Date: dd/mm/yy
To
customer name…
Address…..
From
Company name…
Address…
Dear Sir/Madam,
With due respect to state that, we are sorry to hear that you have been experiencing problems with your new product…..(name of product or specific name……).
While we do ask that our customers contact their dealer any time a problem, we know that, in your case, it his can be impossible. Therefore, if you can carefully package the system in its original carton as well as send it to people, our “supervisor” will carry it through also find out to determine the source of the difficulty.
If the problem turns out to be a minor adjustment, we shall make the repair and you’ll want to return the (product) for your requirements within fifteen days. If our determination is which the unit is defective, we will send you an immediate replacement of the product.
Again, we are sorry that you experienced this difficulty and would like to thank you for your patience and for purchasing our (product name).
Sincerely yours,
Name…
Company name…
Address…..
