In the field of communication, there are two distinct types of communication: oral and written. Written communication is the process by which messages or information are exchanged or communicated between sender and receiver in written form. Oral communication, on the other hand, is the process of communication in which messages or information are exchanged or communicated between sender and receiver via word of mouth.
In some cases, an oral method is found to be appropriate, whereas, in others, a written method is required. It is determined by the organization’s nature, size, and needs.
The following discussions will support that which one is more acceptable –
(1) Immediate Response: If an immediate response from the receiver is expected, oral communication can be effective.
(2) Employee count: When the employee count is low, the sender of the message can communicate directly with all employees. It will also take less time. Oral communication is more effective in this situation.
(3) The Importance of Time: Time is essential in all situations and at all times. Written communication usually takes longer. So, when we need to communicate quickly, we can use oral communication.
(4) Labor-Management Relationship: If there is a disagreement between labor and management, it can be resolved through oral communication.
(5) Nature of the Recipient: If our recipient is illiterate, we should use oral communication because written communication is useless in that situation.
(6) Subject Matter: When the subject is very important, such as policy, programs, procedures, and instruction, written communication should be used.
(7) Distance: It is easier to communicate verbally if the sender and receiver are close to each other. However, if both parties live in different locations, written communication will be more effective.
(8) Use as Evidence: Written communication can be used as evidence for future reference or as legal evidence. Oral communication, on the other hand, cannot be used as legal evidence.
(9) Direct relationship: Oral communication is ideal for developing intimacy or a relationship between two people. Written communication, on the other hand, is not as effective as oral communication in establishing a relationship.
The written word frequently takes the place of the spoken word. When they receive an e-mail or a letter, people frequently say, “It was good to hear from you,” even though they did not hear the message, but rather read it. Even so, if they are familiar with you, they may be able to mentally “hear” your voice in your written words. Writing a message to a friend or coworker can feel as natural as speaking with them. However, when we are asked to write something, we often feel anxious and regard writing as a more difficult, exacting process than talking.
The preceding discussion makes it clear that the need for oral or written communication is dependent on specific situations or circumstances. Because no single method of communication can fulfill all of the requirements, the use of both methods is recommended.
