: A business concern owned and managed by more than one person who may be registered or not registered is a partnership firm.

5. Private limited:  A body corporate formed and registered under companies Act 1994, with limited members.

6. Public limited: A body corporate formed & registered under companies Act 1994 with limited liability of the shareholders and with no upper ceiling of shareholding both certificate of incorporation and certificate of commencement has been given by registrar.

 7. Trusts: Trusts are created by trust deed in accordance with the law.

 8. Liquidators: Liquidators are appointed by court of law for companies going into liquidation.

 9. Executor: Executors are appointed by a deceased himself before his death by “with” to settle the accounts of the person after his death.

10. Club/Associations/Societies: There are organizations created & registered or not registered under societies registration act.

11. Co-operatives: There are corporate bodies registered under society’s registration Act or companies Act or the co-operative societies Act.

12. Non-Govt. Organization: NGOs are voluntary organizations created & registered and society’s registration Act or co-operative societies Act.

13. Non-Trading concern: These are organization registered under societies registration Act or companies Act or co-operative societies Act.

CASH SECTION

Cash department is the most vital and sensitive organ of a branch as it deals with all kinds of cash transactions. This department starts the day with cash in vault. Each day some cash i.e. opening cash balance are transferred to the cash officers from the cash vault. Net figure of this cash receipts and payments are added to the opening cash balance. The figure is called closing balance. This closing balance is then added to the vault. And this is the final cash balance figure for the bank at the end of any particular day.

Functions of cash department

• Cash payment
• Cheque cancellation process
• Cash receipt

Cash payment

• Cash payment is made only against cheques.
• This is the unique functions of the backing system which is known as “payment on demand”.
• It makes payment only against its printed valid cheque.

Cheque cancellation process

Receiving cheque by the employee in the cash counter and verification of the following by the cash officer in the computer section:

• Date of the cheque. (it is presented within 6 months from issue date).
• Issued from the branch.
• An amount in figure and in word does not differ.
• Cheque is not torn or mutilated. Then gives pay cash seal and sends to the payment counter and payment office makes payment.

Cash receipt

Another important function of this department is receipt of cash. Depositors deposit money in the account through this section by deposit slip.

• It receives deposit from depositors in from of cash.
• So it is the “mobilization unit” of the banking system.
• It receives cash for issuing pay order TT, DD.

Books maintained by this section

• Vault register: It keeps accounts of cash balance in vault at the bank.
• Cash receipt register: Cash receipt in whole of the day is recorded here.
•  Cash payment register: Cash payments made in a day are entries here.
• Rough vault register: Cash collection for final entry in vault registers done here, as any error and correction is not acceptable.
• Cash balance book: Balance here is compared with vault register. If no deference is found, it indicates no error and omission.

LOCAL REMITTANCE

Sending money from one place to another place for the clients is another important service of the bank. This service is an important part of transaction system. In this service system, people, especially businesspeople can transfer funds from one place to another place easily. There are three kinds of technique for remitting money from one place to another these are ­

• Demand draft (DD)
• Pay order (PO)
• Telegraphic Transfer (TT)

DEMAND DRAFT (DD)

DD is called ‘Banker’s Draft’. It is an instrument, issued by a particular branch, drawn on another branch of the same bank, instructing to pay a certain sum of money. It is very popular instrument for remitting fund from one corner of a country to another. DD is issued in favor of a client who maintains an a/c with IFIC Bank.

It can be issued against Cash or Cheque. If DD amount is more than TK. 50,000/=, a test code is given on IBCA. The a/c treatments will be – after giving these entries an Inter Bank Credit Advice (IBCA) is prepared which contains the controlling number, depicted that the branch is credited to whom it is issued.

Commission and charges of DD:

Postal charge Tk. 15.00 + commission 0.10% + 15% Vat on commission.

Demand Draft Issuing Process

After finishing all the required information entry of the DD given in the DD issuing register and at the same time bank issues a DD confirmation slip. It is entered into the DD advice issue register and a number is put on the confirmation slip form in the same register. Later the bank mails this advice to the drawer branch.

PAY ORDER (P.O)

Pay order gives the right to claim on the issuing bank. A payment is an instrument from one branch to another branch of the bank to pay a spec IFIC sum of money. Unlike cheque there is no possibility of dishonoring because before issuing pay order the bank takes money in advance. There are three reasons behind the use of P.O:

• Remitting Purpose
• Advice to Pay
• Payment against bill submitted to the bank.

Pay Order consists of three parties:

• Beneficiary
• Applicant
• Counter Part

Commission and charges of P.O:

Table : Commission and charges of P.O

Encashment of P.O:

To cash the P.O. the payee of the instrument deposits the P.O. to his bank. The bank sends the pay order to the issuing bank through clearing. Then the P.O. is passed through the deposit section and the P.O. is sent back to the clearing house again and later the amount of P.O. credited to payee’s account.

Payment Process of Paying Bank: Payment is made through clearing

Pay Order:

A PO issued by the bank is crossed one. It is not paid over the counter. On the contrary the amount is transferred to the payees’ account. To transfer the amount the payee must duly stamp the PO.

TELEGRAPHIC TRANSFER (TT)

TT Issuing branch requests to another branch to pay specified sum of money to a specific person on demand by telegraph or telex or telephone. Transfer of fund by TT is the rapid and Convenient but expensive method.

TT (Issue):

• Client fills up the TT form and pays the amount along with commission in cash or by cheque.
• The respective officer issues a cost memo after receiving the TT form with payment seal, then signs it and at last gives it to the client.
• Next a TT confirmation slip is issued and its entry is given in the TT issue register.
• A test number is also put on the face of the slip. Two authorized officers sign this slip.
• The respective officer transfers the message to the drawer branch mentioning the amount, name of the payee, name of the issuing branch, date, test number and his her power of attorney (P.A.) number.
• The confirmation slip is sent by post.

Payment Process of TT:

Step-I: Test confirmation

Step-2: Confirm issuing branch

Step-3: Confirm payee’s account.

Step-4: Confirm amount

Step-5: Make payment

Step-6: Advice sent to the Head Office for reconciliation.

Commission and Charges of TT:

• Telephone or Telex charge TK.30.
• Commission of Principal amount.
• 15% VAT on commission.

Entry for TT

a)         On Issuing of TT:

            1.         Cash / Respective A/C (issuer) ————- Dr.

                        IFIC BANK General A/C ——————- Cr.

                        (Principal amount)

                        Income A/C-postage ————————– Cr.

                        Income A/C-Commission on TT ————-Cr.

            2.         IFIC BANK General A/C ———————-Dr.

                        Bills Payable A/C-TT Payable —————-Cr.

                        Vat charge payable                 —————– Cr.

b)         On Payment of TT

                        Bills Payable A/C – TT Payable —————-Dr.

                        Party A/C ——————————————-Cr.

CLEARING SECTION

This section receives all kinds of cheques in favor of the valued client for clearing on the part of their banking services. After receiving the cheque, it is necessary to endorse it and cross it specially. Clearing of cheque is done through the clearing house in Bangladesh Bank.

 TYPES OF CHEQUE FOR CLEARING

There are four types of cheques for clearing:

    1) Inward clearing cheque.

    2) Outward clearing cheque.

    3) Inward bills for collection.

    4) Outward bills for collection.

Inward clearing cheque

It refers the instruments drawn on IFIC bank received by other banks in the clearing house from the representative of other bank.

Outward bills for collection

When our branch sends Cheque to other branch of IFIC bank, it is called OBC. Accounting treatment of this process:

                        IFIC general (Sender’s Branch)          Dr.

                        Depositor’s A/C                                  Cr.

Inward bills for collection (lBC)

There are two types of clearing; first, collecting cheques from the other branch of IFIC bank. These Cheques are settled by sending to the debiting depositors account and crediting sender’s branch account. Second, collecting cheques from another bank outside the clearing house. These cheques are settled debiting depositors account and sending DD or TT in favor of sender’s bank.

Outward Clearing Cheque (OCC)

Cheque drawn of another branch of IFIC bank is called Outward Clearing Cheque. These types of cheques are directly sent to the respective branch and request them to send IBCA.

ACCOUNTS SECTION

This is obviously an independent and unique department, which works as the composition of all the departments of the branch. This section is fully computerized. So the conventional large ledger and journal books are not kept like some nationalized bank. It receives the vouchers from all departments and prepares the subsidiaries and maintains accounts.

ESTABLISHMENT SECTION

This section deals with employees salary, many types of internal expenses such as purchases of stationary, equipment, machinery, payment of labor cost and conveyances. In case of leave of absence employee collects prescribed from this section.

LEARNING THROUGH MY TASKS

I worked at IFIC Bank for three months and gathered lots of experience and practical knowledge, which I couldn’t have gathered if I hadn’t worked here.

1 Account Opening: At first I worked in Accounts opening section and I learned how to open the account which was very interesting to me, because I had to deal with different types of people.

2 Clearing: Then I worked in clearing section, where I learned how to receive Cheques and keep the record.

3 Remittance: Remittance which are mainly Demand Draft, Telex Transfer, and Pay Order. Here I learned how to issue Demand Draft, Pay Order.

4. Timeliness: I found here everybody follows strict timetable. Every employee enters the bank at right time, and also leaves the bank at due time. Nobody can leave the bank before 5.30 pm. Every work is performed in time.

5. Discipline: Every work is done through a disciplined process. Employees are well mannered. Account opening forms and deposit account forms are checked carefully. Every voucher is checked carefully, it moves from table to table in a disciplined way.

6. Customer Relation: every employee behaves very well with the clients. Environment is friendly for the clients and employees are also friendly with clients. Every employee can deliver the product as fast as they can. Thus, they can maintain good relation with clients.

6.1 My Expectation: My expectations are fulfilled working in this bank. Now to some extent I know how to implement the theories into real life. Like customer relation, deposit collection, and mobilization, loan financing, etc. Three month internship is very short time to learn. This time is not enough to gather any kind of experience. But my supervisor helped me a lot.

6.2 Internship related to major field of study

I have come to experience the reality of studying BBA beside books. During my study I have to work and make several proposals which I found only in books. But it was a great experience to work with my own hand.

SWOT ANALYSIS 

SWOT analysis is the detailed study of an organization’s exposure and potential in perspective of its strength, weakness, opportunity and threat. This facilitates the organization to make their existing line of performance and also foresee the future to improve their performance in comparison to their competitors. Using this tool, an organization can study its current position, it can also be considered as an important tool for making changes in the strategic management of the organization.

STRENGTH

• Quality services through modern sophisticated automated system.
• In case of service offered by all private banks in our country, IFIC Bank Ltd, has maintained high quality.
• Found that a good image about the Bank has been created among the customers through careful and quality services.
• Since the govt. has imposed some new rules regarding private banking operation, IFIC Bank Ltd. easily coped with the given rules.
• Regarding contribution towards country’s GDP they have contributed a handsome amount per year.
• Experienced and competing workforce who have expertise knowledge about the bank
• Some loyal clients who always bring in new clients.
• Management consists of knowledgeable and authoritative personnel’s.
• Reputation of the management
• Interaction of the employees with the top management.
• The corporate culture of IFIC Bank Limited is very much interactive. The environment within the organization is very helpful, positive and informal. There is no barrier between superior and subordinate for their free interaction. As the environment is very informal and friendly, it encourages employees to put their best effort and show their best performance.

WEAKNESS

• The prime weakness I found was lack of motivation of employees.
• Absence of teamwork because of subtle interpersonal clash.
• Bad employee-management relation in some cases.
• The bank doesn’t have any long-term strategies of whether it wants to focus on retail banking or become a corporate bank.
• Sometimes the process of information transferring to the management is lengthy.
• On the counter service is sometimes unsatisfactory because of not having enough employees for the counter sector.
• Lack of own ATM services.

OPPORTUNITY

• IFIC is going to introduce credit card and ATM facility. It is a sign of product innovation which IFIC can do further and successfully.
• It has branches abroad which many commercial banks of the country do not have. This distinctiveness introduces competitive advantage for IFIC.
• With its proper and useful operational network, there is an opportunity for IFIC to further expand its branches in many remote and new location of the country which will deliver services to customer and earn a healthy profit for the bank.
• Another opportunity is the establishment of new banks in very vital points. Moreover, in our country there are no closing rules for commercial banks. As a result of which as an existing commercial bank IFIC Bank Limited has a great opportunity and potential for its favorable business opportunity.

THREATS

• Poor economical condition of our country.
• Entrance of new private commercial banks.
• Different attractive services offered by some foreign banks.
• Daily basis interest on deposit offered by some Multinational banks.
• Existing card service of different banks.
• Other commercial banks are offering higher salary that may create problem for IFIC Bank Ltd to retain their experienced managers and executives.

Findings & discussion

IFIC Bank is one of the largest and oldest private-sector commercial bank in Bangladesh, with 27 years of experience. Adaptation of modern technology both in terms of equipment and banking practice ensures efficient service to clients.

But IFIC Bank has been facing few problems.

• In general banking system they follow the traditional banking system. The entire general banking procedure is not fully computerized.
• According to some clients, opinion introducer is one of the problems to open an account. If a person who is new to the city wants to open an account, it is a problem for him/her to arrange an introducer of SB or CD accounts holder.
• Bankers face enormous problems to fill up loan related paper like parties loan application, stock report, Net worth valuation report etc.
• Proper documentation under traditional rules in some cases creates serious problems for investment taking practices.
• Lack of team work is a major problem in general section.
• Sometimes the valuation of properties is not calculated properly for which clients suffer.
• It does not offer various loan projects like other banks.
• Modern technical equipment such as computer is not sufficient in general department. As a result, the service process makes delay and it is also complicated.
• In some cases the number of employee engaged in rendering spec IFIC services is insufficient.
• Employees are exposed to clients excessively which is an obstacle in systematic and prompt service.
• Space shortage is another major problem in General Banking Department.
• As a newly converted Islamic Bank, its efficient bankers are trained with traditional banking and sometimes they are not eager to follow the Islamic practice.
• Decisions are centralized

RECOMMENDATION  

In order to get competitive advantage and to deliver quality service, top management should try to modify the services.

The synergy of dedicated manpower, technology, and market opportunity can lead the organization to achieve the goal, a bank must establish and adhere to adequate loan provision and reserve.

IFIC Bank should train up their branch personnel about all sort of information regarding Society For Worldwide Inter Bank Financial Transaction (SWIFT) and its service.

Due to lack of proper knowledge about the operation procedures and services provided to the customers by SWIFT, certain customers are facing problem, as they have to wait for certain time to get service. And sometimes personnel are not being able to operate SWIFT without any confusion. They are not fully independent of handling SWIFT. Official training is the solution to this problem.

IFIC Bank continuously strives and tries to introduce new products and services as access card, with future improved quality services.

It seems to me that day-by-day customer’s operation is increasing; individual employee has to handle different types of job. But that is pocking a back for an employee. As a result it might lead to any big mistake by the employee and service is also time consuming and customer has to suffer for this situation. May- be it would be the reason for employee’s de-motivation as well as the customer’s dissatisfaction.

IFIC Bank Ltd. should focus on their promotional activities.

They should also focus on the marketing aspects to let customers know about their products and offerings and more promotion should be given to attract new customer.

IFIC Bank Ltd. must develop electronic banking system to moderate the service. Technological advantage of a bank ensuring its competitive edge in the market place can only be achieved by efficient manpower. Electronic banking system also allows increased access to the financial system by its customers.

conclusion  

From the learning and experience point of view I can say that I really enjoyed my internship period in IFIC Bank Ltd. at Kawran bazaar Br. from the very first day. I am confident that this 3 three months internship program will definitely help me to realize my further career in the job market.

Performance analysis of a bank is not so sufficient to measure and express perfectly within this short time of my internship period. But it is a great opportunity for me to get used to with the operational environment of commercial banking of IFIC Bank. I have tried by soul to incorporate the necessary relevant information in my report.

Top management of IFIC should conduct a comprehensive study or survey on the branches’ performance, its management’s performance and the employees’ performance and their motivation as well. Few loyal committed customer bases, lack of modern and effective technology or facilities, not enough skilled employee in some sector, considering all of these very important factors. IFIC Bank should always try to improve their service level in every term. The marketing department should think freshly about their marketing objectives and practices. Rapid changes can quickly make yesterday’s wining strategies out of date. As a developing private bank in Bangladesh, IFIC Bank shouldn’t allow their clients to get dissatisfied with their service. They have their competitors who are actively striving to take the advantages in every side. During the course of my practical orientation I tried to learn the practical banking to relate it with my theoretical knowledge, what I have gathered from various courses.