SBL Regular Deposit Programme ( SRDP ) 

* If any monthly installment remains unpaid for 5 (five) consecutive months, the account will be closed automatically and the account will be settled as detailed below:-

If failure to pay monthly installment on due dates he/she will pay penalty of Tk. 20/-(Twenty) next subsequent installment.

Monthly Installment, Tenure and Maturity Value will be as per following Schedule:-

SBL Regular Income Programme ( SRIP )

1. SBL Regular Income Program is an income program, which helps you to earn a monthly fixed
amount on your deposits at SBL for period of 3 years.

2. Deposit of Tk. 50,000/- (Fifty Thousand) and multiples thereof but maximum limit of
Tk. 25,00,000/- (Taka Twenty Five Lac) at a time and depositor will earn 36 equal monthly profit.

Depositor can earn money due date as per following schedule:-

N. P : This schedule changeable.

SBL Double Income Plus ( DI+ ) Programme

1. Deposit of Tk. 10,000/- (Ten Thousand) and multiples thereof will be acceptable under this program.

2. A specially designed receipt shall be issued for the deposit under this program.

3. The instrument shall be issued for 6 years.

4. At maturity after 6 years the depositor will be get double plus (DI+).

5. If any depositor intends to withdraw his deposit before maturity, the following rules will apply :-

No benefit including interest/profit shall be allowed for pre-mature encashment within 1 (one)year.

If the accounts/deposits are closed/en-cashed after 1 (one) year of its opening interest shall be allowed on the deposit at prevailing FDR Interest Rate.

6. The instrument will be acceptable as collateral security against any investment subject to registering lien with the issuing Branch.

7. In case of instrument get lost, the procedure for the issuance of a duplicate receipt will be the same as applicable in case of loss of FDR.

SBL 5 ( Five ) Lacs Savings Scheme 

1. Any body can open this scheme by Deposited Tk.5,000/-(five thousand) only per Month.

2. The tenure of the scheme is 6 (six) years.

3. After Six Years Depositor will get Tk. 5,20,000/-.

4. If failure to pay monthly installment on due dates he/she will pay penalty of Tk. 20/-(twenty) on
next subsequent installment.

5. In case of premature close of the account the account holder will get savings rate interest but not
interest less than 6 (six) months.

6. If 4 (four) consecutive monthly installment unpaid the account will be closed automatically.

SBL 10 ( Ten ) Lacs Savings Scheme

1. Any body can open this scheme by deposited Tk. 4,500/- (four thousand five hundred) only per
month.

2. This scheme tenure 10 (Ten) years.

3. After 10 (Ten) years depositor will get Tk. 10,00,000/.

4. If failure to pay monthly installment on due dates he/she will pay penalty of Tk. 20/- (twenty) next
subsequent installment.

5. In case of premature close of the account the account holder will get saving rate interest but not
interest less than 6 (six) months.

6. If 4 (four) consecutive monthly installment unpaid the account will be closed automatically.

SBL Lakhapoti Plus ( SLP+ ) Programms

1. The depositor will have the option to choose any installment size at the time of opening of the
account and will not be allowed change the size of installment afterwards.

2. In case of premature closing of the account minimum after 1 (one) year completion, the
account holder will get Saving Rate of Interest only. But no interest will be paid before 1 (one)
year completion of continued payment.

3. In case of premature close of the account the account holder will get savings rate
interest but not interest less than 6 (six) months.

4. If any client fails to pay monthly installment on due dates in maximum 4 (four) months he/she will
pay penalty of Tk. 20/- (Twenty) per month to the next subsequent installment.

5. If any client fails to pay 4 (four) consecutive monthly installments the account will be closed
automatically.

Monthly Installment, Tenure and Maturity Value will be as per following Schedule :

Consumer Credit Scheme

Lending rate has been shown in the following table where fixed rate (Bangladesh bank instructed rate) and mid-rate are given. Bank may re-fix ±1.50 over the mid rate considering the risk involvement. These rates are effective from January 01, 2010.

1.00% additional interest rate will be charged for default in payment/ adjustment. All other charges, commissions and fees shall remain unchanged.

1.00% additional interest rate will be charged for default in payment/ adjustment. All other charges, commissions and fees shall remain unchanged.

HouseBuilding Loan:

Lending rate has been shown in the following table where fixed rate (Bangladesh bank instructed rate) and mid-rate are given. Bank may re-fix ±1.50 over the mid rate considering the risk involvement. These rates are effective from January 01, 2010.

1.00% additional interest rate will be charged for default in payment/ adjustment. All other charges, commissions and fees shall remain unchanged.

Fees & Charges for VISA Credit Card (Gold Card) of Standard Bank Ltd.

SPECIAL NOTE:

1. FOR OUR OWN EMPLOYEES AND OTHER BANKERS, ANNUAL/RENEWAL FEE IS 50% OF THE PRESCRIBED AMOUNT.
2. FOR OUR OWN EMPLOYEES, LIMIT IS TWICE OF NET SALARY.
3. FOR CLIENTS, LIMIT DEPENDS ON BRANCH MANAGER’S RECOMMANDATION AND CREDIT COMMITTEE’S ASSESSMENT.
4. 15% VAT SHOULD BE APPLICABLE ON ANNUAL/RENEWAL FEE AND CASH ADVANCE FEE.

Loan scheme

General loan scheme

• Consumer credit scheme
• House building loan
• Export credit
• Cash credit
• Term loan
• Car loan
• Home loan

GENERAL BANKING OF SBL

During my internee I have observed different banking activities which lead the banking transaction smoothly, they are as follows:

• Dispatch
• Accounts opening (savings, current, Term deposit, and SRDP)
• Cheque clearing
• Accounts
• Dispatch: The main function of dispatch division is dispatching all types of documents such as OBC, LBC (local bill clearing), IBC, DD (Demand Draft), , and has to prepare different types credit & debit voucher to maintain the banking transaction. I had to receive every type of letter and documents and had to maintain a register book in SBL

Dispatching division maintain two types of mail, they are as follows;

• In ward mail
• Out ward mail

Inward mail

In ward mail describe if any letter comes from outside then that letter has to be registered, and the processing has given bellow:

• Put receive seal on that letter
• Put a serial number
• Put the serial number in the register book with a brief particular so that manager can easily mark.

Out ward mail

When it is necessary to dispatch any types of letter or document, we had to follow the rules given bellow:

• Put serial number
• Write the particulars in out ward register book.

Out ward register done in three ways:

• By courier service (locally)
• DHL/Fed ex
• Register post

Monthly savings scheme

Monthly savings scheme is basically very help full for students or limited money earning people.

Documents requirements for MSS:

• Two copies of passport size photos
• Nominee photo with address
• An introducer who exist in SBL
• National ID card or chairmen certificate or word commissioner certificate

Fixed term deposit account

Fixed term deposit application form has been used both for application form and as a credit voucher for the bank. In the case of FDR it is clearly mention that when this amount will be withdrawn, the account holder will receive principle amount plus interest. FDR account holder gets a FDR slip that is provided by the SBL officer. FDR slip contains name of the account holder, deposited amount, interest rate, and time of maturity by which a banker or officer can identify the claimer.

CASH SECTION

Cash department is the most vital and sensitive organ of the branch as it deals with all kinds of opening cash Standard Bank are transferred to the cash officers from the cash vault. Net cash transactions. This department starts the day with cash in vault. Each day some cash that is figure of this cash receipts and payments are added to the opening cash standard Bank. The figure is called closing Standard Bank. This closing Standard Banka is then added to the vault. And this is the final cash standard Bank figure for thebank at the end of any particular day. Cash department in the Standard Bank, FederationBranch is authorized dealer of foreign currency, so it can deal with buying and selling of foreign currency.

Functions of Cash Department

Cash Payment

Cash payment is made only against cheque. This is the unique function of the banking system which is known as “payment on demand”. It makes payment only against its printed valid Cheque

Cash Receipt

It receives deposits from the depositors in form of cash. So it is the “mobilization unit” of the banking system. It collects money only its receipts forms

Cash payment or Cheque cancellation process

Books maintained by this section

In book 1 and book 5, notes and currency are recorded by mentioning their denominations and number of each denomination. Same set of these books is maintained separately for both local and foreign currency.

ACCOUNT OPENING

This section opens accounts. Selection of customer is very important for the bank because banks success and failure largely depends on their customers. If customer is bad, they may create fraud and forgery by their account with bank and thus destroy goodwill of banks.

There are different types of accounts

• Current account (CD)
• Savings account (SB)
• Monthly savings account (MSS)
• Term deposit account (FDR)
• Short term account (STD)
• Special deposit scheme (SDS)

Current account (CD)

A current account holder can easily deposit or withdraw his or her money any time within the banking hour without any restriction.

Current account can be divided into four types, such as;

• Individual current account
• Proprietary current account
• Current partnership account
• Current account for limited companies

Following resources are necessary to open an account:

• Two copies passport size photos
• An introducer, who have an account in SBL, Banani Branch
• National ID card or word commissioner certificate or chairman certificate
• Nominee photos and he or she has to be more then 18 years old
• Sources of earnings

Proprietor current account:

• Trade license
• TIN number
• An introducer
• Seal of the applicant
• National ID card or word commissioner certificate or chairman certificate

Current partnership account:

• Partnership agreement
• Trade license
• An introducer, who have an account in SBL, Banani Branch
• National ID card or word commissioner certificate or chairman certificate

Current account for limited company:

• Memorandum and articles of association of the company
• Power of attorney
• Resolution of the board of director

Following documents which is certified by the chairman of the company:

• List of the directors
• Certificate of commencement of business
• Certificate of incorporation

Savings account

There are a few restrictions in savings account, a savings account holder can cash his money two times in a week. Savings account has to be open within the first 10 days of any month. Savings account can be open by individual, joint or club, society, association, etc.

Requirements for opening an individual savings account:

• Two copies passport size photos
• An introducer, who have an account in SBL, Banani Branch
• National ID card or word commissioner certificate or chairman certificate
• TIN number
• Name of the nominee

Requirements for opening a joint savings account:

• Two copies passport size photos(both parties)
• Amount could be  received by both signature or any party can withdraw money
• An introducer, who have an account in SBL, Banani Branch
• National ID card or word commissioner certificate or chairman certificate

Some rules if savings account:

• Account opening money at least TK 500
• If the account holder wants to close the account, he or she has to pay 100tk as a service charge.
• Savings account interest rate is 6%
• Depositors cannot withdraw money more than  two times in a week

So, this section takes extreme caution in selecting its customer base.

Accounts opening process

CHEQUE CLEARING

This section receives all kinds of Cheques in favor of the client for clearing as the part of their banking service. After receiving the Cheque it is necessary to endorse it and cross it specially.

Basically the Cheques for clearing are of following types:

Survey Questionnaire

Survey Questionnaire on

“Marketing Approaches Analysis of General Banking of SBL”

Profession:

1. What kinds of account open in “Khulna Branch”?

• Savings A/C
• Current A/C
• STD
• FDR
• Others

2. Which factors influenced you most to open an account here in this branch?

• Because of its proper service
• Matched with any exception
• Reliable management
• Near from located area
• Others

3. Which Kinds of services you preferred in Standard Bank Ltd?

• Fully technology based service
• Mixture(technology and mixture)

4. Do you get the proper official behavior as promised?

• Helpful
• Not helpful

5. Do you think today’s customer service is much better rather than past?

• Much better
• Remain unchanged

6. Which scheme you like most?

• SRDP
• SRIP
• DI+

7. Do you familiarity about online banking services?

• Good knowledge
• No knowledge

8. If yes, then what are reasons behind for using online technology in The Standard Bank Ltd?

• Quick service and better performance
• Just quick service

9. Do you have maintained transaction with any other bank?

• Transaction with other banks
• Don’t transaction with other banks

10.What type of factors behind for maintaining account or transaction with other banks?

• Don’t get better facilities
• Other bank official help to open account

11. Would you like to share your experiences, ideas, suggestions and comments about the improvement of the Standard Bank Limited, which will help them to serve you better?

Research Finding:

Account Opening:

According to the research, the majority groups of customers are operating their account more than one years in Standard Bank Ltd. interesting point is that among 35 customers, 13(37.14%) customer of them maintain savings account in the bank, 10(28.57%) customers have current account and 4(11.42%) customers have STD account, 6(17.42%) maintain FDR account, 2(5.71%) customer of them maintain others account in the standard bank ltd.

Reason behind Opening an Account

In this part 45.71% customers told that it proper service was the main reason behind opening an account in The Standard Bank Ltd Khulna branch. On the other hand 25.71% said that location was the other factor to open an account here in this branch.8.71% customer matched with any exception and 20% have other reason.

Different Kinds of Services:

57.14% of the customers preferred fully technology based service in The Standard Bank. On the other hand, rest of the customers preferred mixture(technology & mixture)services in the bank.

The Behavior of the SBL officials:

97.14% of the customers said that the officials are helpful as well as behave better with them in Standard Bank. On the other hand only one customer said that bank official’s behavior is hot helpful.

Compare Today’s Service of SBL with The Past:

Most customers opined that they are much better satisfied towards today’s service of the Standard Bank Ltd. Rather than the past.17.14% customers said that the customer service department remains unchanged if they compare today’s service from the past.

Different Schemes:

Majority group of customers (42.85%) opined that they like SBL double income plus (DI+) schemes most.28.57% customers like SBL regular deposit programme (SRDP) and rest of the customer like SBL regular income programme (SRIP).

Online Banking Service:

Most customers (62.85%) opined that they have a good knowledge about online banking service.

On the other hand 37.14% of the customers don’t have any idea about online banking

Reason Behind for using online Technology in SBL:

60% opined that quick service and better performance are the main reason behind using online technology in SBL. On the other hand 40% customers said that they would get quick service by online technology.

Transaction with any other bank

Majority group of clients (82.85%) mentioned that they maintain account or transaction with other bank. On the other hand 17.14% customers don’t have any transaction with any other bank.

Reasons behind for maintaining account or transaction with other banks:

85.71% customers said that they do not get better and quick service from The SBL because there have not sufficient ATM card service and many other facilities in The SBL. For these reason they opened account in other bank. On the other hand 17.14% customer told that relation with bank officials helps them to open account in other bank.

Some ways for improvement of The Standard Bank Limited:

Somebody suggested that ATM card service which would provide 24 hours banking facilities ti the customers.

Somebody opined that The standard Bank should improve the internal structure.

Somebody instructed that by introducing attractive credit & savings scheme The standard Bank could increase their customer.

Only one customer pined that The Standard Bank should increase the qualification of their employees.

Research Analysis:

• According to the research, most of the customers are happy and gratify by operating their account in The Standard Bank Ltd. Because most customers are maintaining their account more than one year.
• Though the world is being globalize and competitive, so in future to stand in a position they should bring online banking services because majority customers have good knowledge about it and they will be happy by getting this services.

• Most of the customers are hoping online banking will provide better services to them. Also it will become quicker services and affiliation with foreign banks as well as furnish the banking service with technology.
• The Standard Bank Ltd is becoming smarter. Clients can take encash cheque or deposit money in between 5 to 10 minutes whereas they are satisfied towards customer service department.
• Customer mentioned that the present level of customer service department is doing very good because customers reflection tells that they are much better satisfied towards today’s service of The Standard Bank Ltd rather than the past.
• Customers prefer technology based service rather than mixture service. Because they think they will get quicker and better services from technology based service.
• Almost all customers maintain account or transaction with other bank. Because ATM card service mainly influence them to open account in other bank. For this reason, The Standard Bank Ltd should start ATM card service to compete with other bank.
• Through customer service department is first impression of the bank, so management division should be more careful about their improvement. They should improve their internal structure first whereas they can be more motivated and systematic to take any positive further decisions.

Recommendation:

Some necessary recommendations for HR Dept. of Standard Bank Ltd are given bellow:

The Bank should always concern about the world’s latest human resource management Practices. HR officers should be sent to abroad for participating in training courses, seminars and workshops.

To retain and attract quality employees the bank should always try to follow competitive strategy in case of employee benefits, working conditions, and other motivational approaches.  The higher authority of the bank should always try to make a fair evaluation of employees’ performance. They should develop the procedures of evaluation each and every year in accordance with the demand.

Conclusion:

The bank can also start campus recruiting that could bring a yield of highly educated graduates for the entry-level the organization could arrange seminars in the top business schools across our country. Also the company should facilitate online Curriculum Vitae-posting system that is very much effective practice used by the top business organizations over the world. The higher authority of the bank should always concern about the fairness of recruitment and selection. Without having efficient, energetic, enthusiastic people an organization can’t achieve its ultimate goal. A good placement can’t be without having good employee. The human resource department should place the right people in the right position. For this reason they first attempt to find out the human need of the bank in various department, different branches and different positions. The HR division should always careful in constructing different work group.