Basic objective of this article is to define Virtual Call Center. The virtual call center is often a call center that organization’s representatives are geographically distributed, rather than being situated at the job stations in a building operated from the organization. A virtual call center offers quite a few important differences and advantages in comparison with its traditional equivalent. Here also discuss some benefits of Virtual Call Center: Cost savings, Ease of maintenance and changes, Scalability, Manager control and tracking.
Define Virtual Call Center
