Internship Report on Credit Management of Banks

The main focus of this report is to get a full knowledge about Credit Management of Banks here focuses on NCC Bank. Report analysis also includes Credit appraisal system of NCC Bank Limited and procedure for different credit facilities. Describe portfolio (of Loan or advances) management of NCC Bank Limited and organization structures and responsibilities of management. The overall report discusses on to get an overall idea about the performance of NCC Bank Ltd.

Objective of the Report

The study has been undertaken with the following objectives:

• To analysis the pros and cons of the conventional ideas about credit operation of a Bank.
• To have better orientation on credit management activities especially credit policy and practices, credit appraisal, credit processing steps, credit management, financing in various sector and recovery, loan classification method and practices of National Credit and Commerce Bank Ltd(NCCBL).
• To get an overall idea about the performance of NCC Bank Ltd.
• To fulfill the requirement of the internship program under BBA program.

Scope of the Report

The study would focus on the following areas of NCC Bank Limited.

• Credit appraisal system of NCC Bank Limited.
• Procedure for different credit facilities.
• Portfolio (of Loan or advances) management of NCC Bank Limited.
• Organization structures and responsibilities of management.

Each of the above areas would be critically analyzed in order to determine the efficiency of NCC bank’s Credit appraisal and Management system.

METHODOLOGY

Primary sources:

The primary data in this report mainly includes surveying the different departments of the Bank. It includes -• Scheduled survey

• Observation while working in different desks
• Informal discussion with professionals

Secondary sources:

Secondary sources are the permanent and printed sources of information. These are:

• Annual reports of NCCBL
• Desk report of the related department
• Brochures of National Credit and Commerce Bank limited

History of National Credit and Commerce Bank Limited (NCCBL):

National Credit and Commerce Bank Ltd., popularly known as NCC Bank Ltd. Started banking operations on 17 May 1993 with an authorized capital of Tk 750 million divided into 7.5 million ordinary shares of Tk 100 each and paid up capital of Tk 195 million. The paid up capital was enhanced to Tk 390 million in 2000. NCCBL is the restructured form of the first investment company in the country, the National Credit Limited (NCL), which started the business with a paid up capital of Tk 50 million and survived 8 years before its normal operations were suspended. Now NCCBL has completed long 17 years of journey which is a total success story all the way. During its long operation, the Bank could make its presence felt at the national level by undertaking and exploring new fields of investment where no Bank or Financial Institution has invested before. 23-member board of directors, including the chairman and a vice-chairman, oversees the affairs of the bank. The managing director is its chief executive. Now the bank had 58 branches. The registered head office of the bank is in the capital city of Bangladesh, Dhaka.

Objective of the Company

The main objective is to maximize profit through customer satisfaction which very much reflects idea of marketing concept. NCCBL has been ensuring maximum profit by providing best and improved customer service along with other corporate object mentioned below:

• To deliver the highest quality services and performances in order that customers choose them first.
• To maintain the high standard of corporate and business ethics.
• To be the most efficient bank in terms of technology application.
• To achieve and sustain the domestic leading market position in both customer and corporate banking sector.
• To contribute towards the formation of national capital
• To strive for good profit and sound growth.
• To value and respect the customers and maintain harmonious banker-customerrelationship.

Management Information System

From the very beginning of its inception in 1985 NCC Bank has been giving great importance on the availability and use of better-quality technology. It entered the era of online processing since 2003. New kind of software is being introduced in the bank enabling NCC bank to provide services worldwide within shortest possible time.

Correspondent Relationship

The Bank set up correspondent connections with a number of foreign banks such as HSBC, American Express Bank, Bank of Tokyo, Standard Chartered bank, CITI Bank NA-New York and Arab Bangladesh Bank Ltd. The Bank is keeping foreign exchange books in New York, Tokyo, Calcutta, and London. The bank has established letter of credit on behalf of its appreciated clients by its correspondents as counseling and repaying Banks. The Bank preserves a requirement based correspondent relationship strategy, which is slowly escalating.

Departments maintained by NCCBL

If the jobs are not organized considering their interrelationship and are not allocated to a particular department it would be very difficult to control the system effectively. If the departments are not tailored to the specific works there would be chaotic condition and the performance of a certain department would not be measured. NCC Bank Limited has done this work very well.

Products and Services:

Deposit Products:

• Current A/C
• Savings Bank Deposit A/C
• Special Notice deposit A/C
• Term Deposit A/C
• Premium term Deposit A/C
• Instant Earnings Term Deposit
• Special Savings Scheme
• Money Double Program
• Money Triple Program
• Special Deposit Scheme
• RFCD

Retail/Consumer Loan Products

• Personal Loan
• Car Loan Scheme
• Education Loan
• House Building Financing
• Consumer Finance Scheme
• House Repairing & Renovation Loan
• Home Improvement Loan

SME Banking

• Small Business Loan
• Lease Finance
• Working Capital Loan
• Festival Business Loan
• Festival Personal Loan

Cards:

• Credit Cards
• Debit cards
• mBridge cards

Remittance products:

• Wage Earners Welfare DPS
• Overseas Employment Loan Scheme

Lending Procedure and Recovery System

Credit Management

This is the survival unit of the bank because until and unless the success of this department is attained, the survival is a question to every bank. If this section does not properly work the bank may become bankrupt. It decides what type of lending product will be offered, to whom it will be offered, how much it will be offered and analyze and measure the credit risk on loans and manage all the activities regarding the loans. The aim of the credit management is to have a secured loan portfolio so that the bank can earn profit by keeping the depositors’ savings secured. The entire job regarding that consists the credit management.

General Concept of Loan and Advance:

These are the Asset based products of a bank and reflected on the asset side of the balance sheet. There are various types of loans and advances offered by bank depending on the purpose of the theborrowing customer.

Loan: Loan means lending a fixed amount of money to borrower for a certain period time. The borrower must repay the loan within the given time period. In Loan, the disbursement will take place only for one time. The borrower can repay the loan all at a time or by installment.

Advance:  Advance is a little bit different than Loan. In Advance, the borrower is allowed and credit limit for a given period of time. In that given period, the borrower can withdraw money as many times as he wants but he cannot exceed the credit limit. Again he can repay several times whenever he wants. In Advance, disbursement and repayment occur several times. But at the end of the period, whole credit amount must be repaid to the banks. This type of credit is allowed to business for their working capital requirement.

Objectives of Lending Program:

The main objectives of lending program in Bangladesh are:

• To provide financial assistance for purchasing necessary goods and services.
• To improve the living standard of middle class income group
• To provide loan that can be repaid in some easy installment
• To facilitate loan with quick accessibility.
• To contribute to the socio economic development of the country

Functions of Credit Department

Credit Administration

The Credit Administration department is mainly concentrated with the post approval functions of the division. The aspects that are critically tracked and monitored by Credit Administrations are:

• Past dues
• Excess over limit
• Document Deficiency
• Reporting
• Credit expiry

Loan Monitoring

The important aspects of this part are:

• Follow approval terms
• Proper disbursement
• Monitor interest payment
• Monitor principal Repayment
• Balance with general ledger

Documentation

The important functions of this part are:

• Look at sanction items
• Fill up documentation checklist
• Ensure proper loan documentation
• Obtain client sign off
• Filling with the Registered Joint Stock Corporation ( RJSC )
• Registered mortgage deed execution

Lending Products of NCC Bank

Continuous Loan

1. Secured over draft Against Financial obligation
2. Secured over draft against Work order/Real Estate etc.
3. Cash Credit (Hypothecation)
4. Cash Credit (pledge)
5. Export Cash credit

Demand loan

1. Loan general
2. Demand loan Against ship breaking
3. Payment Against Document (PAD)
4. Loan Against Imported Merchandise (LIM)
5. Loan Against Trust receipt (LTR)
6. Forced Loan
7. Packing Credit
8. Secured Over Draft Against Cash Incentive
9. Foreign Documentary Bills purchased (FDBP)
10. Local Documentary Bills purchased (LDBP)
11. Festival Business Loan

Term Loan

1. Project Loan
2. Transport Loan
3. House Building Loan
4. Small Business Loan
5. Consumer Finance Scheme
6. Lease Finance
7. Personal Loan

Loan Pricing Mechanism

In NCCBL the guidelines for loan pricing are summarized below:

1. In NCCBL, interest on various loans depends on the level of risk and type of security offered. It should be borne in the mind that interest rate is the reflection of risk in the transaction. The higher the risk, the higher the interest rate will be.
2. Interest rate on different loans is reviewed in every 6 months or less if required.
3. Fixed interest rate is discouraged.
4. The rate must be reflected by cost of fund. That is the variation in the COF can cause the change in the loan rate.
5. Effective yield can be enhanced to the extent the borrowers are required to maintain the deposit to support the borrowing activities.
6. Yield is increased by the commitment fee and service charge where possible.
7. All pricing of loan must have the relevance of the market condition.
8. Calculation of loan pricing followed by NCCBL is given below:

Interest rate = cost of fund+ administrative costs+ risk premium + expected profit.

Fees for Loans and Advances:

Pre Sanction Charge:

• 3 copy CIB inquiry from tk.50 each
• Survey Report Charge: Tk.2000 and above (based on collaterals value and number)
• Legal opinion charge about the security offered to mortgage.

Post Sanction Charge:

• Stamp charge: Tk.150 to Tk.550
• Mortgage Fee: From Tk.5000 to above (Based on collateral assets’ value )
• Insurance of hypothecated goods (If goods are pawned as security) : Insurance charge on the hypothecated goods’ value.
• Service Charge: 1% o the total loan amount.
• Security Charge (For Small Business Loan, House Renovation and Repairing Loan, Personal Loan): 1% on total loan value.
• Risk Charge (For Small Business Loan, House Renovation and Repairing Loan, Personal Loan): 1% on total loan value.

Documents:

For execution of different types of loans the bank usually uses two types of documents. One is application form and other is charge document. A detail of these documents are given below:

a) Application Form: NCC bank ltd uses two types of application form for different types of loans. For CC (H), CC (P), Loan (G), HBL, Project / Term loan, BG etc., the application form contains:

1. Name of the Applicant /Firm/ Company.
2. Applicant’s Address.
3. Nature of the A/C
4. Telephone/ Fax number.
5. Particulars of proprietor.
6. Nature of Business/ Industry.
7. Trade License No. and Validity
8. Date of Establishment/ Commencement/ Incorporation of Business.
9. Nature and Amount of Limit
10. Purpose.
11. Period
12. Mode of Repayment.
13. Details of Security Offered.
14. Particular of Guarantor.
15. Full particulars of Liabilities (if any) of the Borrower and their Allied/ sister concerns with NCCBL, other Banks and Financial Institutions etc.
16. Other Relevant Particular/ Information.
17. Declaration
18. Certificate of the organization
19. Photograph (two copies)

b) Charge Document:Before disbursing the loan, the following documents must be completed by borrower. On these documents, the stamp needed for legislative reasons, which is paid by the borrower.

1. Letter of Guarantee
2. Letter of Hypothecation
3. Demand Promissory Note
4. Letter of Disbursement
5. Letter of Agreement
6. Letter of Authority
7. Letter of installment

Security of Loan

Three securities of loan:

i) most preferred is business’s income cash flow from which the customers will repay loan,

ii) second security consists of customer’s balance sheet / his assets that can be liquidated or adjustment of loan and

iii) Guarantees from owner’s from a third party.

Primary security: Primary security means the security offered by the borrower himself as cover for the loan. It refers to the asset, which has been bought with the help of the bank machinery and goods constitute the primary security.

Collateral security: Collateral security serves two purposes for a lender first, if the borrower cannot pay, the collateral gives the lender the right to seize or sell those properties to cover the amount of loan default. Secondly, collateral security gives the lender a Psychological advantage over the borrower. Borrowers in this situation feel more obligated to work hard to repay the loan to avoid losing valuable asset. Collateral security must have the following characteristics:

• Tangible
• Transferable/ Negotiable
• Easy marketability
• Adequacy of margin
• Price stability
• Durability
• Genuineness of title (free from encumbrance)

Foreign Remittance Service of NCCBL:

Foreign remittance is an imperative dominant economic element of Bangladeshi economy. It has a noticeable influence in our nationwide economy. It impacts more precisely in our GDP (Gross domestic production). The Bangladeshi labors and migrants in various parts of the world are source of a considerable influx of foreign exchanges (Known as remittance) in Bangladesh. This inflow aids Bangladesh to face the current economic crisis globally. Diverse studies revealed that when developed country’s economy was dwindling from mid of 2008 and stock markets crashed globally, but Bangladesh is still maintaining its steady GDP progress and the economy is in a decent state. It turns out to be imaginable because of enormous transfer of funds in Bangladesh.

National Credit and Commerce Bank Ltd (NCCBL) revolved into one of the leading and crucial performers of Bangladesh into remittance sector. Currently, NCCBL is in trade with more than 15 overseas banks and exchanges by which a remitter can propel money in shortest possible time.

Types of foreign remittance in NCCBL:

Inland remittance:

Remittance is substantial portion of the overall banking. The bank accepts and transfers numerous kinds of bills over the remittance inside the country. Understandably the bank charges commission considering the amount of the bill. This remittance does not go straightly to the target banks. If a bank obtains the remittance and transfer the currency to the target banks at that point for target banks it is acknowledged as Inland Remittance such as Pay orders, Demand drafts, Telegraphic transfers etc.

Foreign remittance

Foreign remittance is the currency straight received by the remitters target banks. Various exchange businesses or currency transfer organizations labor as an intermediate for foreign remittance. NCC Bank is the associate of Money Gram and SWIFT linkages. Consuming the facilities of this worldwide linkage, non-resident can send money from overseas to home within a few minutes without incurring any risk.

Current Procedure of managing Remittance Products in NCCBL:

National Credit and Commerce Bank Ltd is now managing more than 20 remittance products from more than 15 foreign exchanges or banks. Various technology and devices are used for processing the data obtained from this exchanges concerning remittance.

MoneyGram:

MoneyGram is a collaborating net based process of receiving currency in minutes globally. The person who obtains needs to enter his reference digit in software delivered by Money gram termed Delta works to acquire money. If the given information conforms to the requirement then the officials make the payments. In the process sender finishes a “send” form and acquires a receipt. Its Agent provides a Ref. No. This needs to be delivered to the receiver. NCC Bank makes an investigation on the MoneyGram computer link to attain permission to pay receiver and receiver gets the fund. It offers one of the fastest means to transfer currency. Clients by means of MoneyGram can direct or accept currency commonly within 10 minutes from anyplace. To get the money the receiver need not to have a bank account with NCC Bank Ltd. NCCBL does not impose additional charge. It provides better conversation rate to the receiver. The receiver can go to any branches of NCC Bank at his suitability with the reference No. and a photocopy of Voter ID/Citizenship Certificate.

Xpress Money:

The straightforward characteristics of Xpress Money are analogous as Money gram. It’s also an prompt cash arrangement where receivers acquire definite PIN number and branch officials approve the disbursement by passing in a website of Xpress Money.

Placid Spot Cash

Placid Spot cash is a net centered remittance product like other instantaneous cash products (MG, AFX). Like other analogous products in Placid SP, Recipient acquires a PIN No for performing his/her disbursement. The Devoted server to Placid aids to implement the outlays. Approved officer pass in placid website and perform the disbursement by means of user ID, Password and PIN No for the deal.

Habib Qatar International Exchange:

Habib Express (Instant Cash):

Habib Express is a analogous product like MoneyGram. Approved operator login to the software delivered by Habib Qatar Exchange Ltd and place the undisclosed encryption delivered to the beneficiary. Positioning correct code unlocks a new page containing information about the payment. If all the information meets the required criteria then the officials make the arrangements to disburse.

AL-Fardan Exchange Company Products:

AFX (Instant Cash)

AFX (instant cash) is a net grounded money transfer and disbursement system. The product has resemblance with the MoneyGram. For getting the currency certified login is required in the website of AFX. Then insertion of the accurate pin code delivered by AFX to the remitter will expose a new page holding the information concerning the payment. If the information match at that point the approved operator approve the payment from the website and accountable branch of the bank reimburse the money to the receiver.

Arab National Bank (Products):

Tele money (TT)

Tele money, an innovative remittance product (TT) tossed by ANB in the middle of 2008. The key characteristics of the product are its safety and management process. The product is preserved and managed through a sophisticated method. Distinct software is delivered by ANB and is used for treating the information uploaded in ANB chief server by ANB executives. Decrypted information is restructured using Microsoft Office package. Then the information is moved to diverse branches using fax or email. Branches get the information and credit recipient’s account contingent on the information acknowledged from head office.

Kaymaks Financial Services (Products):

Kaymaks (TT)

Kaymaks has only one product which is controlled by NCCBL, FRD. The product is acknowledged as Kaymaks (TT). The features of the product are Kaymaks consolidate remitters and beneficiary’s information and direct it to NCCBL, FRD. FRD accept the file and take by the internet. The data is regrouped and directed to different branches contingent on receiver’s bank account. Branch credit the receiver’s bank account if information collected from FRD is correct.

Dhaka Janata Exchange Ltd. (Products):

Dhaka Janata (TT)

The product termed DJ (TT) is an analogous product like other identical types products (TT). DJ executives send the information file encompassing information of remitter and recipients to NCCBL ID, FRD by attaching in mail. The liable NCCBL official takes the file and reorders it using office program. Lastly the entire information sheet is separated addressing to various branches. The branches approve the uniqueness of the recipient and after checking they credit the receivers bank account as per the information acknowledged from Head office.

Wall Street Exchange Center (Products):

Wall Street (TT)

WSEC refers information to the bank attributing with email. Bank Official takes the data file and rearranges it with Microsoft office. Lastly sort or arrange data to different branches (Depends on Receivers bank account or zone).

Federal Exchange (Products):

Federal Exchange (TT)

FE has simply one product which is controlled by NCCBL, FRD. The product is recognized as FE (TT). The features of the product are FE combine remitters and recipient’s information and send it to NCCBL, FRD. FRD obtain the file and take via internet. The data is regrouped and send to different branches relying on receiver’s bank account. Branch credit the receiver’s bank account if information collected from FRD is faultless.

Three Star Money Transfer (Products):

Three Star (Instant Cash): Three Star (instant cash) is a net grounded money transfer and compensation method. The product has resemblance with the MoneyGram. For getting the money accredited login is required in the website of TSMT.

Credit Management:

The purpose of the credit management is to make best use of the performing asset and the minimization of the non-performing asset and making sure about the peak point of loan and advance and their effective supervision. Credit management is a forceful field where a definite standard of long-term planning is required to distribute the fund in various field and to reduce the risk and maximizing the return on the capitalized fund. Uninterrupted management, checking and supplement are vastly essential for warranting the timely refund and minimizing the non-payment. In reality the credit portfolio does not only organize the bank’s asset structure but also a vibrant aspect of the bank’s achievement. The complete accomplishment in credit management hinges on on the banks credit policy, range of credit, observing, management and continuation of the loan and advance. Therefore, while scrutinizing the credit administration of NCCBL, it is essential to scrutinize its credit policy, credit process and worth of credit portfolio.

Credit Principles of NCCBL:

Credit principles consist of the general procedures of giving credit by branch manager or credit officer. In NCC Bank Limited they take account of the following guideline while providing loan and advance to the customer. Credit advancement shall emphasis on the improvement and augmentation of client relationship. All credit extension must conform to the requests of Bank’s Memorandum and Article of Association, Company’s Act, Central Bank’s guidelines, other guidelines and regulation as modified from time to time. Loans and advances shall generally be financed from client’s deposit and not out of transitory funds or borrowing from other banks. The bank shall offer appropriate credit services for the markets in which it functions. It should be delivered to those clients who can make best use of them. The conduct and management of the loan portfolio should contribute with in definite risk restraint for the accomplishment of lucrative progress and greater return on bank capital. Interest rate of different lending classes will rest on the level of risk and kinds of safety presented.

Worldwide Credit Portfolio frontier:

The characteristics which deals with how much total deposits would be used as lending are the percentage of long term lending, client experience, state exposure, percentage of unsafe facility etc. the most prominent ones are: The total of all cash amenity will not be more than the 80% of the client’s deposit. Lengthy period loan must not surpass 20% of the overall loan portfolio. Facilities are not permissible for a period of more than 5 (Five) years. Credit facilities to any one client shall not typically surpass 15% of the capital reserve or Taka. Hundred crores.

Types of Credit

Grouping on the basis of time: On the basis of components of time, bank credit may be categorized into three heads.

Continuous loans:

These are the loans with no fixed repayment schedule but have a date at which it is renewable on acceptable performance of the customers. Continuous loan mostly contains-Cash credit (hypothecation, pledge) and OD.

Demand loan:

In order to open letter of credit (L/C) the customers have to deliver the complete L/C amount in foreign exchange to the bank. To buy this exchange, bank prolongs demand loan to the customers at specified margin. No exact reimbursement date is fixed. Nevertheless, as soon as the L/C papers reach, the bank demands the customers to fine-tune their loan and to retire the L/C papers. Demand loans largely contain- Loan against imported merchandise (LIM), Payment against Documents and Later of Trust Receipt.

Term loans: These are the advances completed by the bank with a fixed refund program. Term loans generally contain Lease finance, Consumer credit scheme, Hire purchase, and Staff loan. The term loans are termed as follows:

• Small term loan: Up to 12 months.
• Medium term loan: greater than twelve months and up to thirty six months
• Long term loan: greater than thirty six months.

The credit services of NCCBL may be largely ordered into five categories. They are:

Loan

In case of loan the banker advances a lump sum for a certain period at an agreed rate of interest. The full amount is paid on an instance either in cash or by crediting in his current account, which he can pull at any time. The interest is charged for the entire amount approved whether he pull out the money from his account or not. The loan may be refunded in episodes or at expiration of a definite period.

Cash Credit

The objective of cash credit is to encounter working capital requirement of traders, agriculturalists and businesspersons. Cash credit in factual sense is in contrast to pledge of goods. Cash credit is also allowable counter to hypothecation of goods. In case of hypothecation the title and custody of the goods continue with the borrower. It is because of the hypothecation contract bank can take control of the goods hypothecated if the borrower fails to pay.

Interest rate: 12%-14%.

Recommence Arrangement: it is renewed in intermittent basis (yearly).

Overdraft

Overdrafts are those drawings which are permissible by the banker in additional to the balance in the current account up to a definite amount for certain period as agreed upon. These advances are protected. Any deposit in the OD account is preserved as refund of loan. Interest is charged on balance remaining on quarterly basis. Overdraft facilities are usually approved to businessmen for growth of their business against the securities of stock-in-trade, stocks, debenture, fixed deposit, promissory notes, life insurance policies etc.

Analysis:

If we study loan, overdraft, bill purchased and discounted and cash credit from the above discussion we can see certain resemblances. Like in all case we can see the amount of credit is growing that means wealth of the bank is growing as well. From the graph if we look at the amount from 2008-2010 in four cases it can be seen that they focus more on loan than any other credit scheme. After loan NCC bank focuses more on overdraft than cash credit and after that they keep a good situation on bill purchased & discounted.

Here, it can be seen that bank invested more on loan but in case of cash credit (2009-2010) they focused more on cash credit than the OD. After overdraft they focused on bill purchased & discounted and they gave emphasis to this side least than the other three sides.

Credit Ratification Authority:

Credit choices are core of all credit mechanisms. Usually branch manager and the credit in-charge of a branch are held accountable for the assessment of a loan application. The client appeal for credit limit and the credit officer makes a credit memo and refer it to the head office, credit division. After receiving all the appropriate information from the branch the head office credit division delivers the credit memo to the credit committee. Credit committee of NCCBL is consisted of Managing Director and other top-level executives that is, Deputy Managing Directors and EVPs. If credit committee is persuaded about the worth of the application then it is sent to the broad of directors. The board is last authority to accept or drop an application. The entire procedure takes a month or more. In NCCBL broad meeting follows one time in all week.

Pre-disbursement Compliance:

When the credit application are accepted the credit officer must have to be confirmed that the payment of the credit facilities must conform to the guidelines printed in the credit policy and circular made by time to time beside checking all the following terms and conditions:

• The officer of Loan Supervision must gather the acceptance of the customer’s terms and conditions on the duplicate copy of the authorized advice.
• They will systematically scrutinize and confirm that the subject credit facility does not oppose to any law, guidelines and regulation of the country, Bangladesh Bank and Deed of the Mortgage and power of the Attorney to be drafted and implemented under the Direction of the Bank’s Permitted Advisor.
• Lawyers credential to the effect that all the legitimate procedures (Equitable/ Registered Mortgaged) has been correctly observed on the land and building in favor of the bank & bank has attained the operative title of the property.
• Registered authority of attorney has been attained from the borrower assigning the work order preferring the NCCBL and the power of attorney has been registered with the work order given agency and they have approved that they will issue all the cheques supporting NCCBL.
• The permissible papers of the vehicle have been attained.
• Gathering of the satisfaction certificate in respect of all the papers both legal and banking from the legal representative is completed.
• Entry has been completed in the Safe-in and Safe-out record and the papers are well-kept.
• After being pleased with all the above terms and conditions the credit in-charge will pay the loan amount to the customer.

Records of the Loan:

Documentation is obtaining such agreement where all the terms and condition and securities are written and signed by the borrower. It specifies rights and liabilities of both the banker and the borrower. In documentation each type of advances requires a different set of documents. It also differs with the nature of securities. The documents should be stamped according to the stamp Act. There are no hard and fast rules of documentation and it varies from bank to bank. Generally, the documents are taken in the case of a secured advance by NCCBL:

1. Demand promissory note: Here the borrower promises to pay the loan as and when demand by bank to repay the loan.
2. Letter of arrangement.

Letter of continuity.

1. Letter of hypothecation of goods and capital machinery. Stock report: This report is used for OD and CC. In this report, information about the quality and quantity of goods hypothecated is furnished.
2. Memorandum of deposit of title deed of property duly signed by the owners of the property with resolution of Board of Directors of the company owning the landed.
3. Personal guarantee of the owners of the property.

Guarantee of all the directors of the company.

Resolution of the board of directors to borrow fund to execute documents and completes other formalities

1. Form no. XVII/XIX for filling charges with the register of joint stock companies under relevant section.
2. Letter of Revival
3. Letter of lien for advance against FDR.

Advance

Security against Advances:

The different types of securities that may be offered to a banker are as follows:

(a) Immovable property

(b) Movable property

1. PratirakshaSanchayaPatra, Bangladesh SanchayaPatra, ICB unit certificate, wage earner development bond.
2. Fixed Deposit Receipt

Shares quoted in the Dhaka Stock Exchange and Chittagong Stock Exchange.

1. Pledge of goods
2. Hypothecation of goods, produce and machinery
3. Fixed assets of manufacturing unit.
4. Shipping documents.

Types of advance

Securities

Loans Lien or various kinds of Sanchayapatras, Govt. Securities, FDR, Collateral of  immovable property, shares quoted in stock exchange Overdraft,  Pledge or hypothecation of machinery, land and building on which  machinery are installed, stock in trade, goods products and merchandise. Bills purchased, Bills itself

Modes of Charging Security:

A wide range of securities is offered to banks as coverage for loan. In order to make the securities available to banker, in case of default of customer, a charge should be created on the security. Creating charge means making it available as a cover for advance. The following modes of charging securities are applied in the NCC Bank Limited.

Lien

A lien is right of banker to hold the debtor’s property until the debt is discharged. Bank generally retains the assets in his own custody but sometimes these goods are in the hands of third party with lien marked. When it is in the hand of third party, the third party cannot discharge it without the permission of bank. Lien gives banker the right to retain the property not the right to sell. Permission from the appropriate court is necessary. Lien can be made on moveable goods only such as raw materials, finished goods, shares debentures etc.

Pledge

Pledge is also like lien but here bank enjoys more right. Bank can sell the property without the intervention of any court, in case of default on loan, But for such selling proper notice must be given to the debtor. To create pledge, physical transfer of goods to the bank is must.

Hypothecation

In this charge creation method physically the goods remained in the hand of debtor. But documents of title to goods are handed over to the banker. This method is alsocalled equitable charge. Since the goods are in the hand of the borrower, bank inspects the goods regularly to judge it s quality and quantity for the maximum safety of loan.

Mortgage:

Mortgage is transfer of interest in specific immovable property. Mortgage is created on the immovable property like land, building, plant etc. Most common type of mortgage is legal mortgage in which ownership is transferred to the bank by registration of the  mortgage deed. Another method called equitable mortgage is also used in bank for creation of charge. Here mere deposit of title to goods is sufficient for creation of charge. Registration is not required. In both the cases, the mortgage property is retained in the hank of borrower.

Trust Receipt

Generally goods imported or bought by bank’s financial assistance are held by bank as security. Bank may release this lien / pledge these goods against trust receipt. This means that the borrower holds goods in trust of the bank; trust receipt arrangement is needed when the borrower is going to sell these goods or process it further but borrower has no sufficient fund to pay off the bank loan. Here proceeds from any part of these goods are deposited to this bank.

Advance against Work-Order

Advances can be made to a client to perform work order. The following points are to be taken into consideration.The client’s management capability, equity strength, nature of scheduled work and feasibility study should be judiciously made to arrive at logical decision. If there is a provision for running bills for the work, appropriate amount to be deducted from each bill to ensure complete adjustment of the liability within the payment period of the final bill besides assigning bills receivable, additional collateral security may be insisted upon. Disbursement should be made only after completion of documentation formalities and fulfillment of arrangements by the client to undertake the contract. The progress of work under contract is reviewed periodically.

Advance against Approved Shares:

Credit facilities to extend against shares will be called “Investment Scheme against Shares”. Advance may be allowed against shares of companies listed with the Stock Exchange Ltd. Subject to margin or may other restrictions imposed by Bangladesh Bank/Head Office of the bank from time to time. Value of shares & margin should be worked out as per guidelines issued from time to time by Bangladesh Bank / Head Office of the bank.

Advance against Fixed Deposit Receipts:

Advance against Fixed Deposit Receipt will be subject to credit Restrictions imposed from time to time by Head Office / Bangladesh Bank. Scrutinize the Fixed Deposit Receipts with regard to the following points.

a) The Fixed Deposit Receipt is not in the name of minor.

b) It is discharged by the depositor on revenue stamp of adequate value & his signature is verified.

c) Creation of liability on Fixed Deposit issued in joint names by any one of the depositors is regular.

d) If the Deposit Receipt is offered as a security for allowing advances, a letter of lien shall be obtained from the depositors, on the appropriate form.

e) If the Deposit Receipt has been issued by the branch-allowing advance, lien against that specific Deposit Receipt to be marked in the fixed Deposit Register of the branch.

f) The discharged receipt, the letter of lien duly verified by the issuing branch & the letter confirming registration of the lien on the deposit receipts shall be kept along with other documents under safe custody of the bank.

Findings and recommendations:

Findings:

• NCC Bank emphasize about marketing. Like youngster a/c is a new product of NCC Bank, for school and college going children. If they go to schools and colleges, the children could know about this product.
• NCC Bank Debit Card didn’t have the facility to shopping somewhere. Other bank Debit Card has this facility.
• NCCBL Doesn’t charges money to the clients to print out their balance in deposit account and loans. So, a client can come every day to ask for the print out for his/her balance, this will be a loss for the banks. However other banks charges for this kind of activities. NCCBL could also charge money and make profit by this.
• Lack of updated products is also a demerit of the general banking. The bank provides only some limited traditional services.

Recommendations:

• They should update their website.
• There is a noticeable absence of the bank from mainstream media, with hardly any well- planned promotional activities.
• There should be more ATM Booths.
• With other Debit Cards people can do their shopping, but NCC Bank doesn’t have this facility in their debit card.
• NCCBL must pursue a strong and effective recruitment system so that right people are recruited at the right job. It is worth spending more on attractive qualified human resources rather than recruiting staffs by reference.
• Online banking should be updated to attract more clients.
• Should give more concentration on decoration part of the branch, and take initiatives to maintain the line in cash counter. They can provide token to each client to maintain the line.
• To compete with other private banks it must have to introduce new products regularly and exercise those products to capture a large number of clients in the market.
• Communication System: Ensure proper communication system and maintenance of file & machineries like phone, computer, fax, and photocopier. Loan sanctioning process should be more quickly. Office should be fully decorated to attract people to come into it. ATM network and any branch clearing facility should be introduced.
• Human Development: Development of human resources should be ensured to increase efficiency in work. More employment training and development program should be taken by controlling authority to ensure employee competence in order to cope with the changing financial markets.

Conclusions:

National credit and commerce bank Limited is a second generation bank. It is committed toprovide high quality financial services/products to contribute to the growth of GDP of the country through stimulating trade and commerce, accelerating the pace of industrialization, boosting up export, creating employment opportunity for the educated youth, poverty alleviation, raising standard of living of limited income group and overall sustainable socio-economic development of the country.

NCC Bank makes a strong position through it’s varies activities. Its number of clients, amount of deposit and investment money increases day by day. This bank already has shown impressive performance in investment.

Consumer are more or less satisfied with the present services of the bank now should think to start new services and take different types of marketing strategy to get more customers in this competition market of banking.

At last it can be said that, NCC Bank Ltd. is growing fast and its contribution in our economy is also considerable. I hope that NCC Bank will wide its services by expanding its branch all over the country. Success in banking business largely depends on effective and efficient loan services. The more income from the credit operation the more will be profit of the bank. Foreign trade operation and general banking both section of the bank played a significant role in the overall business where the potential customers are always there.

It can be easily said that NCC Bank is a progressive Commercial Bank in private sector. It creates new opportunities for its clients as well as gives customized services and maintains harmonious banker-client relationship. It contributes towards formation of national capital, growth of savings & investment in trade, commerce & industrial sectors. I think the bank will develop quickly and will come in top position in banking sector.

Finally, I can conclude by saying that since its inception NCCBL is trying to make a distinguish position in the place of customer’s mind and they made it through their solid brand image, experienced and proficient employees.