Apology Letter Format for Honorable Customer

Dear Customer,

After analyzing your complaint regarding the ‘Late Dispatch of Receipt’ we have found the issue to be negligence of staff members. Upon this, we owe you our deepest apologies.

Customer’s Care is priority in this company/organization. We are thankful to you as kept patience and informed us about the issue so calmly. Customer’s suggestion worth for us.

We are sorry for the inconvenience you had and we ensure you that it won’t happen again. We will be demonstrating the entire procedures to all members effective from today so that our any customer my not face such issues.

You are with us, and we will cope up to maintain a reliable worthy relation. We have sorted out the problem and you will get the receipt within a day. If you have any further queries you can contact on office numbers.

Yours in service,

(Name)

(Designation/Position)