Date: dd/mm/yy
To
Name….
Designation….
Company name….
Address….
Dear XYZ,
With due respect to state that, the (product name and model number….) that you mailed to us for repair was received on (date….). We will be returning it to you as soon as possible when the necessary adjustments are made.
We are sorry that you experienced a problem with our product and service and want to thank you for purchasing a (name of product…..).
Sincerely yours,
name….
Company name…
Signature….
