Introduction:
Rationale of the Study:
Banglalink is one of the leading cellular company in Bangladesh. It starts irs operation since 2000. Within one year of launching it has become one of the leading cellular company by its effective marketing mix. Effective segmentation and target market strategy it easily go to the knock of the people by introducing various package for the customers. The company sets the price effectively. As a result people from various societies can get the facilities of cellular company. For the promotional sector banglalink presents itself as a icon to the other companies. Within a very short time it spreads its network coverage and maintain an indirect distribution channel to reach the consumers.
It is very important to evaluate the marketing mix of banglalink.
As a student of Management we feel it is very important to study a reputed company in order to match theoretical knowledge with real world situation.
Objectives:
The objectives of this paper are as follows:
• Provide an overview of the banglalink
• To evaluate the marketing plan of the banglalink.
• To identify the factors influencing on the marketing plan of the company.
• To find out the strategies need to implement for achieving its long term goal.
The study covers the operation of banglalink. Moreover, history of banglalink, Its prospects in Bangladesh, its operational issues and problems, mission, vision and objectives of the company are also covers. A detail of functional activities of banglalink. is provided to get an understanding of the organizational structure and activities of FMCG Company.
For this study information is collected from both primary and secondary sources. Investor relations section of the Website www.banglalinkgsm.com is an immense source of information about Nestlé.
As a student of MBA due to time constraint comprehensive study based on information collected from primary source is not possible by us. So, we interview some of the marketing executives to get an idea of operations and issues in the company.
Limitations:
This paper suffered from a number of limitations. Some are stated below:
• As a novice it was difficult for us to analyze the total marketing plan.
In case of Trend and Time series analysis interpretation based on five years data of the company’s early stage of operation may not reflects true picture of the future as very low values of the early years of a brand new organization
Introduction of BANGLALINK
What It Is
Banglalink is new brand name of Shebaworld (019), which has been providing Global Service of Mobile (GSM) in the country since 1998. Orascom Telecom bought 100% share of Sheba Telecom and gave its new name as Banglalink aiming to provide quality service in Bangladesh.
Behind Banglalink
ORASCOM TELECOM is one of the most dynamic telecommunications powerhouses in the world. Orascom is based in Egypt and has operations in 11 countries worldwide. Established in 1998, it is today the largest capitalized company on the Cairo & Alexandria Stock Exchanges with over 11 million subscribers worldwide. It has grown to be one of the largest and most diversified GSM network operator in the Middle East, Africa and Asia
Making A Difference
When banglalink entered the Bangladesh telecom industry in February 2005, the scenario changed overnight with mobile telephony becoming an extremely useful and affordable communication tool for people across all segments.
Within one year of operation, banglalink became the fastest growing mobile operator of the country with a growth rate of 257%. This milestone was achieved with innovative and attractive products and services targeting the different market segments; aggressive improvement of network quality and dedicated customer care;
and effective communication that emotionally connected customers with banglalink.
banglalink entered the market with a promise of making mobile phone affordable for people. This promise was kept and banglalink was the first operator to introduce a flat rate for all calls (inside own network and to other operators) for the convenience and ease of customers.
banglalink focused heavily on enhancing service and quality during 2006. These enhancements were done in terms of network quality and customer service. There was aggressive improvement of indoor coverage, and wherever necessary, especially in-building solutions were installed in case of enterprise customers and corporate clients. To provide better customer service, a new, expanded, state of the art call center has also been established. At the end of the 2006, there have been a six customer care centers and 63 franchise centers across the country attending various customers with different queries.
banglalink also became a leader in terms of its advertising quality and setting very high standards for competition and others. The corporate TV commercial of “din bodol” based on the theme “making a difference in people’s lives”, touched everyone through out the country and was adjudged the best TVC of the year according to the leading dailies of the country like Prothom Alo and New Age. This TV Commercial has become a matter of national pride for Bangladesh as it has been nominated for the best TV Advertisement of the year with 4 other international television commercials at the GSMA Award 2007. GSMA Award is considered to be the Oscar of mobile industry.
banglalink continues to play an active role in the area of corporate social responsibility. banglalink has given Dhaka International Airport – the gateway of Bangladesh a completely new look. Provision of high quality passenger trolleys, phone booths, emergency charging station and beautification of the premises is an exemplary initiative which no other multinational has taken. banglalink also contributed to an important tiger conservation project in the Sundarbans, and continues to support the Cox’s bazaar beach cleaning program.
Mission
‘To deliver innovative, customer focused products and to be the benchmark for customer service excellence.’
Vision
To be the best-quality Service Provider in the country.
Management Team
Organizational Structure
Functional Department
Banglalink has the following functional departments
Sales and Marketing
The Sales& Marketing department functions in different categories such as Research & Product Development, Marketing Communications, Corporate & Direct Sales, Channel Management, FWT & Backbone Solutions, Logistics & Trade Support, International Roaming etc.
Sales and marketing is responsible for setting up of the sales channels and mechanisms by which the services packages are actually sold to the customers. This department also deals with corporate sales. This department however deals mainly with sales to corporate customers and maintenance of relations with both current clients as well as counting out potential new corporate clients, whereas the after sales service and other issues are dealt with by the customer services operations section of the company. This department also has the very important job of setting up marketing channels by which packages are distributed among clients and feedback is obtained from customers. This department is responsible for the selection of dealers and motivating them to promote banglalink packages to the customers in their respective areas. Brand Marketing and Research & Product Development id responsible for all the promotional activities of banglalink products, developing brand image and also designing new packages.
Customer Care Department is responsible for coordinating all sorts of customer support activities. Its primary task is to ensure that challenging goals are set for each sub-department according to the organizational aims and each employee understands his or her role in supporting the customer. CCD has a responsibility to ensure smooth coordination between the activation, servicing and bill collection activities. CCD operated in different sections such as front office, activation and Verification, collection and retention, call center etc.
Call Center is a 24hours service provided to the customers where a customer can easily call to the hunting numbers and ask for any sort of queries & clarification. Call Center Agents try to solve the customer’s problem instantly if possible or guide them accordingly.
Another functional area under the Customer Care Department is Workshop where faulty handsets are repaired.
Engineering
This department is responsible for installation and maintenance of all the telecommunication equipments and the telecom channels required for providing services to customers.
Finance:
This department is responsible for co ordination of various finance and Fund management activities of Banglalink. This Includes LC and purchase fund
management payment of deposit paid by customers, cash flow management, and insurance cost management, forecasting and budgeting, negotiating with Banks etc. Different sections under this department are Commercial, Fund Management, and Budgeting.
This department also looks after the functioning of Central Stores from where mobile sets, all other accessories and all sorts of stationeries are issued.
Corporate Affairs & Strategic Planning:
This department has been introduces recently to facilitate the following activities:
• Secretarial Activities ensure proper implementation of relevant laws of company acts and ensures proper reporting to various regulatory bodies.
• Tax & Vat Managing and controlling corporate tax and Vat related issues and co-ordinate with the tax regulatory boards.
• Business activates regularly meets regulatory bodies and different stakeholders to ensure smooth running of operational activities of the company.
• Revenue Assurance ensures revenue of the company and develops strategy to increase revenue as well as protection of revenue leakage.
Human Resources:
Human Resources Department functions in he following distinct sections:
banglalink, believe that our teamwork is our greatest asset. Useful contributions made by each individual bring us that much closer to our goals. The banglalink family is made up of a group of passionate individuals, uniquely qualified from diverse disciplines but working towards our vision.
banglalink ensures for the Tigers/Tigress:
• A friendly, professional and mutually supportive environment that encourages our people to develop their potentials to an optimal level.
• A true quality of professionalism that can be found in all world-class multinational companies
• Team oriented professionals, who contribute to the greater whole of the organization through their participation in decision making situations.
• A system which recognizes and rewards groups as well as individuals for their efforts and contributions to the company
Billing and IT:
Billing activities include bill generation, dispatch of bills and risk management. The bill generation area is responsible for the actual process of preparing the bills for the customers and sending those bills at the necessary time to allow for delivery time and payment by customers. Whereas Risk Management area responsibilities include checking usage against credit limit.
IT section provides all sorts of systems or technical support i.e. troubleshooting, installation of computers, maintaining the computerized attendance system etc
Chapter3: Marketing Plan
Situation Analysis:
Banglalink have started its first operation in Bangladesh in 2005. The products have been well received and the marketing is the key to the development of its brand image as well as the growth of the customer base. Banglalink now offering different packages for the customers but at the begging year they offered packages as well as different mobile sets for the customer.
Market Summary
Banglalink posse’s good information about the market knows a great deal about the common attributes of the most valued customer. Before launching its experienced and prompt sell and marketing force observed the market carefully and better understood who is served, what is their specific needs and the way to communicate with the customers need and demand.
Market Needs:
Banglalink is providing a wide range of services for its valued customers. The company seeks following benefits that are important for its customers:
Quality Service: Banglalink is providing quality service to the employers. The customers don’t like the network problem and slow networking system. Banglalink recruits high professional employees and experts to make the network available for the customers. It is the company which expands its network all over the country within the shortest period of time after starting its operation. Banglalink is committed to its customer about the quality service.
Customer Service: Banglalink has both online and physical customer care service for its customers. The valued customer can solve the problems over mobile phone dialing 121. It has also customer care service all over the country mainly in the city areas. But the centers are too limited to meet the huge demand. Now at this banglalink is expanding its customer care centers and upgrading its quality. Banglalink is committed to meet the customer demand and problem as soon as possible.
Service at Low Price: Before Banglalink starts its operation the tariff was higher than any other period. At that time the three mobile companies charged tk. 6 for per minute outgoing calls and tk.2 for per sms. But the company was committed to provide quality service at a lowest price. As a result Banglalink is the fastest growing telecom company in Bangladesh. This is because of providing quality service at a lowest price.
Market Growth
Though the call rate tariff is reducing due to the heavy competition in the telecom market, the market is widening day by day as the number of mobile users are increasing and there is a lot of scope to develop this sector. Banglalink is the fastest growing telecom sector in banglalink. Sheba Phone became Bnglalink in 2005 when ORASCOM graphed the company. At the time launching as the name of Banglalink there was only a few thousand customers but within the three years its number of customers has raised more than 4 million. Banglalink is the second largest telecom company operating in Bangladesh.
Product Life cycle
The process of developing and maintaining a fit between an organization’s goals and the dynamic environment is the strategic planning.
Marketing strategy is the means by which a marketing goal is to be achieved under the observation of the position of the product.
Today understanding customer is crucial, but it is not enough. Under the marketing concept, companies gain competitive advantage by satisfying target consumer needs better than competitors do. Thus, marketing strategies must consider not only the needs of target consumers, but also the strategies of competitors.
To prepare a marketing strategy it is necessary to know the position of the product in its Product Life Cycle.
Figure # 8: Product Life Cycle of banglalik
Comparing the external environment BANGLALINK’s product is placed at the growth stage of its life cycle. Knowing this position will help to determine which strategy is to apply.
Market share of BANGLALINK is growing at a positive rate in total market. That means the overall growth rate compare to over all market BANGLALINK is in the Growth Stage. From the information provided that BANGLALINK is in DOG situation.
Company’s objective must be profitable growth. Since marketing has the main responsibility to achieve profit and lay down strategies for capturing them, BANGLALINK has followed the same technique in the operations. The company position dictates the company’s growth strategies.
SWOT ANAYSIS
Strength
– Company Image
– Existing Channel
– Well Management capability
– Expert Marketing people
– Skilled worker
– Capability to Finance Weakness
– Lack of experience
–
– Short of sales people
Opportunity
– New products Idea
– Large Market
– Availability of raw materials
– Bankable Project
– Low price of raw materials Threats
– Political unrest
– Extortion and rising crimes,
– New Competitors
banglalink made a revelation in the telecommunication sector. Citycell was the first to start telecommunication business in Bangladesh in 1989. GP and Aktel started their business from 1997 & 1998. The service charge was great but the facilities was few. Banglalink made the history by inviting varity of services at a very cheaper rate.
• GrameenPhone
• AKTEL
• Banglalink
• Teletalk
• Warid Telecom
GrmeenPhone is the leader of the mobile market but banglalink is the second biggest company in Bangladesh. Banglalink is the main competitor in the mobile market.
The market research also concludes that although banglalink is not the market leader in telecommunication market, they are the Market Challenger, as the following figure shows the market share of banglalink in the telecommunication market.
The firms that are not in the top most position but quite large, this runner up firms can challenge the leader and other competitors in an aggressive bid for more market share, and it is challenging the market. A market challenger first must define which competitors to challenge and its strategic objective. A challenger can attack the market leader, a high-risk but potentially high-gain strategy that makes good sense if the leader is not serving the market well. To succeed with such an attack, a company must have some sustainable competitive advantage over the leader—a cost advantage leading to lower prices or the ability to provide better value at a premium price. It could include a strategy of market challenger.
banglalink ‘s competitor to challenge the market is GRAMEEN PHONE (GP) and their strategic objective is “To receive an economic return on its investment
Product:
Package
Banglalink has got different type of customer oriented packages for the customers. Banglalink mainly two types of packages. They are
Pre-paid Packages
Post-paid Packages
Pre Paid Packages
Prepaid is a system where you pay for your phone calls in advance. Prepaid gives you the freedom to use your mobile within your budget. It is an excellent way to speak your language.
The products, banglalink Prepaid has network mobility feature which helps a subscriber to move around where banglalink has its coverage.
Know your prepaid packages here
Key Feature of banglalink Pre-Paid
• No monthly subscription fee
• One country one rate
• 30 days extra incoming facility once the validity is over and then 90 days grace period on scratch card and e-fill
banglalink is offering you the following Prepaid products to suit your connectivity needs:
Pre-Paid M2M
• Connection price Tk.150 with Tk.120 free talk time
• Mobile-to-Mobile incoming and outgoing.
• No monthly fixed charges
• Mobile-to-Mobile incoming free
Pre-Paid Standard
• Connection price Tk.199 with Tk.120 free talk time
• Mobile-to-Mobile, T&T and ISD facilities.
• No monthly fixed charges
• BTTB incoming free
There are three prepaid packages for the customers
the tariff plan for banglalink desh is as follows:
“banglalink desh” tariff plan
Outgoing
9am to 5pm*
banglalink to banglalink Tk. 1.15/min
banglalink to Others Tk. 1.15/min
Peak (9 am to 12 am)
banglalink to banglalink Tk. 1.75/min
banglalink to Others Tk. 1.75/min
Off Peak (12 am to 9 am)
banglalink to banglalink 29 paisa/min
banglalink to other mobiles 99 paisa/min
FRIENDS & FAMILY (3 Numbers)
banglalink to banglalink Tk. 0.59/min
banglalink to any mobile Tk. 0.79/min
SMS
banglalink to banglalink Tk.0.75/SMS
banglalink to Others Tk.0.75/SMS
• Peak (0900hrs-2400hrs) Off peak (2400hrs-0900hrs)
On net 0.99 0.29
Off net 2.00 0.99
3 on net FnF rate 0.50 0.29
SMS rate (0n net) 0.25
SMS rate (off net) 0.50
Pulse 30 sec
1 second pulse from 2nd pulse which allows you to call with 1 second pulse facility and pay as much as you talk
2. 4 FnF to any banglalink number: 79 paisa/min
3. Late night tariff for calls to any banglalink number from 12 am – 9am: Tk.0.29/min
4. To any banglalink number from 9am – 11pm Tk. 1.79/min
5. SMS to banglalink numbers at 49 paisa/sms and to other mobile Tk.1.00/sms
6. To other operators from 7am – 11pm tk 2.00/min and from 11pm – 7am 89paisa/min
Post Paid Package
Enterprise personal packages
banglalink constantly strives to provide you the best service at the most affordable price. You can now choose the appropriate package based on your need and usage pattern.
change of package name: All previous banglalink postpaid customers are now personal package 1 customers. Similarly, all banglalink postpaid 600 and 1200 customers are now personal package 2 customers and banglalink call & control customers are now personal call & control customers.
You can enjoy the discount every month as mentioned in the following table:
Length of stay with banglalink Monthly outgoing voice calls
(Excluding T&T charge, Roaming & VAT)
Tk.401-1500 Tk.1501-3000 Tk.3001+
More than 2 years 10% 12% 15%
More than 1 year,
Less than 2 years 8% 10% 12%
Less than 1 year 7% 8% 10%
Marketing Strategy
Mission
To deliver innovative, customer focused products and to be the benchmark for customer service excellence.’
Banglalink mission is to provide clear and smooth telecommunication to the customers and make the banglalink services available to all part of Bangladesh.
Marketing Objective
o Maintain strong and positive growth.
o Achieve a steady increase in market penetration.
o Hold a strong market position within few years.
Target Market
Organization that sells to consumer and business markets cannot appeal to all buyers in those markets or at least not to all buyers in the same way. Buyers are too numerous, too widely scattered, and too varied in their needs and buying practices.
Incase of BANGLALINK, from teenager to any age group; from lower-middle class to upper-upper; from Teknuff to Tetulia regardless to race, religion, gender literacy level, life style or personality any and every single person who is in need of a telephone line backed with affordability spend the expense of possessing a mobile phone is their target market.
This indicates that in choosing market segment, segmental marketing is appropriate for them. That means the company should recognize that buyers differ in their needs, perceptions, and buying behavior.
For this BANGLALINK have made a various type of customization in phone lines and phone set along with different prices are charged against each segment of the target market. Below the various types of mobile phone sets, lines, prices and the billing system offered by BANGLALINK are discussed related to geographic, demographic, and psycho-graphic segmentations.
Market Segmentation
Banglakink has the following segmentation bases:
If we look at to the segments from the geographic angle we find that it started its service from the capital of Bangladesh – Dhaka city. Then it extended its coverage area into Chittagong, Sylhet, Khulna, and gradually the 61districts of the country. Although Banglalink is covering most of the part of the area, still they left 3 more districts.There are government restriction for the network coverage of those hill traces areas
22-30 4,500-10,000 Desh & LF
30-35 10,000-25,000 Desh & Enterprice
35 & above 25,000 & above Enterprice
Table # 2: Segmentation Analysis
As to segment the cellular phone consumers’ psychographic segmentation plays the most important role. Psychographics segmentation divides consumers into different segments based on social class, life style or personality. It is very important to design the products and services of mobile company according to the consumers’ psychographic factors
Comment
Banglalink’s network is divided into six divided into six zones according to the division orders: Dhaka Zone, Chittagong Zone, Khulna Zone, Sylhet Zone, Barisal Zone, and Rajshahi Zone.
As the present time Banglalink’s has 135 base stations all over the country and it covers 61 district towns including all six divisional headquarters. The work relating to core network up gradation was completed. The capacity of two switches in Dhaka and Chittagong was further enhanced. The switch and base station controller processor was upgraded. The microwave link between Khulna and Chittagong over the coastal areas was also completed in a fastest way, within 1 year. This microwave link formed a loop in the Banglalink’s network, enabling Banglalink’s to provide a more secured service to its valued subscribers. Since launching its services, Banglalink’s continued to rapidly expand its network well beyond meeting the license obligations. The Banglalink’s service was launching in Chittagong in 2005, Khulna Sylhet and Barisal in 2005. in the northern region if the country , which has been traditionally neglected in terms of telecommunications development, Rajshahi city, Bogra, Nator, and Noagaon have also been connected with Banglalink’s network. It sets amilestone in setting up its network. After one and half year of launching as BANGLALINK it has widen its network coverage. This is again a great success in providing a smooth networking system over a very short period of time.
But now at this time Banglalink is emphasizing on demographic segmentation.
After the company has decided which market segment to enter with which product, it must decide what positions it want to occupy a clear distinctive and desirable place relative to competing products in the mind of target customers. The company’s entire marketing program should support the chosen positioning strategy.
Since if a product is perceived to be exactly like another product on the market, consumers would have no reason to buy it, banglalink brings special features on the product as well as significant various services that positioned the products in the target segments. Products can be positioned with some positioning strategy. We find that banglalink has taken has taken multi-various strategy to position its various product in the market.
It designed its products according to the usage occasion. Consumers can use banglalink in specific occasions according to their need such as the international roaming gives the consumers an opportunity to use their cellular phone in 172 abroad countries. The products of banglalink are available for certain classes of users
Marketing Mix
Pricing Strategy
There are five heavy weight companies in the market and as a result banglalink has to be very careful in setting the price of the packages.
Strategy for the new packages
We know there are two strategies to set price. Market skimming that is setting price at the highest level that accompany can set. And the penetration pricing that is setting the lowest price for the new product.
Banglalink follows the penetration strategy to set the price. Banglalink offers the lowest price in the market. Because of the market is very competitive and the company has to hold the market share. On the other hand the consumers want the cheaper rate. As a result the company selects the lowest price and become successful in this regard. In 2002 it was a new cellular company and within a quick time it becomes the second largest company because this is the cheapest among the six.
Operators
Rate Warid CityCell Aktel BanglaLink Grameen Phone TeleTalk
Package Rate Tk.150 Tk.1395 Tk240 Tk.150 Tk240 Tk.260
This price is for M2M connection.
(Data of the month September 2007)
. Special strategy for pricing
Flexible Pricing:
Banglalink offers flexible pricing for its different packages. It has segmented its market according to its customer income level and sets the price accoirdong to the target market. As ladies first is targeted for the women and prcing at 150 taka ahere as the Enterprice is for the business men and the price rate is tk. 1000.
Odd Pricing
Banglalink follows odd pricing for the package. Instead of even prcing it maintains odd prcing like instead of tk. 200 it sets tk. 150.
. Discount
Setting the price for the call charge and package price it always offer discounts. Some discounts are
• 20% out going call free on the basis of the total incoming call.
• Tk. 120 free for the every new connection.
• Offer special discount for the ladies first users at selected outlets.
• Tk.100 FREE talk-time for new Enterprise connections
• All incoming calls including T&T are absolutely FREE
• Up to 15% monthly loyalty discount on airtime
• Free talk to any banglalink on every Friday and Saturday from 1 am to 7 am but sorry to say this offer is not applicable for the recent time.
• Unlimited lifetime for any amount of recharge. (at least Tk. 10)
Factors affecting Price determination
Estimated Demand
Banglalink always estimate the demand of the consumers and sets price according to meet the demand. When the new product come into the Market people often less likely to buy the product.
Competitive Reaction
The market is very competitive in deed and as a new company it has to compete with the five potential companies. Setting the price BL always sincere about the competitors action. When Grammen offered the lowest out going call rate it also reduced the call rates.
Cost:
Total cost is a major factor in selecting the price of the package. Different types of cost like fixed costs, variable costs, total cost is a primary factor that influence the price of each product and keeping touch with these factors and ways banglalink always use penetrating strategy for its call charge. It can be better observed from the following chart
Call Rate of banglalink Relative to other Operators
Operators
Rate Warid Aktel BanglaLink Grameen Phone TeleTalk
Package Rate Tk. 1.20 Tk.1.19 Tk.1.15 Tk.1.20 Tk.1.20
Off-Pick Hour(1st Minute) Tk.1.00 Tk0.30 Tk.0.29 Tk.0.60 Tk.0.30
DISTRIBUTION
banglalink doesn’t sell its packages directly to its customer. Rather it maintains anindirect distribution channel for the customer. It appoints dealer for sell. Through the dealers the packages are distributed to the customers. Consumers can get the package through them. Banglalink always wants to sell its products as many as they can. As a result they try to make the packages available as many outlets and retailers as possible.The distribution network of banglalink is as follows
Network Coverage
Advertising & Promotion
Banglaink basically undertakes advertisement on basis of their product. They use mainly non persnal advertisement communication like
1. Print Media (Newspaper, Magazine, etc.)
2. Broad Cast Media (TV Media, FM radios)
3. Online Media(Internet)
4. Display Media (Sign Board, Bill Board, etc)
Their advertising strategy is like Brand Promotion, Sales Promotion, Good Will building, Network extension notice, Inform Value added service etc.
They also use personal or direct marketing only for their corporate client’s usage; this will help them to get discounts in different shops and stores.
• On the occasion of different religious and cultural festivals Banglaink can provide greetings through leaflets, festoons, banners and so on as a public relation to their existing and potential customers.
Another kind of promotion they can initiate to make their existing customers loyal who make a remarkable level of revenue, Banglaink can provide offerings, such as Discount Card. They will provide subscribers discount cards, as a reward of their substantial use of the service.
banglalink also became a leader in terms of its advertising quality and setting very high standards for competition and others. The corporate TV commercial of “din bodol” based on the theme “making a difference in people’s lives”, touched everyone through out the country and was adjudged the best TVC of the year according to the leading dailies of the country like Prothom Alo and New Age. This TV Commercial has become a matter of national pride for Bangladesh as it has been nominated for the best TV Advertisement of the year with 4 other international television commercials at the GSMA Award 2007. GSMA Award is considered to be the Oscar of mobile industry.
Control:
The purpose of banglalink marketing plan is to control
Revenue: monthly and annual
Expenses: monthly and annual
Customer satisfaction
New product development
Implementation:
The following milestones identify the key marketing programs at is important to accomplish and implement by banglalink marketing department.
Conclusion:
Banglalink as a novice cellular company has improved its condition within a very short time. It was done because of the right decision and proper marketing policy of the company. The marketing plan of the company has proven right for the organization because it’s spreading its business gradually.
But still its not the biggest cellular company in the country. GP is the leader in the market and banglalink has got lot of aspect to improve the situation. TO be the market leader banglalink must be very careful in the field of marketing plan and the success of the company is a matter of subject that how they are implementing the plan.
