Customer support automation involves the building of the knowledge base of known issues and also their resolutions to guide incidents with distribution mechanisms, often by expert systems. A service automation platform has a suite of service solutions including proactive support, assisted service and self-support. Using automated support, service organizations will make their services there for their customers 24 hours a day and 7 days a week, by monitoring frightens, identifying problems at an early on stage.
Customer Support Automation
