Analysis of Credit Card and Debit Card of National Bank Limited

The vital objective of this report is to analysis Credit Card and Debit Card of National Bank Limited. General objectives of this reports are to evaluate the performance of the bank, to apply theoretical knowledge in the practical field, to make a bridge between the theories and practical procedures of banking day-to-day operations, observe the working environment in commercial banks. Finally describe overall functioning of National Bank and to have some practical exposures that will be helpful for my future career.

Objective of the study:

The prime objective of this report is to achieve practical knowledge about the credit card & credit division business of National Bank Limited, specific objective are  as follows.

• To evaluate the performance of the bank.
• To apply theoretical knowledge in the practical field.
• To make a bridge between the theories and practical procedures of banking day-to-day operations.
• To gain practical knowledge by working in different desks of Mirpur Branch of National Bank.
• To observe the working environment in commercial banks.
• To study existing banker-customer relationship.
• To know the overall functioning of National Bank Ltd.
• To have some practical exposures that will be helpful for my future career.

Company profile:

National bank Ltd is the first and major private sector commercial bank in Bangladesh fully owned by the Bangladeshi Entrepreneurs. The Bank started its operation from 23^rd March 1983. As a result of the collective effects of the some eminent bankers, of failure in playing due to role in mobilizing small savings of the teeming millions and providing improved clients services to them in our country, the Government gave right decision to allow establishing banks I private sector. National Bank Limited was born as the first hundred percent Bangladeshi owned Bank in the private sector. From the very inception its is the firm determination of National Bank Limited to play a vital role in the national economy. We are determined to bring bank the long forgotten taste of banking services and flavors. We want to serve each one promptly and with a sense of dedication and dignity.

NBL prudently and boldly faced the challenges of various adverse situations prevailing in the post independence Bangladesh and has now established it self as one of the most successful bank of the country. People in all regions can easily avail of the services of NBL through its 76 branches spread all over the country. Besides, the bank has been smoothly conducting its overseas activities with utmost efficiency through its 358 correspondents in 67 countries of the world. NBL has drawing with 18 overseas exchange house including the gulf overseas exchange. In order to provide modern banking services to satisfy the demand of the country and the people, all branches of the bank have been brought under computer network. We are able to reach with lighting speed the hard-earned foreign exchanges of non-resident Bangladeshis to their near and dear ones at home through the world renewed Western union. The bank maints round the clock communication with the external world using the latest information technology services of SWIFT and REUTERS. In order to give improved and risk free banking services to the valuable clients, all arrangements for launching line banking are its final stage.

Since the very beginning the bank extended much emphasis on overseas operation and handled a sizeable quantum of homebound foreign remittance. The Bank established extensive drawing arrangement network with Banks and Exchange companies, located in important countries of the world. Expatriates Bangladeshi wage earners residing in those countries can now easily remit their hard earned money to the country with confidence safety and speed.

NBL has been able to create a special image at home and abroad by introducing different banking products in accordance with the expectations requirements of people of the country. NBL was the pioneer bank to allow back-to-back LC facility without any margin to the entrepreneurs of garment industry during the Eighties, thereby helping the industry thrive to its present position. This has not only contributed to enrich of the country’s foreign exchange reserves, but also opened employment opportunities for a large numbers of labor force of the country. As a pioneer in this sector, NBL’s name will remain in golden letters.

NBL has been the pioneer in promoting readymade garment industries and still is the single largest financier in this sector. In the early 80’s when garment industry in Bangladesh was experiencing a process of trial, the bank foresights the bright prospect of this sector and extend finance to the deserving and promising entrepreneurs. It provided them with financial support including market information and advice and today the garment sector constitutes about 66% of the total export of the country.

NBL is the first bank to introduce international Master Card in Bangladesh which has facilitated the users to get benefit to different facilities in home and abroad. NBL is the first among private sector banks which has set a uncommon precedence of extending fully supervised collateral agriculture credit in the brained area of Rajshahi district to help small farmers to grow.

The wise directions and guidance of a prudent and versatile Board of directors and concerted efforts of a team of well-qualified and professionally heightened executives and officials have brought an extraordinary distinctiveness for the bank. Above two thousand dedicated executives, offers and staffs’ working day and night to serve its customers satisfactororily. Through strong commitment base. The bank has introduced new products like Credit card. E-cash. The popularity of the bank has gained momentum with quick money transfer arrangement anywhere in world in association with Western Union’s U.S.A

National Bank has arrangement with Western Union Which over 130 years. In the year 20000 the Bank managed to procure foreign remittance to the tune of US$ 8.44 million dollar equivalent to TK 4662.10 million compared to TK 3989.20 million in the previous year indicating a growth of 16.96 % Banking is not only a profit oriented commercial institution but it has based and social commitment admitting this true NBL is going on with its diversified banking activities.

Organizational Structure and Department:

Organizational setup of the National bank Limited is consisting of three organizational domains. Firstly the central top management, which contains Board of Directors, Managing Director, Additional Managing Director and Deputy Managing director, Major responsibilities of this are to take central decision and transmit it to the second step. Secondly, Central executive level management, which contains executive vice president, senior vice president, vice president and Assistant vice president. Major responsibilities of this part are to supervise and control division/ department. Thirdly, branch operation management, which contains branch manager and other mid/ lower level management. Major responsibilities of this part are to the 76 branches of this bank and report to the Head office from time to time.

National Bank Foundation

NBL is a vibrant and promising bank. Its activities are not limited only to business and financial matters. Out of social responsibility, NBL has extended its support for expansion of educated in the country. With this objective, the National Bank Foundation was formed in 1989.

Sports and Cultural Activities

Since its inception, NBL has been playing a pioneering role in sponsoring sports and games in the country. NBL was the sponsor of Metropolis Football League and Senior Division Football League last year. Besides, NBL extended substantial patronization to Bangladesh Olympic Association and Bangladesh volleyball Federation in 2003.The Bank never hesitates to extend its helping hands to the people as in the days of crisis so also in the exuberant happy moments of cultural events.

Present trends of the bank:

 As a first generation private commercial bank of Bangladesh, National Bank Ltd. could do more for the development of nation’s economy. But it was not fully successful. This bank is also a victim of default culture. Bangladesh Bank declared this bank as a problem in 1997 for unlimited stuck-up loan. The bank could not declared dividend and opened branch in the year 1996 and 1997. Market value of shares was reduced to TK 65.25 for each TK 100 share in that time.

Under the direct supervision of Bangladesh Bank the situation of the bank was improved in the next two years..

Many new private commercial banks came to the banking sector. Competition has also been increased. These banks attached the market share of National bank Ltd. They have been taken employees of the bank by offering attractive salary. As a result overall performance of the bank again started to decrease.

Table-: The last five (2001-2005) years profit position of the bank is as follows:

(Tk in million)

There is an increasing trend of operating operation profit of the bank till the year 2000. But it was largely increased in the year 2005 . Then operating profit increasing in the year 2003. Te net profit before tax is also not steady.

The classified loan of the bank has increased to 42.94% in 2002 than 1998. The total amount of classified loan is tk 5592.51 million as on 1-12-2003 which is 25.13% of total loans and advances.

Table: The percentage of classified loan to advances (1998-2003) is shown in bellow: (Tk in million)

The bank could not recover its classified loans although it relieved from problem bank.

Capital & Reserve fund:

Authorized capital of the National Bank Ltd. is 1000.00 million and paid-up-capital is 51.63 cores which is increased from the preceding year compare to Tk 8.61 cores. Reserve fund is 134.59 cores as on 31-12-2004. The value of total equity of the year 2004 held by the bank stood 186.23core,which were 170.09 cores in 2003.

Bank’s Own share

National bank Ltd. started its January in 1983 with a paid-up-capital of Tk 4.40 core and 19 owner shareholders. At present, paid up capital of the bank has increased to 43.03 core which is casting a beginning impact in improving liquidity situation in the capital market. Till 31 December 2003, the bank has opened a total of 18,490 share portfolio accounts under its share customize to the baseline scenario, the rate of increase in the number of shareholders has been 48,784% while that of paid up capital stood at 936%.Under the above management system, we have issued a total of 127244 share certificates which has been playing a strong role in share transaction of capita market.

Project part

DEBIT CARD:

The common method of transfer fund is called debit card. This card is called cash card or asset card. This card is similar to prepaid mobile phone.

Objectives of debit card:

There are some objectives. Such as-

Revenue Generation: Debit card issuing bank increase their revenue by following points-

1. Merchant Discount
2. Interchange Fees
3. Card Fees
4. Interest on Credit Line

Cost Reduction: Using debit card bank reduced expenses. After using debit card paper documents such as file, voucher, letters etc expenses may also reduced which was so high prices.

Client Services: Debit card is used after native of cash, cheque. Other to carry a lot of money is so risky.

Merits:

The merits of using debit card are gives as bellows-

1. Any time Cash Converted: Anyone can easily converted cash with a short time.
2. Decrease of Risk: Debit card decrease risk. Because use of cash is not always safe.
3. No Chance of Damage: Cash and cheque are made of paper. So these are easily damaged. But the debit card is not easily damaged.
4. No Duplicacy: There is no chance of duplicacy in debit card.
5. Cash Equivalent: Instead of cash and cheque anyone can use debit card.
6. Carrying Facility: Anyone can easily carry the debit card instead of debit card.
7. Full Time Banking: Debit card holder enjoy full time banking.
8. No Need of Bank A/C: there is no need of bank account to become a debit card holder.

User of debit card:

Debit card is use alternative use of cash, cheque, credit card etc. The following classes of people use debit card-

1. Those who use banking services.
2. Those who use a lot of cheque.
3. Those who have earned lumsum revenue.
4. Traveler who travel all over the world.
5. Those who have a lot of assets.

Debit Card (National Bank):

National Bank issues debit card. Now, National Bank issues debit card which is called NBL power card. Before NBL had debit card, that was called ATM card. Power card is more flexible than ATM card.

Types:

The power card is three types:

Local Card: Local card will be valid in Bangladesh The amount of card is 1000 tk or multipliers. There is no upper limit. International Card: international card will be valid throughout the world except Bangladesh. The minimum amount is $500. the maximum amount is $1000 for SAARC and Myanmar and non-SAARC Countries $3000.

Dual Card: Dual card will be valid in Bangladesh and abroad.

Charge:

In first year there is no charge. After one year the charge will be 200tk per year. International or Dual Card- $15 or 1% of the prepaid amount but not exceeding $40.

Duplicate card or Pin Re-issue—Tk 200

Pre- Closure fee—Tk 200

Statement printing fee—25 per instance

Cash withdrawl fee

Within Bangladeh

From NBL ATM—No fee

From Q-Cash – Tk 10 per transaction

From other ATM—TK100 per transaction

Outside Bangladesh

2% or $2 which ever is higher

Limitations:

Some people are not interested to become a debit card holder. Because they are not mentally upgrade to use debit card. Otherwise, there also some reasons why they are not interested.

1. Lack of Information
2. Knowledge in Technology
3. Awareness
4. Advertisement
5. Mental Up gradation

Service of NBL power card:

1. Cash withdrawals
2. Cash deposits

Utility payments

1. Balance inquiries
2. Fund transfer
3. Mini Statement

Comparison: 

There are various types of card. Debit card has various name. In NBL Debit card is called Power Card. Other bank, Debit card is called ATM card. So, for comparision purpose we compare with ATM card.

Standard Chartered Bank

ATM in Standard Chartered Bank

Standard Chartered introduced their ATM service first in Bangladesh in 1994 with only one ATM at their Banani Branch. Now they have 23 ATM in whole Bangladesh.

They have ATM in their each branch. They also have offsite or Non branch location of ATM that is there is no branch of the bank but has ATM booth.

Out of 23ATM. Standard Chartered installed:

• 16 ATM in Dhaka
• 4 ATM in Chittagong
• 3 ATM in Sylhet

Cost Associate with ATM

Standard Chartered purchase ATM form NCR Company in installment. 50% of the total price is paid before installation of the machine and the rest 50% is paid after installation. ATM is insured against any destruction, malfunction etc.

Installation cost: The installation cost of an ATM is 2300 pound plus construction cost TK. 6 lakh.

Maintenance Cost: Yearly maintenance cost for an ATM is TK. 1.36 lakh.

Service of Standard Chartered ATM

Standard Chartered bank offers a variety of banking service through their ATM.

• Cash withdrawals
• Cash deposit
• Check deposit
• Utility payment
• Balance Inquiries
• Funds transfer
• Mini Statement
• Statement requests
• Check book Requisition

Managing Of ATM

An ATM team consisting of two persons is employed for the management of ATM service. In this team there is an ATM officer and the other is his assistant. In Chittagong and Sylhet there is also ATM team consisting of two persons who delivers  the day to day reports to the ATM officer in Dhaka.

The ATM team is responsible for the following function:

• Collection of Cash and Checks, and bring it to the Branch.
• Collecting ATM card, if retained and return it to the owner on the next working day.

Every day the team visits to all ATM booth and Check customers complaints and any problems associated with the machine.

 Standard Chartered Grind lays Bank

ATM in Standard Chartered Grind lays

Standard Chartered Grind lays ( former ANZ Grind lays) started their ATM services for their customers from June 1998. Now their total number of ATM booths overall Bangladesh is 14. They also have ATM at the off-site location of Branch as well as ATM in Branches.

ATM at the off-site location is that there is no branch of the bank but has ATM booth. Out of 14 ATMs Standard Chartered Grind lays installed:

• 10 ATMs in Dhaka
• 2 ATMs in Chittagong
• 1 ATM in khulna
• 1 ATM in Bogra

Standard Chartered Grind lays ATM card will enable one person to operate his/her Current or Savings account 24 hours a day, no matter where his or her account is maintained. It can be used through their network of Automated Teller Machines.

ATM in the branches: out of 14 ATMs of Standard Chartered Grind lays nine ATM located at the branches as mention following table:

Non Branch ATM

The rest five ATMs booth of Standard Chartered Grind lays Bank are non branch ATM booths. These Off-site locations of these ATM of this Bank are:

• One ATM at Shamoli
• One ATM at Mirpur
• One ATM at Johnson road
• One ATM at Uttara, and
• Another One ATM at Nasirabad, Chittagong.

Facilities of ATM of Standard Chartered Grind lays

Standard Chartered Grind lays ATM card Provide one person with a range of Banking services, some of the primary facilities being:

• Cash withdrawals
• Balance inquires
• Accounts transfer
• Statement requests
• Changing the PIN

Hongkong and Shaghai Banking Corporation Limited

ATM in HSBC

HSBC started their ATM services for their customers from November 2000. Now their total number of ATM booths overall Bangladesh is 11. They also have ATM at the off-site location of branch as well as ATM in Branches.

Out of 9 ATMs, HSBC installed

• 8 ATMs in Dhaka3 ATMs in Chittagong

ATM in the Branches: Out of 11ATMs of 4 ATMs booths located at the following branches as mention in the following table:

 Services of ATM of HSBC

• Cash withdrawal
• Cash/check Deposit
• Balance Inquiries
• Funds Transfer
• Mini statement
• Statement requests
• Check book Requisition
• Mail Deposit
• PIN Change

American Express Bank (AMEX)

ATM in American Express Bank

AMEX started their ATM services for their customers from December 2000. Now their total number of ATM booths overall Bangladeshis 6. All of the ATMs of AMEX banks are operated by related branch because every ATM is related to a Branch, that means every ATM of this Bank is installed with any Branch of this Bank.

Out of 6 ATMs, AMEX Banks installed:

• 4ATMs in Dhaka
• 2 ATMs in Chittagong

Locations of ATM: 6 ATM booths of AMEX bank are located at the following branches as mention in the Table.

Customer Requirements

A person who is the customer of the bank has a regular banking relation with any of the Branch inside Bangladesh can become an ATM Card holder of AMEX. Here also he/she has to maintain an account with a Branch of this Bank. Normally when a person opens an account to this Bank he/she is given an ATM Card with which he/she can get ATM services from any of the branch inside the Bangladesh.

Services of ATM of AMEX

A client of the bank can get a large number of important banking services with the ATM Card of American Express Bank. Most of the customers of this Bank go to the ATM booth to get the following services:

• Cash withdrawal
• Cash Deposit
• Balance inquiry
• For the Statement of the Balance
• PIN Change

They do not offer any credit card services to the customers of our country and for these customers do not get any facility to get ATM service by inserting credit card into the ATM.

Joint ATM operation of Nine Bangladeshi Private Banks.

E-cash ATM has introduced a new era in banking services. First of its kind in Bangladesh. Nine Bangladeshi bank jointly ATM operation 9^th October,2001. E-cash ATMs provide multiple banks a network to allow their customers to conduct banking transaction and pay utility bills 24 hours a day. It’s a great pleasure for Bangladesh. It’s a boast of Bangladesh. Some local private bank to keep abreast of the times with global world. E-cash ATM has to many advantage such as:

Convenient

Life is busy. Time are difficult to catch up with. Reaching the Bank within the Banking hour to withdraw cash or pay utility bills has always been a worry. That’s not all, when cash was required for an emergency or on a holiday or after Banking hours.there was no choice but to wait until the bank opened the next day. No more worries. E-cash give you access to you account any time of the day whether it’s holiday or after banking hours.

Secure

E-cash is fully secured. E-cash card holder can only carry out transactions on E-cash ATMs with Personal Identification Number (PIN). The PIN is your secret coad to access your account. It should be memorized as soon as you have received it and then destroyed without keeping any record. If you have a doubt that your PIN then and then apply for a new PIN immediately.

Reliable

E-cash ATM network is backed by state of the art technology. Our network personal are available round the clock to provide you with any assistance you require. If you have lost your Card, to prevent unauthorized transactions. You may report it to the Network Hotline immediately.

The name of nine Bank are:

Service of ATM of nine Banks

One customer can get a large number of Banking Services from this joint ATM operation. The main service that will be provided to customers are:

• Cash withdrawal
• Statement of Balance
• Balance inquiry
• Utilities

Facilities of WASA, DESA, BTTB, bill payment

Payment of mobile phone bill Grameen Phone, Sheba, Aktell & City Cell

Cash Deposit (under processing)

CREDIT CARD

The popular process of Electronic Banking is called Credit Card. In spite debit balance, customers use the debit card. Generally to pay the service and to withdraw cash, credit cards are used.

History:

In 1951 Franklin first introduced the credit card. In the end of 1951, Bank of America introduced chase Manhattan and Marine Midland Trust, Charge Card. Bank of America acquired popularity of “Bank Amari Card” with the help of Bunch Network. The popular credit cards are: VISA, Master Card, American Express, and Gold Card etc.

Objectives of Credit Card:

1. cost reduction
2. electronic banking
3. client services

Merits:

The merits of using credit card are gives as bellows-

1. Any time Cash Converted: Anyone can easily converted cash with a short time.
2. Decrease of Risk: Credit card decrease risk. Because use of cash is not always safe.
3. No Chance of Damage: Cash and cheque are made of paper. So these are easily damaged. But the credit card is not easily damaged.
4. No Duplicacy: There is no chance of duplicacy in credit card.
5. Cash Equivalent: Instead of cash and cheque anyone can use credit card.
6. Carrying Facility: Anyone can easily carry the credit card instead of cash.
7. Full Time Banking: Credbit card holder enjoy full time banking.
8. No Need of Bank A/C: there is no need of bank account to become a credit card holder.

User of Credit Card:

Normally a person whose monthly income is over 10000 can be a credit card holder. We know, there are three classes in society.

1. Upper class
2. Middle class
3. Lower class

Again, middle class is divided into two categories.

1. Upper middle class
2. Lower middle class

The income condition is not same in every class. In normal sense, upper class and upper middle class use the credit card.

On the other hand, the user of the people may determining by the following points:

• those who use banking services.
• those who have earned a lot of revenue.
• travelers who travel all over the world.
• those who have a lot of assets.

Limitations:

In spite of some advantages, the credit card has some limitations. The limitations are given bellows –

1. Knowledge in Techonology- All men are not educated. So they have lack knowledge in technology
2. Lack of Information- Information is important thing to inform something. If information is not supplied properly, its quite impossible to aware of the product
3. Pay in more-  Generally Credit Cardholder pay in more in more. Because shopkeepers’ thinks they don’t get cash immediately that’s why they determine high price.
4. Security-  Security is an important factor. That’s why the Cardholder deposit cash, share, Treasury bond, cash equivalent or open a FDR account.
5. TIN-  To collect in perspective Bangladesh point of view is so difficult. In spite of willingness men are not interested to become Cardholder.
6. Booth- ATM or Q-Cash booth is not sufficient. Otherwise there are some city or town where booth is not available.

Consideration of Credit Card Issue- the consideration topics are given as bellows

1. Authorization
2. Billing and Processing
3. Card Issuance

Process of use of Credit Card:

National Bank Limited offers the cardholder 15 to 45 days credit facilities. For the proper billing the bank divided the cardholder into three cycles. These are 0 cycle, 3 cycle and 5cycle. In 0 cycle hill are prepare and send to the cardholder 1^st day or every month and last date of payment is 15^th day of the month. In 3cycle bill are prepare and send to the cardholder 3rd day of every month and last date of payment is 18^th day of the month. In 5cycle bill are prepare and send to the cardholder 5^th day of every month and last date of payment is 20^th day of the month. The cardholder can pay the bill any branch of the National Bank. If any cardholder fails to pay the bill within the last date then he/she must pay 2% monthly interest and his/her card stop automatically.  But if the cardholder pay minimum bill (10% of the bill) then he/she must pay the interest on the balancing amount and can use the card as usual. On the other hand, if the card holder withdraws any cash amount from the ATM booth (maximum limit is 20% of card limit) a monthly charge of 2.5% is to be charged from the date of withdraw. In that case the cardholder will not get the 45 days credit payment facility.

Necessary Legal Framework:

At present, all cards are going to duplicate. Otherwise, the cheating matter increase with the use of credit card. Recently we watched the credit card duplicacy in Bangladesh. So, to protect interest the customer, merchant and bank the necessary legal act must be prepared and implemented. Central Bank can play great role to implement the act.

Credit Card (National Bank)

Types:

The credit card is called Master Card or VISA. Generally Master Card is divided into two categories.

1. Local Card
2. Gold
3. Silver

International Card

1. Gold
2. Silver

Requirements:

At first the cardholder fill up the application form. Then he/she submit same documents. The documents are given as follows-

1. TIN (Tax Identity Number)
2. Two copy photographs
3. Photocopy of International Passport

Charge:

The charge is an important factor. The charge depends on the type of card. Charges are given below-

Local – local card is used in Bangladesh and charges are

Gold   – 2000tk + 15%vat

Silver  – 1200tk + 15%vat

International Card-

International Card is used all over the world. The international card is also two types

1. International Card (Gold)
2. International Card (Silver)

The charge of international card is given as follows

1. Gold – $35+15% vat
2. Silver -$70+15% vat

Cash Withdraw –

Cash Withdraw is an important factor. The cash withdraw amount is given below

At a time cash withdraw 50% or per installment 5000 tk which ever is maximum that is granted.

Service  –

The service of credit card are given as follows

1. Deposit
2. Fund Transfer
3. Utility Payment
4. Purchasing
5. Shopping
6. Credit Facilities

Credit Card (Standard Charted Bank)

There are some foreign banks in Bangladesh. Among the banks Standard Charted Bank is one them. Standard Charted Bank is the pioneer to introduce credit card in Bangladesh.

The charge and other relevant information of Standard Chartered Bank are given as follows  –

Local Card  –

Local Card is two types

1. Gold – 3000tk +500tk vat
2. Silver – 1500tk + 250tk vat

International Card-

International Card is also two types

1. Gold – $80
2. Silver -$160

Cash Withdraw 

At a time Cash withdraw 50% or per instilment 20000 tk which ever is maximum that is granted.

Security

The security of local card and international card is not same. Depend on security the bank satisfies insurance coverage, when a credit cardholder face accident. The insurance coverage local and international are different.

Comparison between NBL and Standard Charted Bank

The process and system of credit card of NBL and Standard Charted Bank are same. But the charge and other relevant cost are not same. The charge of Standard Charted Bank is higher than NBL. Moreover the credit card is more popular than NBL credit card. Because there are some reasons. The reasons are given as bellows

1. Goodwill
2. Internationl Recognation
3. Markesting
4. Comfort on banking facilities
5. Rely on bank

Conclusion:

National bank Ltd. has established goodwill through innovative products and services. It has many problems but is followed very sincerely the rules, regulations and advice of Bangladesh bank during the last ten years. Technological development have opened up a new dimension in the development creative products, efficient services and customer satisfaction. National Bank Ltd. must cope with this technological advancement to retain its present status. Many new generation private commercial banks have already introduced On-line banking. But National Bank Ltd. Could not established it till now. The bank must take initiative to established on-line banking.

The bank has an experienced and educated managing Director. The other directors of the bank are also young and educated. Their innovative idea will help to create new opportunities for the bank. But their creative ideas could not be implemented if the attitude of the employees is not changed. The executives,  officers and staffs must be  trained to changed their negative attitude towards new concept of banking.

During the 12 weeks internship program at almost all the desk have been observed more or less. Gaining knowledge of practical banking and to compare this practical knowledge with theoretical knowledge. Though all departments and sections are covered in the internship program, it is not possible to go to the depth or each activities of division because of time limitation. So, objectives of this internship program have not been fulfilled with complete satisfaction. However, highest effort has been given to achieve the objectives the internship program.