General Banking System of National Credit and Commerce Bank

Main purpose of this report is to analysis General Banking System of National Credit and Commerce Bank Limited. Other objectives are to observe the working environment in commercial banks and to know the overall functioning of NCC Bank Limited. Finally  examine the role played by NCC Bank in the economy of Bangladesh and draw SWOT analysis based on General Banking System.

Introduction

Generally by the word “Bank” we can easily understand that the financial institution deals with money. But there are different types of banks like; Central Banks, Commercial Banks, Savings Banks, Investment Banks, Industrial Banks, Co-operative Banks etc. But when we use the term “Bank” without any prefix, or qualification, it refers to the ‘Commercial banks’. Commercial banks are the primary contributors to the economy of a country. So we can say Commercial banks are a profit-making institution that holds the deposits of individuals & business in checking & savings accounts and then uses these funds to make loans. For these people and the government is very much dependent on these banks as the financial intermediary. As, banks are profit -earning concern; they collect deposit at the lowest possible cost and provide loans and advances at higher cost. The differences between two are the profit for the bank.

Banking sector is expanding its hand in different financial events every day. At the same time the banking process is becoming faster, easier and the banking arena is becoming wider. As the demand for better service increases day by day, they are coming with different innovative ideas & products. In order to survive in the competitive field of the banking sector, all banking organizations are looking for better service opportunities to provide their fellow clients. As a result, it has become essential for every person to have some idea on the bank and banking procedure.

Internship program is essential for every student, especially for the students of Business Administration, which helps them to know the real life situation. For this reason a student takes the internship program at the last stage of the bachelor’s degree, to launch a career with some practical experience.

Objectives of the Report

The primary objective of the study is to meet the partial requirements for the fulfillment of BBA program. The core objectives of the study are as follows:

• To apply theoretical knowledge in the practical field.
• To make a bridge between the theories and practical procedures of banking day-to-day operations.
• To gain practical knowledge by working in different desks of Dhanmondi branch of NCC Bank
• To observe the working environment in commercial banks.
• To know the overall functioning of NCC Bank Limited.
• To examine the role played by NCC Bank in the economy of Bangladesh.
• To have some practical exposures that will be helpful for my future career.

Methodology of the Report

The report is divided into eight parts.

• Chapter one contains ‘Introduction’.
• Chapter two contains ‘An Overview of NCC Bank’, which includes history of NCC Bank, its management and functions.
• Chapter three describes ‘General Banking Department’.
• Chapter four comprises with ‘Investment Department’
• Chapter five contains ‘Accounts Department’
• Chapter six includes ‘Foreign Exchange Department’
• Chapter seven has ‘Findings and Analysis’
• Chapter eight includes ‘Recommendations and Conclusion’.

In order to make the report more meaningful and presentable, two sources of data and information have been used widely.

The ‘Primary Sources’ are as follows:

• Face-to-face conversation with the respective officers in the branch.
• Informal conversation with the clients.
• Practical work exposures on different desks of the branch covered.
• Relevant file study as provided by the officers concerned.

The ‘Secondary Sources’ are as follows:

• Annual report (2007) of NCC Bank Ltd.
• Periodicals Published by Bangladesh Bank.
• Different publications regarding Banking functions, foreign exchange operation and credit policies.
• Internet was also used as a theoretical source of information.
• Websites and Newsletters are also was major sources.

Profile of NCC Bank Ltd.

The organization commence its functions in the financial sector of the country as an investment company as named “National Credit Limited (NCL)” in 1985. For the greater impingement in financial market it coverts as a schedule bank as “National Credit and Commerce Bank Limited” in 1993.

The initial authorized capital of the Bank was Tk. 75.00 crore and, paid–up capital Tk. 19.50, crore at the time of conversion which is now raised, to Tk. 135.21 crore paid–up and Tk 250 crore authorized capital. The sponsors of the new bank consisted of 26 (Twenty six) Members, who comprised the first Board of Directors.

NCC Bank is now positioned to best suit the financial needs of its customers and make them partners of progress

Corporate Mission

To mobilize financial resources from within resources from within and abroad to contribute to agricultures, Industry and socio-economic development of the country and to play a catalytic role in the formation of capital market.

Corporate Vision

To become the bank of choice in serving the nation as a progressive and socially responsible financial institution by bringing credit and commerce together for profit and sustainable growth.

Overview & Present Situation of NCCBL

Authorized Capital: The bank has a strong capital base. Its authorized capital is TK. 2500.00 million

Paid up Capital: it’s paid up capital is Tk. 1352.01 million.

Reserve fund & other fund: Reserve fund increased to tk. 1995.36 million.

Performance of the bank: Deposit various setbacks in economy. Banks performance may be termed as satisfactory in respect of deposit mobilization & profit earning. At the end of the year 2007, banks operating profit stood at tk. 178.02 crore.

Deposit: tk. 34901.77 million

Credit: total tk. 32687.75 million. Deposit advanced ratio was 94% in 2007

Credit Administration: The rate of classified loans during the year was 4.17%.

Investment: Investment figure of the bank as on 31^st December, 2007 stood at tk.6266.62 million.

Foreign Exchange Business: During 2007, the bank handled Export & Import business to the tune tk. 9577.92 million & tk. 28779.21 million respectively.

Remittance: Total amount received NCCBL in 2007 was more than BDT. 744.50 million.

Treasury: tk. 28260 million.

Operational Result: tk. 1780.24 in 2007

Dividend: 30% bonus share

GENERAL BANKING DEPARTMENT

Introduction 

General banking department is the heart of all banking activities. This is the busiest and important department of a branch, because funds are mobilized, cash transactions are made; clearing, remittance and accounting activities are done here.

Since bank is confined to provide the services everyday, general banking is also known as ‘retail banking’. In NCC Bank LTD Dhanmondi Branch, the following departments are under general banking section:

• Account opening section
• Cash section
• Remittance section
• Clearing section

Account Opening Section

Account opening is the gateway for clients to enter into business with bank. It is the foundation of banker customer relationship. This is one of the most important sections of a branch, because by opening accounts bank mobilizes funds for investment. Various rules and regulations are maintained and various documents are taken while opening an account. A customer can open different types of accounts through this department. Such as:

• Current Deposit Account (CD)
• Savings Bank Account (SB)
• Short Term Deposit (STD)

The step of account opening is given below:

Cash Section

Banks, as a financial institution, accept surplus money from the people as deposit and give them opportunity to withdraw the same by cheque, etc. But among the banking activities, cash department play an important role. It does the main function of a commercial bank i.e. receiving the deposit and paying the cash on demand. As this department deals directly with the customers, the reputation of the bank depends much on it.

Some tasks done by cash counter is given below:

• Cash Receive.
• Cash Payment.
• Receiving DESA, WASSA Bill, TNT & AKTEL Bill.
• Fund management by maintaining sufficient amount of cash each day.
• Working as Agent at the time of Issuing IPO of different companies.
• Payment of ATM cards.
• Payment of different types of foreign remittance.

Cash receiving procedure:

The work of cash receiving counter is examining deposit slips. Depositors will use the prescribed deposit slip supplied by the bank to deposit cash, cheque, draft, pay order etc. In all types of deposit the responsibility of teller is to check the following things:

• The slip has been properly account and its number.
• The amount in figure and in words is same.
• Instrument signed depositors.
• Date of the instrument.

Cash payment procedure:

In order to cash payment procedure, the paying banker has to observe the following things-

• A cheque must be looked whether it is an open or crossed cheque.
• The paying officer should see whether the cheque is drawn on his/her branch.
• He must check whether the cheque is post or pre dated.
• A teller must not pay any post dated cheque.
• The officer must carefully check the apparent tenor of the cheque. If it is materially altered then the officer must not honor it.
• The officer must compare the signature of the cheque with the signature on the specimen signature card.
• The officer must verify the regularity of the endorsement.
• The officer may allow the overdue against a cheque if prior arrangement is done with the bank.

Cash packing:

After the banking hour cash is packed according to the denomination. Notes are counted and packed in bundles and stamped with initial.

Allocation of currency:

Before starting the banking hour all tellers give    requisition of money through “Teller cash proof sheet”. The  head teller writes  the number of  the  packet  denomination wise in “Reserve  sheet”  at  the  end of the   day, all the  notes  remained  are  recorded  in  the  sheet.

Local Remittance:

Carrying cash money is troublesome and risky. That’s why money can be transferred from one place to another through banking channel. This is called remittance. Remittances of funds are one of the most important aspects of the Commercial Banks in rendering services to its customers. Banks charge commissions on the basis of bill amount. NCCBL remittances are safe, swift, inexpensive and simple.

Types of Remittance:

1. Pay Order (PO)
2. Demand Draft (DD)
3. Telegraphic Transfer (TT)

Pay Order (PO):

Payment order is an instrument that contains an order for payment to the payee only in case of local payment whether on behalf of the bank or its constitution. Unlike cheque, there is no possibility of dishonoring pay order. NCCBL charges different amount of commission on the basis of pay order amount. It has some following characteristics-

• The issuing branch & the paying branch are same.
• Application for payment within the clearing house.
• This may be open or crossed.

Procedure of PO issue:

• Obtain PO application form duly filled in and signed by the applicant.
• Received the amount in cash/transfer with commission amount.
• Issue pay order.
• Enter in pay order register.

Demand draft (DD):

By DD any person can send money from one branch to branch of NCC bank. To send the money he/she must fill up the NCCBL’s prescribed form of DD and paid charge commission and receive DD block. The following information is included in the DD block:

• Name of the sender & receiver branch.
• Name and account of the party who receive the money.
• For security purpose a confidential test number is included in DD block.
• Amount of money to be transferred.

Procedure of DD issue:

• The sender sends this block to the receiver branch of DD.
• DD block receive by the receiver branch.
• The authorized officer of receiver branch tests the DD confidential number and if the test is proved then he/she gives the money to the payee.
• Enter in the DD number.
• Issue advice to the branch.

Telegraphic Transfer (TT):

It is an order of the issuing branch to the paying branch to pay a certain sum of money to the beneficiary. TT transaction is done in between the two branches of the same bank only. The beneficiary should maintain an account with the NCC bank to get this facility. Before sending the message, the beneficiary should fill a form. Following things are included in the TT form:

• T. number.
• T. test number.
• Name and account number of the payee.
• Power of attorney number of the sender and receiver of T.T.
• The amount to be transfer.

Procedure of TT issue:

• To send money urgently NCCBL may be requested for T.T. on payment of a nominal charge and telegram charge.
• Any person can urgently send money from one branch to another branch within NCCBL through T.T.
• When a message of T.T. send through phone from one branch to another branch in that time the message received by the authorized officer who has a right of power Attorney.
• After fill up of T.T. form he checks the test number of T.T. If he/she ensured through checking the test number then he/she credit the account of the payee. On the other hand, if the test number is not proved then he/she callback to the sending branch of T.T. and request to send a new T.T.

Attractive charges on Remittance:

Issuance of pay order:

Issuance of DD/TT:

Commission———————————— @ TK. 010%

Telephone/Telex charge                                      TK. 30/-

Clearing Section

Cheques, Pay Order (P.O), Demand Draft (D.D.) Collection of amount of other banks on behalf of its customer are a basic function of a Clearing Department.

Types of Clearing:

1. Outward Clearing: When the Branches of a Bank receive cheque from its customers drawn on the other Banks within the local clearing zone for collection through Clearing House, it is Outward Clearing.
2. Inward Clearing: When the Banks receive cheque drawn on them from other Banks in the Clearing House, it is Inward Clearing.

Precaution at the time of cheque receiving for Clearing, Collection of LBC, OBC & Transfer:

1) Name of the account holder same in the cheque & deposit slip.

2) Amount in The cheque & deposit slip must be same in words & in figure

3) Date in the cheque may be on or before (but not more than six months back) clearing house date.

4) Bank & Branch name of the cheque, its number & date in the Deposit slip.

5) Cheque must be signed.

6) Signature for confirmation of date, amount in words / in figure Cutting & bMutilation of cheque.

7) Cheque should be crossed (not for bearer cheque).

8) Account number in the deposit slip must be clear.

9) Depositor’s signature in the deposit slip.

Cheque may be dishonored for any one of the following reasons:

• Insufficient fund.
• Amount in figure and word differs.
• Cheque out of date/ post- dated.
• Payment stopped by the drawer.
• ………….Payee’s endorsement irregular / illegible / required.
• Drawer’s signature differs / required.
• Crossed cheque to be presented through a bank.
• Other specific reasons not mentioned above.

The dishonor cheque entry in the Return Register & the party is informed about it. Party‘s signature required in the return register to deliver the dishonor cheque. After duration, the return cheque is sent to the party’s mailing address with Return Memo.

If the cheque is dishonored due to insufficiency of funds than NCC Bank charges. 50/=as penalty.

Responsibility of the concerned officer for the Clearing Cheque:

• Crossing of the cheque.
• (Computer) posting of the cheque.
• Clearing seal & proper endorsement of the cheque.
• Separation of cheque from deposit slip.
• Sorting of cheque 1^st bank wise and then on branch wise.
• Computer print 1^st branch wise & then bank wise.
• Preparation of 1^st Clearing House computer validation sheet.
• Examine computer validation sheet with the deposit slip to justify the computer posting
• Copy of computer posting in the floppy disk.

Bills Collection: 

In modern banking the mechanism has become complex as far as smooth transaction and safety is concerned. Customer does pay and receive bill from their counterpart as a result of transaction. Commercial bank’s duty is to collect bills on behalf of their customer.

Types of Bills for Collection

1. Outward Bills for Collection (OBC).
2. Inward Bills for Collection (IBC).

Outward bills for collection (OBC)

OBC means Outward Bills for Collection .OBC exists with different branches of different banks outside the local clearing house. Normally two types of OBC:

• OBC with different branches of other banks
• OBC with different branches of the same bank

Procedure of OBC:

• Entry in the OBC register.
• Put OBC number in the cheque.
• “Crossing seal” on the left corner of the cheque & “payees account will be credited on realization “seal on the back of the cheque with signature of the concerned officer.
• Dispatch the OBC cheque with forwarding.
• Reserve the photocopy of the cheque, carbon copy of the forwarding and deposit slip of the cheque in the OBC file.

Inward bills for collection (IBC)

When the banks collect bills as an agent of the collecting branch, the system is known as IBC. In this case the bank will work as an agent of the collection bank. The branch receives a forwarding letter and the bill.

Procedure of IBC:

1. IBC against OBC: To receive the OBC cheque first we have to give entry in the IBC Register .The IBC number should put on the forwarding of the OBC with date.
2. Deposit of OBC amount: OBC cheque amount is put into the “sundry deposit-sundry Creditors account”, prepare debit & credit voucher of it. If the OBC cheque is honored, send credit advice (IBCA) with signature & advice number of the concern branch for the OBC amount.
3. If the OBC cheque is dishonored, the concerned branch is informed about it.
4. Again place in the clearing house or send the OBC cheque with Return Memo to the issuing branch according to their information.

NCC Bank Deposit Scheme at a Glance

The deposit liabilities of a NCCBL are classified into two categories:

• Time liabilities or Term Deposits
• Demand liabilities or Demand Deposits

Term Deposits

Term deposits are included all those deposits which are deposited with the bank for a fixed period specified in advance such deposits are therefore called Fixed deposits or Term deposits.

Term Deposits Are Divided Into Three:

• Fixed Deposit Account (FDR)
• Short Term Deposit (STD)
• Special Savings Scheme (SSS)

Demand Deposits

Demand Deposits are included all those deposits which are payable on demand.

Demand Deposits Are Divided Into Two:

• Savings Bank A/C (SB)
• Current Deposit A/C (CD)

Savings Bank A/C (SB)

A savings bank account is a meant for the people of the lower and middle classes who wish to save a part of their incomes to meet their future needs and intent to earn an income from their savings. The banks, therefore, impose certain restrictions on the savings banks account and also offer a reasonable rate of interest. The need of keeping cash reserves against such deposits is comparatively larger vis-à-vis the fixed deposits. In Savings A/C the depositor enjoys a flat rate of interest on the deposited amount.

Savings Bank A/C could be opened by

• Individual
• Joint
• Minor

Basic Feature Of The Savings Bank A/C

• The current interest rate on deposit in NCCBL is 5.5%
• Interest on SB is paid for the lowest amount in deposit during the period of 1 (one) month
• No restriction on withdrawal.
• Interest is now calculated on the minimum balance to the credit of the account during the period from 6th to the last day of each calendar month of every half year at the end of June and December.
• Service charge and 10% source tax on interest will be deducted from each A/C.

Current Deposit A/C (CD)

A current account is a running account that may be operated upon any number of times during a working day. There is no restriction on the number of amount of withdrawals from a current account.

Basic Feature of the Current Deposit A/C

• No interest is paid on current deposits.
• The banks cut an incidental charge from each A/C each year. Head Office circular determines the amount of the incidental charge.
• The banks give overdraft facilities also in certain cases.
• The banks through current accounts grant the loans and advances.

Fixed Deposit Account (FDR)

FDR A/C can be opened for the period of three months, six months, one year, two years, and three years and above. The period is agreed upon at the time of making the deposit and the depositor cannot withdraw his money before the expiry of the fixed period if he at all needs to withdraw his money before the expiry of the fixed period, he can do so at the discretion of the banker on surveying a previous notice. Fixed deposits bring a handsome interest to the depositors and the rate of interest varies directly with the period for which the depositors are made. FDR A/C can be individual or joint. Besides it can be opened by the name of a minor with the operation of his or her guardian.

Short Term Deposit (STD)

It is same as current account exception that notice is required to be given to the bank before each withdrawal is made. Interest will be allowed on the daily balance being calculated and applied half yearly at the end of June and December. The interest rate of STD A/C is 4.5%.

Special Saving Scheme (SSS)

The main objective of the scheme is to develop a regular habit of savings in the depositors

Monthly installments of deposits will be Tk. 500, Tk. 1000, Tk. 1500, Tk. 2000, Tk. 2500, Tk. 3000, Tk. 3500, Tk. 4000 Tk. 4500, Tk. 5000 and Tk. 10000 to be deposited for entire duration as fixed at the time of opening the account. Account may be opened for any installments but later on the same is not changeable.

• Two types of account can be opened under this scheme. One for term of 5 years and another for a term of 10 years. Rules for both the accounts shall be the same.
• The depositor will be paid a fixed amount after expiry of the term.
• Account in the name of minor can also be opened.
• A person is allowed to open more than one account for different installment in a branch.
• No withdrawals shall usually be allowed before five years. If any account needed to be closed before 5 years, interest at prevailing rate on saving account shall be paid along with the principal.
• No interest on the deposited amount shall be paid if the account is closed before the six months.
• Monthly installment will have to be deposited by 10th day of each month.
• In case of failure to deposit monthly installment on time (maximum 3 installments) account holder will have to pay Tk. 10 for each installment with subsequent deposit.
• Depositors may nominate one or more persons against the account as “Nominee”
• The customer can receive loan 80% of his deposit after depositing money for two years continuously.

Locker service

NCC bank is also unique for providing locker service to its customers. People usually keep their valuable things for securing purpose.

Terms and conditions for locker service:

• To open a locker a saving account is required.
• Nominee is also required to have locker service.
• Security money Tk. 2000 required for each locker.
• Locker rent is charged yearly in advance.

Different lockers and charges:

Insurance for different lockers:

STRATEGY ANALYSIS OF NCC BANK LIMITED

SWOT Analysis

SWOT analysis is an important tool for evaluating the company’s Strength, Weaknesses, Opportunities, and Threats. It helps the organization to identify the how to evaluate its performance and scan the micro environment, which in turn would help the organization to navigate in the turbulent ocean of competition.

Strengths:

Innovation

The major strength of NCCBL is product innovation. They have introduced new product every year. Their innovative product creates a positive image. In this year they have introduced the Festival loan for the business man and the salaried person to meet their extra finance during the Festival period i.e. Eid-ul-Fitr, Eid-ul-Azha, Durga Puza that are highly appreciated among the customers

Top Management

The top management of the bank is a key strength for the NCCBL and the contributed heavily towards the growth and development of the bank. The top management officials all have had reputed of banking experience, skill and proficiency.

Company Reputation

NCCBL has created a standing in the banking industry of the country chiefly among the new comers. NCCBL has already established a firm grip in the banking sector having tremendous growth in the profits and deposits within a phase of five years.

Sponsors

NCCBL has been founded by a group of prominent entrepreneur of the country. The sponsor’s directors belongs large industrial conglomerates of the country. The giant name in director’s list is Nurul Islam, owner of Sanawara Corporation, Abdul Halim, the owner of Prime Group.

Modern facilities and Online Banking

From the very beginning of the NCC Bank tried to furnish their work surroundings with modern equipment and facilities. For the speedy services to the customer NCC has installed money-counting machine in teller counter. The bank has already started online banking operation.

String of Branches

From the formative stage NCC tried to furnish their branches by impressive style. These well decorated branches get attention of the potential customers; this is one kind of strategy. The Gulshan branch, Dhanmondi branch is also impressive and is comparable to foreign banks.

Good customer service

Good customer service is another major strength of the NCCBL. They provide a one-stop service. In a highly competitive market the quality of service rendered by the bank to their valued customers is absolutely vital to ensure growth of both deposits loans and advances.

Interactive corporate Culture

The corporate culture of NCC is very much interactive compare to our other local organization. This interactive environment encourages the employees to work attentively. Since the banking job is very much routine work oriented, NCC’s friendly, interactive and also lovely environment boosts up the work capability of the employees.

Alliance in ATM

ATM is the fastest growing modern banking concept. NCC has launched ATM along with seven other contemporary banks jointly which gave the product more acceptability.

Weaknesses:

Advertising and promotion

Advertising and promotion is the one of the weak point of NCC. NCC does not have any effective truck for aggressive marketing activities. This lacking pushes the bank far behind the form the other competitor. At present only the neon sign at Shabag is visible.

Disguised Employment

Reference appointment is very much effective in NCC. As a result of this there are many people who are only drawing salaries at end of the month but making a minimum contribution towards the organization. And this is related to the problem of reference appointment. On the other hand there are officers who work hard but are not appreciated accordingly. Those frustrated officers leaving the bank to other bank.

Limitation of Information System (Micro Banker)

Micro Banker is not comprehensive banking software. It is desirable that a more comprehensive banking system should be replaced Micro Banker system.

Limited Network

NCC has limited branches. Now 59 branches are operating over the country. Bank should open their branches in prime locations.

Opportunities:

Diversification

NCC can pursue a diversification strategy in expanding its current line of business. The management can consider option of starting merchant banking or diversify into leasing and insurance. By expending business portfolio, NCC can shrink business risk.

Credit cards and Tele banking:

These are the new retail banking services provided by the foreign banks. NCC can evaluate the option of launching credit cards and Tele Banking system.

Threats:

Contemporary Banks

The contemporary banks of NCC like Prime Bank, Dhaka Bank and Northern Bank are its major rivals. They are carrying out aggressive campaign to attract lucrative corporate clients as well as big time depositor. NCC should remain vigilant about the steps taken by these banks, as this will in turn affect NCC strategies.

Multinational Bank

The rapid expansion of multinational bank poses a potential threat to the PCB’s. Due to the booming energy sector more foreign banks are expected to operate in Bangladesh. Moreover the already existing foreign banks such as Standard Chartered and CITI NA are mew pursing an aggressive branch expansion strategy. Since the foreign bank has tremendous financial strength, it will pose a threat to local banks to a certain extent in terms of grabbing the lucrative clients.

Upcoming Banks

The upcoming local private banks can also pose threats to the existing PCB’s. The govt. has planned to permit new banks. It is expected that in the next few years more local private banks may emerge. If that happens the intensity of competition will rise further and banks will have to develop strategies to compete against foreign banks.

Default Culture

Default culture is very much familiar to our country. For a bank is very harmful.  NCC has not faced seriously yet. However the bank grows older it may be ill with this situation.

Major Findings

While working at NCC Bank ltd, Dhanmondi Branch, I have attained to a newer kind of experience. After the collection of data, I have got some findings. These findings are completely from my personal point of view. Those are given below:

• NCC Bank Limited has already achieved a high growth rate accompanied by an impressive profit growth rate. The number of deposit and investment are also increasing rapidly.
• NCC Bank has an interactive corporate culture. The working environment is very friendly, interactive and informal. And there are no hidden barriers or boundaries while communication between the superior and the subordinate. This corporate culture provides as a great motivation factor to the employees.
• NCC Bank Limited has already established a favorable reputation in the banking industry of the country. It is one of the leading private sector commercial banks in Bangladesh. The bank has already shown a tremendous growth in the profits and deposits sector.
• They follow the traditional banking system in general banking department. The entire general banking procedure is not fully computerized.
• From the clients view introducer is one of the problems to open an account. It is general problem to all commercial bank.
• NCC Bank uses manual system to verify specimen signature of clients it consumes a lot of time.
• Lack of update products is also a drawback of the general banking area of the NCC Bank. The bank provides only some limited traditional services.
• They face troubles with those clients who have not any knowledge in banking transactions and banking rules.
• NCC Bank has own training Institution for its employees, so they don’t require to train them in other training Institutions.
• They are not using Data Base Network in information technology Department. So they have to transfer data from branch to head office by using floppy disk.
• Bank has no office assistance that’s why officer of Bank transfer papers and documents from one desk to another, it consumes time of officer and also clients.
• NCC Bank has insufficiencies of Authorized Dealer Branch in respect of the total foreign exchange business. Bank has only six branches, which have AD licenses. As a result it total foreign exchange business is very small in respect of total market.
• NCC Bank’s numbers of customers are also very small in compared to other banks in the market. This is because of small number of branches.
• The number of branches is not sufficient to cover the country most.
• The bank failed to provide standard recruitment policies in lower level like Assistant Officer to Junior Officer. As a result the services of the bank face problems in resent

Present Problems

• There are no party wise files.
• There are no file lists.
• There are no country wise beneficiary’s credit report files.
• Sanction letter is not kept in the concerned files.
• Inspection of godown is not done & we are depending on the godown keepers having cores of LIM liabilities.
• Regularization of documentation & other works are not done.
• It was that no letters were send to the parties who haven’t submitted the bill of entry.
• They follow the traditional banking system in general banking department. The entire general banking procedure is not fully computerized.
• From the clients view introducer is one of the problems to open an account. It is general problem to all commercial bank.
• NCC Bank uses manual system to verify specimen signature of clients it consumes a lot of time.
• Lack of update products is also a drawback of the general banking area of the NCC Bank. The bank provides only some limited traditional services.
• They face troubles with those clients who have not any knowledge in banking transactions and banking rules.
• NCC Bank has own training Institution for its employees, so they don’t require to train them in other training Institutions.
• They are not using Data Base Network in information technology Department. So they have to transfer data from branch to head office by using floppy disk or pendrive.
• Bank has no office assistance that’s why officer of Bank transfer papers and documents from one desk to another, it consumes time of officer and also clients.
• NCC Bank has insufficiencies of Authorized Dealer Branch in respect of the total foreign exchange business. Bank has only 17 branches, which have AD licenses. As a result it total foreign exchange business is very small in respect of total market.
• NCC Bank’s numbers of customers are also very small in compared to other banks in the market. This is because of small number of branches.
• The number of branches is not sufficient to cover the country most.
• The bank failed to provide standard recruitment policies in lower level like Assistant Officer to Junior Officer. As a result the services of the bank face problems in resent

CONCLUSION

There are a number of Private Commercial Banks, Nationalized Commercial Banks and foreign Banks operating their activities in Bangladesh. The NCC Bank ltd is one of them. For the future planning and the successful operation for achieving its prime goal in this current competitive environment this report can be a helpful guideline.

From the practical point of view I can declare boldly that I really have enjoyed my internship at NCC Bank from the first day. Moreover, internship program that is mandatory for my BBA program, although it is obviously helpful for my further thinking about my career.

Banks always contribute towards the economic development of a country. Compared with other Banks NCC Bank is contributing more by investing most of its funds in fruitful projects leading to increase in production of the country. It is obvious that right channel of Banking establish a successful network over the country and increases resources; will be able to play a considerable role in the portfolio of development in developing country like ours.

NCC Bank playing its leading role in socio-economic development of the country. Since inception NCC Bank has been rendering its Banking services with the needs of the nation to cope with the demands of people in the country. By doing many other works for state & society, NCC Bank has emerged as the pioneer of playing key role in the country.

RECOMMENDATIONS

For the probable solutions of the identified problems and to ensure better progress of NCC Bank in future, some necessary steps are recommended below on the basis of collected data, observation, expert opinion ;

• If the entire banking system is fully online on computerized system then they satisfy the customer by providing fast service with minimum service charge.
• NCC Bank should ensure networking system with its branches then it could easily transfer data within short time.
• NCC Bank should give more attention to advertisement for creating more attraction among its customers, which is helpful to collect more deposits and increase investments scope. That’s why bank should give emphasis on advertisement in various media like TV, News Paper, Internet and Billboard.
• The entire department should be well informed regarding their goals and objectives. It is essential to execute company objective into individual target.
• A philosophy of working for the customer instead of working for boss must be introduced.
• Job description should be clarified and proper training facilities should ensure to improve the performance of bottom line management.
• It was observed that the officers of NCC Bank have to spend more time in preparing vouchers; this can be avoided by the automation.
• NCC Bank should develop online banking system to compete with other commercial banks.
• The bank has the provision of internship but there is no organized program for internship.
• Credit Card and Automated Teller Machine (ATM) should be introduced as soon as possible because of present market demand of the customer and the educated customer now wants technology based banking.
• Attractive incentives packages for the exporters will help to increase the export and accordingly it will diminish the balance of payment gap of NCC bank.
• NCC Bank is to be concentrating in always monitoring the performances of its competitors in the field of foreign trade.
• Bank can provide foreign market reports that will enable the exporter to evaluate the demand for their products in foreign countries.
• Due to lack of proper knowledge about the operation procedure and services provide to the customers by SWIFT certain customers are facing problem as they have to wait for certain time to get service. And sometimes personnel are not being able to operate SWIFT without any confutation. They are not fully independent handing SWIFT. Official training is the solution of this problem.
• Bangladesh Bank should take initiative to form a high-powered committee consisting scholars and experts from different disciplines and professions such as academicians, economists bankers, lawyers etc. to design an appropriate and useful legal framework for Islami Shariah Based Banking. This type of committee may be helpful for the necessary correction of government policies in Islami Banking.
• NCC Bank will have to encourage entrepreneurs, businessmen, rich people and government to come forward to established ancillary organizations.
• Branches of NCC Bank are not sufficient as per demand of the people. So NCC Bank should setup new branches
• NCC Bank should also focus on the marketing aspects by informing the customers about its products and offering services charges.
• NCC Bank Should focuses on their promotional activities on its marketable products.