The vital objective of this is to discuss about the customer service in GrameenPhone Limited. Other objectives of this reports are to examine the customer service units in GrameenPhone Ltd. and their working area, to know about the payment and recharge method in GrameenPhone Limited, to understand the products and services and also value added services given by GrameenPhone Limited and to learn and discuss about the automated tools used in GrameenPhone Ltd. to serve customers.