Questionnaire:
I am x, student of Y. I am doing my Consumer Behavier course at pragati sarani branch, IFIC Bank. These questions are used for only academic purposes. So I need your benevolent consideration to finish my course.
1. Special reason for choosing IFIC Bank?
- Modern bank in Bangladesh
- Facility criterion
- Quick Service
- Highly accepted for the customer
2. How the consumer feels about the environment of this bank?
- Very friendly
- Friendly
- Very rough
- Rough
3. What type of account customer like most?
- Saving Account
- Current Account
- Access Account
- Other Account
4. How first the customer gets the service?
- Very first
- Within their expectation
- Within expected time
- Takes more time
5. How the tellers behave with a customer?
- Very friendly personnel
- Dedicated
- Normal
- Rude
6. What do you think about our ATM services?
- Excellent service
- Good service
- Not so first
- Out of service problem
7. What is your opinion about customer service department?
- Very friendly personnel
- Not so friendly personnel
- Very friendly and knowledgeable personnel
- Not so outspoken
8. Opinion about charges.
- Very high
- High
- Normal
- Affordable
9. Opinion about credit facilities.
- Quick credit service
- Lengthy credit service
- Difficult to get a credit
- Nothing special
10. How first you get our on line service?
- Quick
- Slow
- Very fast
- Very slow
11. Why you choose our local remittance department?
- Excellent service
- Low cost
- Easier to transaction
- Easy to convert into cash
12. Know your customer how much time you need to fulfill from with the help of the officer?
- Fast
- very low
- High
- Very high
13. Opinion about our loan interest rate.
- Low
- Very low
- High
- Very high
14. Opinion about our fixed deposit rate.
- Low
- High
- Very high
15. What do you think about switching cost?
- Low
- High
- Very high
16. What type of loan you like most?
- SOD
- OD
- CC hypothecation
- Personal Loan
17. Opinion about credit card charges.
- High
- Medium
- Low
18. How long does it take to get the required service?
- 20 minutes
- 15 minutes
- 10 minutes
- Less than 10 minutes
19. Are the tellers efficient in work?
- Strongly agree
- Agree
- Strongly Disagree
- Disagree
20. What type of problem customers always face in a queue?
- Big queue
- Less space
- Seating problem
- Less cash counter
