General Banking Activities of Shahjalal Islami Bank Limited

The major objective of this report is to analysis General Banking Activities of Shahjalal Islami Bank Limited. General objectives of this reports are to develop the practical knowledge by the practical orientation of work, to know about Shahjalal Islami Bank, operational activities this is based on Islami Shariah and to know distinguishing fractures between Islamic & Non-Islamic Bank and to identify the customer service of SJIBL. Finally this report make swot analysis General Banking Activities of Shahjalal Islami Bank Limited.

Objective of the Study:

There have two types of objective

The main objectives of the study are:

• To find out the reality in the practical life.
• To fulfill the requirement for the completion of BBA program.

The Secondary objectives of this report are:

• To develop the practical knowledge by the practical orientation of work.
• To build up the pillar of the career for near future.
• To know about Shahjalal Islami Bank Limited (SJIBL) operational activities this is based on Islami Shariah.
• To know about Foreign Trade operation of SJIBL.
• To know distinguishing fractures between Islamic & Non-Islamic Bank.
• To identify the customer service of SJIBL.

General Information  

Shahjalal Islami Bank Limited is based on Islami Shariah. SJIBL is named after the name of a saint Hajrat Shahjalal ® who dedicated his life for the cause of preaching Islam in the east-north part of the subcontinent. It was incorporated as a public limited company on 1st April 2001 under companies’ act 1994. It started its banking operation on may 10, with the 1st branch opened at 58, Dilkusha C/A, Dhaka, obtaining the license of Bangladesh Bank, for enlistment of financial condition of its customers as well as to contribute to sustainable economic growth and development in trade and industry of the country. Its corporate head quarter is situated at 10, Dilkusha, C/A, Jiban Bima Bhaban, Dhaka -1000, and Bangladesh. Now it has 21 branches 11 Branches are in Dhaka and rest 10 branches are in Chittagong, Sylhet and Gajipur. The sponsors of SJIBL are leading business personalities and renowned industrialists of the country.

Deposit Mobilization

Introduction:

Shahjalal Islami bank limited is a commercial bank and its play a very important role in our economy; in fact it is difficult imaging how our economic system would function efficiently without the help of commercial bank. They are heart of our financial structure since they have the ability, co-operation with the Bangladesh Bank to add to the money supply of the nation and thus create additional purchasing power. These characteristics set commercial banks apart from other financial institution. In addition to issuing deposits payable on demand they accept time deposit. By lending and investing these resources and by transferring funds throughout the nation and even between countries, they make possible a more complete utilization of resources of the nation. Although banks create no new  wealth, their lending. Investing and related activities facilitate the economic process of production, distribution and consumption. There are mainly three sections in SJIBL via General Banking Division, Investment Division and Foreign Trade Division. These Divisions have small departments or units under them.

Deposit Mobilization of SJIBL:

Bank account is a contractual relationship between a bank and the customers. It is the best way for a customer to build relationship with the bank. Like interest-based conventional banks, the main function of Shahjalal Islami Bank Limited (SJIBL) is to mobilize saving and provide financial support to the entrepreneurs. Depositors receive interest in a predetermined rate for their deposits make with an interest based banks, where SJIBL neither pay not receive interest and mobilizes saving of the common people in line with Islamic Shariah.

Deposit account can take in a various forms such as:

• Al – Wadiah Current Deposit (AC)
• Mudarabah Savings Deposit (MSD)
• Short – Notice Deposit (SND)

Al – Wadiah Current Deposit (ACD)

Shahjalal Islami Bank Limited receives deposits in its Al – Wadia Current Account. It has some similarity with the current account of conventional bank. The term Al – Wadiah Current Deposit means deposit of money allowing somebody to sue it. Banks being trustee preserves and keeps or in safe custody of what is deposited. Depositors feel safe in keeping their money with the bank and take transaction facilities. Bank provides assurance of returning money to the depositors on demand. In the process of opening Al-Wadiah Deposit, the bank gets approval of the depositors regarding the use of the deposited money and earns profit out of their development. Any losses incurred by way of such investment are totally borne by the bank. Thus, the depositors don’t take the risk of losses with Al-Wadiah Current Deposit; they also don’t expect any profit from it. Depositors are provided with cheque book. They can withdraw or deposit any amount as and when they like. Bank may charge a fee in the account. Al-Wadiah Deposit are short terms and very uncertain, thus banks have to be very useful in the investment of money from this account.

Mudaraba saving Deposit (MSD):

Mudaraba Saving Deposit (MSD) is open by the lower and middle people who wish to save a part of their incomes to meet their future need intend to earn an income from their savings. It aims at encouraging savings of non-trading persons(s), institution(s), society, etc. by depositing small amount of money in the bank.

Restriction on withdrawals and deposit:

• The number of withdrawals over a period of time is limited. Two withdrawals per week are permitted. But more than that no interest will be paid on rest amount for that month.
• The total amount of one or more withdrawal on any date should not exceed 25% of the in the accounts unless 7 (seven) days advance notice is given.
• The customer may deposit any amount in the savings bank account subject to a minimum of Tk.2000/- in the account.

 Payment of Profit:

Shahjalal Islami Bank Limited is proving 5.5% profit on Mudaraba Saving Deposit.

Opening a saving account:

For Operating a Mudaraba Saving Deposit following documentation are required

• Two copies of passport size photographs of accountholder and one copy passport size photo of nominee.
• Introductory reference.
• Commissioner’s/Chairman Certificate.

General Precautions of opening an MSD Account:

After opening an account and before issuing a Cheque book the authorized officer should check the account operating form for the complete information, which is given by the customers.

• Name of the account holder.
• Photos of the account holder.
• Date of opening
• Types of account.
• Present and permanent address
• Name of the nominee and their address.
• Initial deposit
• Specimen signature in the form in the “Specimen signature card”.
• Name, address and the account number of the introducer.

Mudaraba Short Notice Deposit (MSND):

Shahjalal Islami Bank Limited also receives term deposit from the clients. The SND account is different from the interest-based banks. It is also a Time Deposit account. The formalities for opening of this account are similar to those required for Al-Wadiah Current Account. The only difference is that seven (7) days notice is required for withdrawal of any sum and profit is paid. The rate of profit for this account is 5%. If the withdrawal on demand is desired, it may be paid subject to the for-feature for the period of notice or the expired of notice.

The Shahjalal Islami Bank Limited (SJIBL) is containing some Deposit Scheme, which are the really profitable for bank and customer. The Bank maintains Shariah –based transaction with their customer by different Scheme those are

• Monthly Deposit Scheme (MDS)
• Mudarah Term Deposit Receipt (MTDR)
• Monthly Income Scheme (MIS)
• Double Profit Deposit Scheme (DPDS)
• Millionaire Scheme (MS)
• Hajj Palon Scheme (HS)

Monthly Deposit Scheme (MDS/DPS)

This account open very easy and there are no fixed day to open. Account holders do not need any savings account if he/she directly pays their monthly installment. Account holders carefully complete the MDS form and attests two copies passport size photograph one nominee and other own with form. Account holders can pay advance to continue their installment or can give permanent instruction from his/her savings account. In this term, the account holders are bound to pay Tk.50 for transferred and Tk.5/- for service charge. If the account is close before the maturity then profit will be calculate according to saving rates. If a depositor fails to pay calculate as Savings rate. But for the first six-month no profit will be calculate. Nominee will enjoy the profit will in absence of the accountholder. Depositor will get the profit after the matured according to following table:

Mudaraba Term Deposit Receipt (MTDR)

It is like a fixed deposit in the conventional banking system but it does not receive or accept interest father, this account give profit and collect deposits. In this mode less than that Tk.1 crore or Tk.1 crore and above can be deposited against client will get non-transferable instrument of equal amount. If a customer withdraw his/her money before one month than he/she will not get any kind of profit. On the other hand, after the matured if client don’t withdraw his/her money than it will be auto renewed with imposed profit for the next days. If a depositor would like to withdraw his profit after six months he/she will get the profit accordance with previous years profit rate. After the announced yearly profit or loss if bank felt in loss posting, then the depositor bound to incur the loss. In absence of account holder the selected nominee will get the money. Account holder bound to bear any kind of tax or excise duty according to government circular. The profit rates of this account are:

Monthly Income Scheme (MIS)

This scheme is very popular in our country, job retreat people opens this scheme. And which people are not able to do business than they are wanting to safe from risk and they open it. It is the scheme for profit earning. In this account depositor can deposit minimum of Tk. 50,000/- and above. Depositor will get Tk500/ against Tk. 50,000/-. And it is the fixed deposit for 3 (three) years. If the accountholder to want to close his/her account before maturity date than he/she will get profit accordance with savings rate that is 5.5%. In the absence of accountholder, the specified nominee will get the whole benefit. The profit rates of this account are:

Double Profit Deposit Scheme (DPDS)

The Shahjalal Islami Bank gives the facility to the client by the Islamic Shariah Mudaraba rules and regulations. In this scheme depositors can deposit more than Tk.10, 000 for 6 years and after the maturity date accountholder will receive double than his/her deposited amount. Depositor will get 80% investment facility by deposit the deposit receipt. Bank can invest this amount any sector by the Islamic Shariah rules and regulations. Accountholder are bound to pay any government tax. For opening this account applicant need recent one copy photograph and one copy photograph of nominee. The profit rates of this account are:

Millionaire Scheme:

It maturity is long than other scheme. Generally this account is designed for children. Here, applicants are the selected people for operating the account on behalf of the accountholder. The depositor should to deposit the account within first 15 days of the month; neither will he/she be designated as debtor to the bank. If 15^th date is the off day then the next working day will be schedule date. Accountholder can open more one account this Branch. Depositor will get 80% loan facility against the deposit money. No chequebook will be issued for this account, but the bank will provide deposit book.

The profit rate based on different amount and time are given below:

Hajj scheme: 

Hajj is compulsory for all who are the ability to hajj at that cause Hajj is important for all. Hajj is the important way for the Islam but many people have the interest but there have no ability. Many people create the ability but at that time they are physically weak. At that cause Shahjalal Islami Bank open this scheme.

Requirements for this scheme:

• Must be age above 18.
• Account holder must be citizen of the Bangladesh.
• Account holder must need the attested photo with introducer.
• Gradient can maintain their account for the child.

General Documentation requires for opening an account:

a) For an Individual Customer:

• Copy the passport, if available or Employer’s Certificate or Commissioner’s Certificate or Letter of Introduction by a person accepted to the Bank.
• TIN Certificate, if applicable.
• Two recent passport size photographs duly attested by the Introducer.

b) For Sole Proprietorship:

• Copy of Trade License.
• Two recent passport size photographs of the proprietor/Signatory duly attested by the Introducer.
• Copy of the passport the proprietor/Signatory, if available Commissioner’s/Chairman’s Certificate or Letter of Introduction by a person accepted to the Bank.
• TIN certificate.

c) For Partnership:

• Copy of Partnership Deed of the Firm.
• List of Partners with their address and phone number.
• Copy of Trade License.
• Extract of Resolution of the Partners of the Firm for opening the account and authorization for its operation duly certified by the managing Partner of the Firm.
• For Registered Partnership, Certificate of Registration of the Firm along with duly certified copy of the Partnership Deed.
• Two recent passport size photographs of each Partner/Signatory duly attested by the Introducer.

• Copy of Passport of each Partner/Signatory, if available or Commissioner’s/Chairman’s Certificate or Letter of Introduction by a person acceptable to the Bank.
• TIN Certificate.

 d) Private & Public Limited Company:

• Certified true copy of the Memorandum and Article Association of the Company.
• Certified true copy of Certificate of Incorporation of the Company.
• Certificate true copy of Certificate of Commencement of Business of the Company in case of Public Limited Company.
• Latest list of Directors with address and phone number along with Form XII.
• Extracts of duly adopted Resolution of the Board of Directors of the Company for opening the Account and authorization for its operation duly certified by the Chairman/Managing Director of the Company.
• Copy of Trade License.
• Two recent size photographs of each signatory duly attested by the introducer.
• Copy of the passport of each signatory, if available or Commissioner’s/Chairman’s
• Certificate or Letter of Introduction by a person acceptable to the Bank.
• TIN Certificate.

Computer services

Shahjalal Islami Bank is computerized and provides the following services some of these services will be introduced soon.   Shahjalal Islami Bank Limited introduced a few schemes, which are very popular:

1. Online services
2. Automated Accounting
3. Integrated System
4. Signature Verification
5. Any Branch Banking
6. ATM Services
7. POS Services
8. SMS Push Pull Services
9. Other Delivery Channel Services (to be implemented)

Cheque Book Issue

Cheque Book is a material to withdraw money from the bank. It is a very convenient way to transact money from one place to another without any accident. If any one opens an account then she/he will apply for a Chequebook on requisition slip. After verifying the signature of the account holder by the officer issues Cheque. Then we will assign numbers to the leaves of the Chequebook and account number in the register book. The account number and branch seal will also be written on every leaf of the Chequebook. Two officers initialize the account number and leaf numbers the issuing officer will also check the register book and initializes it also. Then the Chequebook is delivered to the party after taking the signature on the register book from the party.

Duplicate Cheque Book issue:

When a party looses his/her Chequebook, then he/she applies for duplicate Chequebook. Bank stop payment order for that lost Cheque book series in the respective ledger. Then client needs guarantor’s certificate and guarantor must be an account holder of that branch with sufficient balance. In this case, the party will apply to the branch manager for duplicate Chequebook. The party must give indemnity bondage referring that he/she will liable for any fraud-forgery by the lost Cheque. After the formalities Bank issue of new Chequebook for client.

Return of the Cheque:

A Cheque may be returned by the following reason:

• Account Closed.
• Insufficient funds.
• Payment stopped.
• Refer to drawer.
• Drawn against uncollected funds.
• Amount in words and figure differ.
• Drawer’s signature differs.
• Alternation requires draw’s full signature.
• Cheque postdated.
• Date incomplete/missing.
• Clearing house stamp missing.

Examined of the Cheque:

The Passing official must examine the followings:

• Whether the instrument presented is related to the branch.
• The instrument is not undated/anti-dated/post-dated.
• The instrument is not crossed since crossed instruments are not payable over the counter.
• The amounts is words and figures are written and do not differ.
• There is no alternation anywhere on the instrument.
• Incase of order Cheque the proper identification of the payee ensure to the satisfaction of the Bank.
• The instrument bears the signature of the drawer.
• The number of the instrument along with preceding series if any, conform to the number/series issued and recorded in the relative account particulars.
• The instrument bearing similar number was not been paid earlier.

Activities of Cleaning Department

On behalf of the customer bank receives their proceeds of instruments such as Drafts, Cheques, and Pay Order and sends for collection through these methods:

Outward Bills for Collection (OBC) and Inward Bills for (IBC) within the cleaning houses area.

Clearing

Clearing Department works are classified in two ways:

• Outward Clearing
• Inward Clearing

Outward Clearing:

This instruments drawn on other banks, within the clearinghouse area, are deposited through our clients are sent for collection is called outward clearing.

Procedure for Outward Clearing:

• Instrument received
• Check these items in the instrument: a) date, b) branch, c) amount in words and figure d) signature
• Special crossing seal, clearing seal, endorsement seal as “Payees A/C credited”
• Entry in the Outward Clearing Register.
• Preparation for Clearing House: a) Schedule making, b) send to principal office.

The amount in party A/C in the clearing part is not in the available balance part of the computer program. If the instrument is honored then the amount merges are available balance. This is done by customized software prepared by SJIBL OT Department.

Inward Clearing:

When we receive cheque drawn on our branches within the clearinghouse area presented by other banks is known as inward clearing:

Procedure for Inward Clearing:

• Instrument (DD/Cheque/PO) comes from principal office
• Entry in “Inward Register”
• Cheque – in computer
• DD payable
• Pay Order respective register
• Sign in the register by authorized officer
• Cancellation of instrument
• Send IBCA to Local Office for honored instrument
• Send Return memo, showing cause, to Local Office for dishonored instrument.

Letter Of Credit (L/C)

A letter from a bank guaranteeing that a buyer’s payment to a seller will be received on time and for the correct amount. In the event that the buyer is unable to make payment on the purchase, the bank will be required to cover the full or remaining amount of the purchase.

Letters of credit are often used in international transactions to ensure that payment will be received. Due to the nature of international dealings including factors such as distance, differing laws in each country and difficulty in knowing each party personally, the use of letters of credit has become a very important aspect of international trade. The bank also acts on behalf of the buyer (holder of letter of credit) by ensuring that the supplier will not be paid until the bank receives a confirmation that the goods have been shipped.

Forms of Letter of Credit:

A Letter of Credit (L/C) may be two forms. These as Below

• Revocable letter of credit
• Irrevocable letter of credit

Revocable L/C

If any letter of credit can be amendment or change of any clause canceled by consent of the exporter and importer is known revocable letter of credit.

A revocable letter of credit can be amended or canceled by the issuing bank at any time without prior notice beneficiary. It does not constitute a legally binding undertaking by

the bank to make payment. Revocation is possible only until the issuing bank or correspondent has honored the document. Thus a revocable credit does not usually provide adequate security for the beneficiary.

Undertaking by the bank to make payment, revocation is possible only until the issuing bank or correspondent has honored the document. Thus a revocable credit does not usually provide adequate security for the beneficiary.

 Irrevocable L/C

A documentary credit takes many different forms. The first decision i.e. the choice of the basic form of the credit is usually made at the time of negotiation between the seller and the buyer. The terms of the credit will be determined in detail when the buyer instructs his bank to issue the credit. At this stage the seller, on being informed by the bank regarding the credit terms, should ensure whether the credit terms are agreeable and, if necessary, demand from the buyer a more precise wording of the credit terms or the necessary amendments. It is in the interest of both the parties to the contract that the individual terms of the credit transaction are clearly and correctly stipulated. This facilitates the examination of the documents at the time of utilization.

Documents required

This will normally include commercial invoice consular or customers invoice insurance policies as certificate if the source is to be effected by the beneficiary and original bills or lading.

General Description of the Merchandise: Which is briefly and in a general manner duly describes the merchandise covered by a later or credit.

The Importer submits the following documents before opening of the L/C:

• TIN certificate
• Trade license
• IRC certificate
• LCA from
• Application and Agreement from
• IMP from

Opening of LC:

The branch should establish LCs against specific authorization only on behalf of their own customers maintaining accounts with them and are known to be participating in the trade

Application for Opening LC

The importer is required to apply for opening of LC in the prescribed printed LC application form available with the bank with adhesive stamp affixed on it. The importer should carefully fill in this form, keeping in view the terms of his contract with the foreign supplier or the supplier’s local agent and submit it to the Bank duly signed and supported by:

• Indents issued by Indenting Agent or preformed invoice issued by foreign supplier;
• Marine Insurance Cover note issued by an approved Insurance Company in Bangladesh, in favor of the Bank, covering the usual marine risks;
• IMP Form duly signed;
• IRC duly renewed.

In the letter of credit application form, the importer signs an agreement to the effect that, in consideration of the bank’s opening the credit he agrees,

• that the Bank will have the pledge of document and goods covered by the credit;
• to accept and/or pay on maturity the drafts, if any, drawn under the credit;
• The Provisions of the Articles of the Uniform Customs and Practice for documentary credit 1995 edition – ICC Brochure No.500 shall govern the letter of credit unless otherwise specified by him in the application.

Receipt and Scrutiny of Documents  

After opening the LC the beneficiary collects necessary documents under the terms of LC for negotiation

• Commercial Invoice;
• Draft or Bill of Exchange;
• Bill of lading or Airway Bill or other evidence of shipment (e.g. Railway Receipt, Truck Receipt, Barge Receipt);
• Marine Insurance Policy.

Other documents are called auxiliary documents and normally include one or more of the following:

• Packing List or Mills’ Specifications;
• Consular Invoice;
• Certificate of Origin;
• Inspection or Survey Certificate;
• Quality Control Certificate;
• Photo-sanitary Certificate;
• GSP Certificate

• GSP Certificate.

Lodgment, Retirement and Delivery of Documents

Lodgment

After the scrutiny there should follow a step-by-step process of lodgment as follows:

• Enter full particulars of the documents in the prescribed PAD Register allotting a consecutive serial number in the Register.
• Rubber stamp all the shipping documents with the PAD stamp and put the PAD serial number in each of the documents.
• Convert the foreign currency amount of the bill and the foreign bank charges separately into Taka by applying the B.C. selling rate ruling on the date of lodgment. If any forward exchange was booked, the booked rate should be applied.
• Send an “Inter-Branch credit advice” (IBCA) to the Head Office along with a prescribed statement to provide them credit for the payment from their overseas account through SJIBL General Account
• The Head Office (International Division) on receipt of the IBCA and the statement will respond the entry by debit to branch account (through SJIBL General Account) and contra credit to Nostrums Account of the negotiating bank abroad.

Accounting procedure for these transactions is set out in Annexure 1.

Retirement of documents

On receipt of the cost memo/lodgement voucher the importer pays the required amount.

This stage is known as ‘Retirement of Import Bills’. Bank will prepare the vouchers to reflect the amount of cost and other charges from the importer, adjustments of margin and PAD Account. Thereafter the documents may be handed over to the importer against proper acknowledgement after certification and endorsement.

Delivery of Shipping Documents

If the bill is to be retired by debit to the importer’s account, the shipping documents are handed over to the importer or his duly authorized clearing and forwarding agent for clearance of the goods from customs at his own account.

MPI (Pledge) Facility

In case MPI (Pledge) facility is given, the branch should itself arrange or through debiting the account of client, clearance by bank’s nominated Clearing & Forwarding Agent of the goods on payment of import duty, sales tax etc. and store the goods at the bank’s go down subject to release on production of Delivery order as per arrangement.

TR Facility

Sometimes documents are also handed over to the importer against T.R. for clearance of the goods on the clear undertaking that the importer will hold the goods or the sale proceeds thereof in trust with him at the disposal of the bank till the entire facility is liquidated.

Coordination between Investment and LC Departments

As per our existing system, imports bills are held under the custody of branches LC Department but bank finance for opening of LCs is handled by Investment Administration Department. After completing of TR/MPI facilities, documents are delivered to the importers by LC Department. In order to make a full proof system for controlling of import documents, branches should observe the following procedures while releasing import documents retired against T.R. or MPI facilities.

• Investment Department under authorized signatures must issue a memo advising the LC Dep’t. To release the documents after full adjustment of bank dues and/or TR/MPI facilities, as per prescribed formats.
• The Investment Department must ensure that the necessary vouchers have been passed relating to the release of Import Bills against full payment/TR/MPI facilities under authorized signatures. The accounting entries are to be passed and relative tickets prepared as per instructions given in annexure 1
• The LC Department must ensure that necessary approval has been obtained while releasing the import documents against TR or MPI facilities.
• LC Department will forward the documents to Bank’s approved C&F agent, as per standing instructions, with necessary instructions regarding payment of duty and other taxes and the mode of transportation from the port. A copy of he forwarding letter should be endorsed to Investment Department for their record and follow up. Cases where goods are to be cleared locally, documents should be delivered to local approved C&F agents with written permission of branch manager.
• The accounting entries are to be passed and relative tickets prepared as per instructions given in annexure 1

Payment of Import Duty Sales Tax etc

If the bank, on behalf of the importer, clears the goods, the MPI Account is further debited with the amount of import duty, sales tax etc. and other clearing charges including go down rent etc. Delivery of the goods is made in one or more installments through Delivery Orders issued by the branch against cash payment by the importer.

IMP Procedure

All payments for imports into Bangladesh are required to be reported to Bangladesh Bank on IMP form. The importer submits the IMP form in duplicate duly filled in and signed by him or by his authorized agent.

Remittance by the Branch

If the shipping documents concerning the import are received by the branch directly from the foreign correspondent under irrevocable LC, the branch can approve the remittances if otherwise found in order and fully documented and covered by a valid LCA form. Otherwise prior approval of Bangladesh Bank is to be obtained on IMP form on arrival of the goods into Bangladesh, before effecting remittance to the foreign supplier.

In case of import by post, the branches may make remittance against the import without prior approval of Bangladesh only if the post parcels are addressed directly to the branch. In other case prior approval on form IMP is required before effecting remittances.

The relative original copy of IMP form is required to be certified by the  branch accordingly in the space provided for the purpose along with a copy of Invoice duly certifying the amount remitted and submitted to  Bangladesh Bank with usual Monthly Return (Summary statement S-1, S-2 etc. as the case may be) supported by E-2 schedule. The other copies are to be retained by the branch for disposal in future according to Exchange Control Regulations.

Disposal of IMP Forms

The branch will obtain invoices in duplicate and certify these as usual. After recording in the IMP form the particulars of the remittance the original copy of the IMP form along with a copy of the certified invoice should be forwarded to the Bangladesh Bank with usual monthly returns. The branch should retain the duplicate copy of IMP form. Subsequently, when the importer submits the exchange control copy of the Bill of Entry/Custom’s Certified Invoice, its particulars should be matched and checked with those in the IMP form and invoice to see that the merchandise for which remittance was made had been duly received in Bangladesh.

Bill of Entry for Consumption

Subsequently, when the importer submits the exchange control copy of the Bill of Entry/Custom’s Certified Invoice, its particulars should be matched and checked with those in the IMP form and invoice to see that the merchandise for which remittance was made had been duly received in Bangladesh.

This B/E after proper checking should be matched with the duplicate copy of the relative IMP form previously retained by the branch and kept separately party wise and month wise for inspection by the Inspectors of Foreign Trade Department of Bangladesh Bank, after which the same will be destroyed. If the importer does not submit the B/E within 4 months, the matter should be taken up with the concerned importer and also promptly reported to the area Exchange Control Office of Bangladesh Bank for further necessary action against the defaulting importer.

Other copies of the IMP forms are to be filed in the relative file for the importer along with other import documents. In case of imports on Govt. Account the IMP form is marked with bold letter “G”.

Returns & Reports

On the last working day of the month, the returns of bills lodged during the month should be sent to Bangladesh Bank along with original copy of the IMP form. The second copy should be filed with the Bill of Entry after clearance of goods. The branch will also retain the third copy. The 4th copy should be sent to Bangladesh Bank on failure of the importer to submit the Bill of Entry within time.

Receiving the LC and advising it to the Beneficiary

On receipt of the LC the steps to be taken are the following: The branch should enter full particulars of the LC in the LC Advising Register allotting separate serial number for each LC. Serial number of the Register should be recorded on the left hand top corner of the printed LC advising form or on the original LC itself as the case may be

• In case of cable LC, on receipt of mail confirmation update the record by noting the particulars in the LC Advising Register
• Particulars of all amendments (if any) are also to be recorded in the same register before advising the same to the beneficiary

If the credit is an Air Mail LC “Hand-on-credit”, addressed to the beneficiary, dispatch the same in original to the beneficiary under cover of the Bank’s forwarding letter either by registered mail or through messenger, as may be convenient, retaining a photo copy for the bank’s record.

In case of full text cable/telex LC, make a photocopy of the LC and forward it to the beneficiary duly attested under the cover of the bank’s forwarding letter by registered mail or through messenger as might be convenient, retaining the original cable/telex for bank’s record. The text of the cable/telex may also be reproduced in the bank’s printed form

Unless requested by the issuing bank we must not add our confirmation on the LC.  In such a case the fact that the LC is not confirmed should explicitly be made clear to the beneficiary by incorporating the following clause in the advising letter and/or in the body of the LC advising format as the case may be

“Since we have not been requested by the opening bank to confirm the LC, this Advice conveys no engagement or responsibility on our part”.

If we are requested by the opening bank to add our confirmation to the credit, forward the case to the Head office (International Division) for authorization. On Head Office’s approval advise the credit to the beneficiary incorporating a clause on the following lines either in our advising letter and/or in the body of the LC advising format, as the case may be, under the signature of an authorized official

“This carries our confirmation and we hereby agree with the drawers, endorsers and holders in due course of drafts drawn under this credit that such drafts will be duly honored on presentation provided that all the terms and conditions of the credit are complied with”

A register should be maintained for recording such confirmation of LC

The Head Office, before approving the confirmation of the LC, will ensure that the issuing bank is our correspondent and LC confirmation limit has already been sanctioned for this correspondent after proper verification of the credit standing

Branches should neither forward any case to Head Office for approval for adding confirmation to LCs issued by a bank which is not our correspondent or in respect of revocable LC; nor should they add any confirmation to an LC without prior approval of the competent authority in the bank

Any amendment to an LC received from Issuing Bank should be advised to the beneficiary promptly. Only request of Issuing bank for any amendment should be accepted

The branch should carefully check-up the (I) date of shipment, (ii) date of expiry of the LC and (iii) the name and full address of the reimbursing bank and keep proper records of the same

A suitable clause should be incorporated at the bottom of the LC stating that the LC is subject to the provision of UCPDC – ICC Publication No.500,

Realization of advising/confirmation charges

Branch should recover LC advising commission from the beneficiary. If the beneficiary is the bank’s client the charge is debited to his account and if the beneficiary is not our client, the charge will be cash.

Charges should be recovered either from the beneficiary or the opening bank depending on the terms of the LC.

Amendments of LC

Amendments of LC may be initiated either by the beneficiary or the foreign buyer through LC issuing bank. On receipt of a request for effecting amendment of LC, the branch should proceed as follows:

• Time stamp the letter/cable/telex requesting amendment of the LC.
• Take out the work card and LC folder.
• Verify the signature on amending letter/test number on tested amending telex/cable with Test Key.
• Review the LC amending letter/cable/telex for their clarity, completeness and conformity with the existing rules and regulation/sale contract, etc.
• Record all particulars of amendment in the LC Advising Register and all other documents/papers connected with the LC.
• Obtain Head Office approval in case of amendment of confirmed LC involving amount or expiry date.
• Prepare LC amendment form and promptly advise the beneficiary and issuing bank.
• Check and obtain official approval signature before dispatching amendment advice.

Certification by the Branch

After negotiation of the bill or acceptance of the documents for collection, the branch should complete the certificates in the space provided on the duplicate copies of the EXP Form to the effect that they have negotiated bills/received-shipping documents for collection for the value stated on the form.

When payment is received the branch shall certify on the reverse of the Triplicate copy of the form retained with them and forward it to the Bangladesh Bank with the usual return. The quadruplicate copy will be retained by the branch for record.

Payments to Exporter

Negotiation/ Purchase of Documents

On negotiation purchase of the export bill, the exporter may be paid the value of the bill after converting the bill amount into Bangladesh Taka at the ruling bill buying rates–OD Sight Export buying rate for sight bill and long bill buying rate for stance bill. Other approved charges of the bank may also be adjusted against the bill amount. If forward cover had been booked with the branch, the conversion should be made at the booked rate of exchange.

 Advance against export bill

When shipment is not covered by an LC or the documents are found discrepant even though shipment is made against LC, the export bill is sent to the correspondents for collection. In that case, the bank may give advance to a trust worthy exporter against the security of the export bills ranging up to 90% of the value of the bill, depending upon the merit of each case. In such cases, bank may also insist on collateral securities, like guarantee from third party or equitable/legal mortgage of property.

As any LC does not cover the shipment, the Bank should obtain clear instructions from the drawer (exporter) of the bill particularly on the following points:

• DA/DP/Sight Bills
• Noting/Protesting
• Advising fate of the bill
• Realization of Collection charges, interest etc
• Case in need
• Clearance, storage, insurance etc. at destination
• Mode of Presentation of the bill

Remittance department

Shahjalal bank has the remittance department. Shahjalal bank is increasing the profit day by day. This bank earns profit from remittance department. There have two types of remittance

1. Local remittance
2. Foreign Remittance.

Local Remittance

Local Remittance means sending money from one place to another for the customers and it is very important service system in our country. For this service, our country business sectors are get facility by transfer funds from one place to another. Some of the instrument that Shahjalal Islami Bank Limited, Foreign Trade Branch provides are immense beneficial to the clients. These are:

• Demand Draft (DD)
• Pay Order (PO)

 Demand Draft (DD):

Demand Draft is an order of issuing bank in another branch of the same bank to pay specified sum of money to the payee on demand. It is generally issued when customer wants to remit money in any place which is out of the clearinghouse area of issuing branch payee can be purchaser himself or another. Bearing money may be risky. It is a negotiable instrument and it can be crossed or not. For payment of DD, paying branch first has to be confirmed that the DD is not forged one.

First bank Cheques the “Test Code” mentioned on the draft. If “Taste Code” agrees then believe that DD is not forged and makes payments. For further confirmation, the issuing bank sends an advice about the DD to the paying branch. For DD, Commission is taken in the following way:

 Pay Order (PO):

This is very important instrument of the Bank. Pay Order gives the payee the right to claim payment from the issuing bank. It can be en-cashed from issuing bank only. Unlike Cheque, there is no possibility of dishonoring pay order because before issuing pay order banks takes out the money of the pay order in advance. Pay order cannot be endorsed or crossed and so it is not negotiable instrument. Pay order commission is like this:

Kushiara

Kushiara Money Transfer’s a definition of safety and reliability and a popular Money Transfer Company in United Kingdom (U.K.). Kushiara offers “Instant Cash” next day collection from Bank counter at most cities in Bangladesh and “Quick Credit” to beneficiary’s account in all over the Bangladesh.

Payment may be made by bank deposit (Kushiara account at Bank) or cheque or bank draft. Please do not send cash through post. We shall process the remittance request and post the customer copy of the remittance form to customers given address after the fund are cleared. The usual times for clearing of cheques require 3-5 working days. The Remittance Form can be downloaded from the website: www.kushiara.net

1. Contact with us, ask for exchange rate and know how much you need to pay. Deposit the money to Barclays Bank-Kushiara Financial Services Ltd, A/C No: 20651079 Sort Code: 202178.
2. Post your Remittance Form along with bank receipt or cheque or draft ot Kushiara Financial Service Ltd. 313-317 Commercial Road, London E1 2PS. (for prompt processing initially you may send Remittance Form & Payment Slip to Fax No: 02077903063

ID Requirements:

Please note that the Government anti money laundering regulations requires us to obtain proof of name & address of remitter in case of transaction over equivalent Euro1000. Further information regarding ID please contact with us. The following type of ID we require:

• Certificate copy of Passport or certified copy of Full UK or another EU Driving License
• Certificate copy of Bank or Building Society Statement or Utility bill (gas, water, electricity) within three month.
• All transactions are authorized under the money laundering regulation. Kushiara has all necessary licenses to carry out the financial service business it offers.
• We have 200 Agent locations all over UK.

Western Union

Western Union a fast, reliable and convenient way to send a money transfer

Western Union Financial Services Inc. U.S.A. is the number one and reliable money transfer company in the world. This modern Electronic Technology based money transfer company has earned world wide reputation in transferring money from one country to another country within the shortest possible time.

Shahjalal Islami Bank Limited has set up a Representation Agreement with Western Union Financial Services Inc. U.S.A. Millions of people have confidence on Western Union for sending money to their friends and family. Through Western Union Money Transfer Service, Bangladeshi Wage Earners can send money quickly from over 280,000 Western Union Agent Locations in over 200 countries and territories world wide- the world’s largest network of its kind, only by visiting any branches of Shahjalal Islami Bank Limited in Bangladesh.

The money sent by your loved ones is very special to you indeed. So, at Western Union, we offer the following benefits:

Reliability:

Our customers have benefited from our electronic money transfer for over 150 years. Each transfer can be tracked electronically to make sure that you receive the money your loved one has sent.

Speed:

When your loved one sends you money, within minutes you can receive it in Bangladesh.

Convenience:

Bank account is not required!

Just go to a Shahjalal Islami Bank Limited branch anywhere in Bangladesh offering Western Union Money Transfer. Then simply fill a form and collect your money.

Shahjalal Islami Bank Limited has 26 such branches all over Bangladesh and Western Union has over 280,000 agent locations across 200 countries and territories.

3 easy steps to receive your money:

1. Your loved ones deposit the money at any Western Union Agent location and get a receipt with MTCN.
2. He/she then informs you about the amount sent (sender name, amount, sending country, receiver name and MTCN).
3. You go to the nearest Shahjalal Islami Bank Branch with a valid identity card. You fill a simple form and receive the money.

SWOT Analysis of SJIBL

Shahjalal Islami Bank has the strength, weakness, opportunity and threat .such as

Strength of SJIBL:

• Develop Management system: SJIBL has better management system which is always responsible for better service.
• More found for investment: For adequate financial ability they can provide loan to the more investment clients.
• Straightforward and reliable employee: all of the employees of SJIBL are sincere reliable. They are always devoted themselves to the works for better customer service.
• Shahjalal Islami Bank Limited has already achieved a goodwill among the clients that’s helps it to retain valuable clients.

Weakness of the SJIBL:

• SJIBL has lack of ATM booth.
• Credit proposal evaluation process lengthy.
• No substantive use of annual confidential report to reward or to punish employee. Hence employee becomes in efficient.

Opportunity of the SJIBL:

• Regulatory environment favoring private sector development
• Wide banking network
• Credit card business
• The bank provides the better customer service.
• They can offer micro credit business for small business.
• Many branches can be opened to reach the bank’s services in remote location

Threat of SJIBL:

• The common attitude of Bangladeshi clients to default.
• Increased competition in the market for public deposit.
• Market pressure for lowering the interest rate.
• Bangladesh bank sometimes requires private commercial banks to be abide by such rules and regulation which is not suitable every commercial bank.

Conclusion:

The performance of a Banks today competitive business is important. Just few years ago the number of bank was very small. So the competition was not a strong as its today. Things have changed with the emergence of many new banks now the Customers have option to take the one that the best so the current banking business scenario is simply highly competitive. The performance of Shahjalal Islami Bank Limited during the Last five years has proved that with strong desire and will power one achieve whatever target he may have. Almost all the leading banks in our country have various Extra facilities in offer for the customers in comparison with other Banks but SJIBL has succeed in achieving more customer than other competitors. This has been possible only because of strong customer relation and excellent customer service.

For Banks credit is the main source of profit and on the other hand the wrong use of credit would bring disaster not only for the Bank but also for the economy as a whole. The less the amount of loan losses, the more the income from credit operations of the Banks and here lays the success of credit Financing. The objective of credit management is to maximize the performing assets and the minimizing of the none performing assets as well as ensuring the optimal point of loans and advance and their efficient management.

Though there are some drawbacks in implementing credit facilities in Shahjalal Islami Bank Limited As per manual it can be improved though involvement of more financial expert in the decision making process and utilizing the tools to judge integrity of the customers Finally, it can be urged that though the results achieved so far not satisfactory credit financing is a modern scientific technique for enhancing Shahjalal Islami Bank Limited strength and there lies the opportunities to make it more effective in the future for their benefit.