The basic purpose of this article is to know about help desk assistant. Help desk assistance was fashioned in a moment after computers were incorporated into every day business use. Not each computer user has the capability to troubleshoot a difficulty with their individual or business computer. Companies around the earth depend on dependable computers for business use. The complicated technologies at the present in use construct it easy to accept help desk ticket support through an Internet link. IT experts assist fix troubles and errors in a virtual environment.