The main objective of this report is discuss about the GrameenPhone operation and sites maintenance process and how they can work on the department. Report’s overall total concern on the site maintain and optimization of GrameenPhone as well as the customer satisfaction of the GrameenPhone network. In order to maintain its number one position in the market, it is imperative that GP focus on the people who matter most to the companies- the people. Now the various dealers, distributors, outlets, and/or agents are GP’s representatives to the people.