Apologized Letter to Customer for Suffering Inconvenience
[Here briefly describe on sample apology letter to a customer for suffering inconvenience due to electricity and air conditioning system failure. You should show appropriate reason. You can modify this format as your requirement.]
Date…
Client Name…
Address…
Sub: Apology for Suffering Inconvenience
Dear Customer,
We are extremely sorry that you suffered a lot of distress due air conditioning system’s failure whilst staying in our hotel room. Actually, the electrician employed in our hotel had tried his best to fix the fault of the electric generator. But unfortunately, he could not fix it immediately. (show actual problem and situation).
Therefore we are expressing our heartfelt regret and sorry for this inconvenience suffered by you. We are refunding you half of your daily rent to compensate you.
Yours Sincerely,
Name…
Manager Operations.
Another format,
Date…
Client Name…
Address…
Sub: Apology for Suffering Inconvenience
Respected Guest
Thanks for visiting and enjoying the residence services at (Hotel Name). We regret that you left the hotel with a registered complain about the quality of room services. We have taken action against the negligence of room services team and decided to apologize by writing to you. Hope you will not replace our services with others. (show actual problem and situation).
We assure you the best of our services at your subsequent visits to us. You have been given a free gold card to enjoy free meals at (Hotel name). See you soon.
Best Regards,
Name…
Manager Operations.
