Questionnaire

1. What do you think about the service quality of this Branch?

a. Excellent     b. Good      c. Fair     d. Poor

2. What do you think about the profit given to you?

a. Excellent     b. Good      c.  Fair      d.  Poor

3. What do you think about the ATM facilities?

a. Excellent   b.  Good       c.  Fair       d. poor

4.  What do you think about the Bank Investment facilities?  

a. Excellent    b.   Good     c.  Fair      d. Poor

5. What do you think about the Interior decoration of this branch?          

a. Excellent   b.  Good      c. Fair      d. Poor

6.   What do you think about the Bank relation with you?

a. Excellent    b.  Good       c.  Fair     d.   Poor

7.   What is the Bank Image to you?

a.    Excellent    b.  Good      c.  Fair    d.  Poor

8.   When you have a problem, how sincere the bank is in solving your problems.        

a.    Excellent    b.  Good      c.  Fair    d.  Poor

9. Rank your bank on the basis of its in time services (when it promises to do                                                                                                    so).

a.    Excellent    b.  Good      c.  Fair    d.  Poor

10. The willingness of this bank’s employees to help you.

a.    Excellent    b.  Good      c.  Fair    d.  Poor

11. You feel safe in your transactions with your bank.         

a.    Excellent    b.  Good      c.  Fair    d.  Poor

12. Individual attention gives on you by your bank

a.    Excellent    b.  Good      c.  Fair    d.  Poor

13. Understanding your specific needs by the employees of your bank.

a.    Excellent    b.  Good      c.  Fair    d.  Poor

.    14. Modern-looking and hi-tech equipments use of this bank.

a.    Excellent    b.  Good      c.  Fair    d.  Poor

15. How convenient Banking hours of your bank?

a.    Excellent    b.  Good      c.  Fair    d.  Poor

          Customer’s Name:

         A/C No                   :

         Signature:

          Date                       :